Bay Ridge Honda

Honda accord brake job with supplied parts. Charged 525.00 plus tax for labor to perform front brake job. Took advantage of customers. Disappointed in the Service Dept. Hope they change there s Charged 525.00 plus tax for labor to perform front brake job. Took advantage of customers. Disappointed in the Service Dept. Hope they change there scamming ways. More

Broken Trust at Bay Ridge Honda – Sales Management On August 13, 2025, I brought my 2017 Honda Pilot in for service and was told it needed a $14,000 transmission repair, just one month after my warranty August 13, 2025, I brought my 2017 Honda Pilot in for service and was told it needed a $14,000 transmission repair, just one month after my warranty expired. With school about to begin and needing reliable transportation, I went on Bay Ridge Honda’s website and found a 2023 Honda Passport Elite (HondaTrue Certified Pre-Owned) within my budget. I trusted Bay Ridge Honda because my first purchase years ago had been positive, and I even left them a glowing review at that time—which I now regret, because it was based only on the sales process, not on true follow-through. Before the sale, I was given a Carfax report showing no accidents or structural issues. But after purchasing, I received Honda’s welcome letter for MyGarage.Honda.com, where I discovered two chassis pull entries in the service history. Under Honda’s own rules, a car with structural damage cannot be sold as Certified. This directly impacts both the value of my car and the security of my investment. On September 12, 2025, the General Manager responded in writing, stating that the chassis pulls had been entered in error. He assured me that he would have Honda correct the records in their system and provide a letter confirming that no chassis pulls or structural repairs had ever been performed. In good faith, I submitted the following resolution requests multiple times: Correction of Honda’s records with written proof that no structural repairs were done OR a fair remedy: refund, replacement vehicle, or financial adjustment to protect the value of my investment Despite these reasonable requests, no correction or letter was ever provided. I was left with no choice but to escalate this matter to outside agencies. As someone who has worked in the hospitality industry for over 10 years, I know that true customer service does not stop after the sale—it means keeping customers informed, even if a resolution takes time. That is what builds trust and loyalty. Bay Ridge Honda did the opposite: they were quick to make a sale and secure a positive review, but unwilling to stand by their word when a serious issue arose. They even stopped communicating altogether, leaving me without answers or accountability, even if a resolution had not yet been reached. This vehicle is my only means of transportation. I work as a teacher aide for special needs children, and I also care for special needs children at home. Dependable transportation is not optional—it is essential to both my work and family responsibilities. I am deeply disappointed for placing my trust in Bay Ridge Honda. What I thought would be a dependable second purchase has left me questioning their honesty, their certification process, and even my original Pilot diagnosis. I cannot recommend them. — Sandie GB More

I saw what looked like a great deal for a used car online. I made an appointment to test drive the car. After I arrived, it took almost an hour for them to get around to telling me they could not acce online. I made an appointment to test drive the car. After I arrived, it took almost an hour for them to get around to telling me they could not access the car. At first they were not sure if they sold it. Then they said it was locked in the detail shop and nobody had a key. Then they said it was on the roof but they didn't have the key for the car. After that, they tried to sell me an older car, with more miles, for more money. The whole thing was really suspect and a waste of my time (close to 3 hours). More

Worked with Jeff on the purchase of a used CR-V at BRH. He was extremely helpful, explaining the entire process and walking me through all the options. Everything was incredibly smooth and once I picked t He was extremely helpful, explaining the entire process and walking me through all the options. Everything was incredibly smooth and once I picked the car and finalized the purchase he spent an hour showing me all the features and helping me get everything setup. Overall the best car buying experience I've ever had! More

Jeff Goldberg is the absolute BEST salesmen that I have ever worked with! He's always professional, kind and compassionate! He listens and doesn't try to force you into anything you don't want. He just hel ever worked with! He's always professional, kind and compassionate! He listens and doesn't try to force you into anything you don't want. He just helped me purchase my 4TH new car! He's responsive and checks in regularly to see if there are any issues and how Im liking my new vehicle! He consistently goes above and beyond which is why Ive purchased 4 cars from him! Also Asad Basha in the finance department is the BEST person to make it ALL happen! He's so pleasant and has consistently made the experience of purchasing my vehicles awesome! That's why I continue to purchase my vehicles at Bay Ridge Honda! Thank you both for making my experiences purchasing my vehicles, seamless and comfortable! I greatly appreciate it! Best, Immani W More

On Friday, March 14, 2025, I leased the 2025 Honda CRV. The salesperson was Luis Cintron. He is professional and has a kind and pleasant disposition. Luis went above and beyond for me. I appreciate how se The salesperson was Luis Cintron. He is professional and has a kind and pleasant disposition. Luis went above and beyond for me. I appreciate how seamless he made things for me. At my age in three years I don’t know if I will be able to lease another vehicle. 🥲 If I’m not, I will definitely recommend Luis as the salesperson to my relatives and friends. More

Gram Wong and rest of staff are phenomenal! Purchased Certified 2020 Honda HR-V EX Purchased Certified 2020 Honda HR-V EX More