Bay Ridge Honda

Third car from Igor This is my third car from Bay Ridge Honda, working with Igor. It is always a pleasure to work with him. He is knowledgeable, accommodating and makes This is my third car from Bay Ridge Honda, working with Igor. It is always a pleasure to work with him. He is knowledgeable, accommodating and makes the car buying/leasing purchase painless! I would highly recommend considering this dealership and sales person! More

The worst poor service I brought a 2018 car from this dealership and do my first simple oil change service and waste customer 1 full day next morning hour. Here's what go I brought a 2018 car from this dealership and do my first simple oil change service and waste customer 1 full day next morning hour. Here's what going on, yesterday I have a scheduled in the early morning for oil change and 2 other issues. I took the car to the service dept on-time and explain the car need oil change and 2 other issues, the 2 issues doesn't have to get fix on the the same day. just let me know what's issue and how long will take to fix the 2 issues. I told the service advisor ( Steve), I need the car back on the same day, please let me know the time I can stop by and pickup. He took me and write on the service paper, the car should pickup @ 5-6 PM and he will call me on that time. I just drop off the car there and left the shop. Around 5:20PM I contact the service advisor and ask for the update on my car. He told that, the car is not ready for pickup, I said, ( What ...) did you do the oil change ? he told me that, nope, nothing has been done. This very upset me on the service they provide. I can't believe they just park my car to the one area and didn't do anything with it. I went to the shop on the same time around @ 6 PM, I spoke with the service manager, what kind the poor service you guys provide? why waste the customer a full day and didn't do a simple oil change? He just can't give me the correct answer and said, there;s nothing he can do about it. just ask me, do you still want to do the oil change? Of course, "YES" This service should been done long time ago. That means I have waste another 45 minutes there. What the poor and sucker service they provide. Finally, I pickup my car and went home, Another surprise on next morning, I move my car from my parking space and found out that, there's a oil leaking under my car, I took some picture and contact the dealership service dept and spoke to the manager again. He told me that, he can send the tow truck to pickup or I drop of the car myself. I don't trust them anymore, I don't want any more surprise or waste more of my time with them, I told the service manager, I will stop by in 30 minutes and make sure the issue get resolved it asap. Car drop off and finish all the paperwork again, and waiting..... after 45 minutes past.... The service advisor ( Steve) didn't even notify me the service has been done. I walk over to his service desk and saw him chatting with one, not the customer. I ask him that, it's my service done ? He said, Yes and just give the paper to the cash windows and pickup the car. I just don't want to waste anymore time and talk about the issue. What ever service advisor told me, the oil just need to clean up and it;s not leaking. wow, do you think, I believed a single word what he said? So, think about it before take your car to this location for service. More

Excellent Service Great service. Our salesperson, Jamie Fernandez was extremely polite, professional and has a great sense of humor and he makes you feel comfortable. Great service. Our salesperson, Jamie Fernandez was extremely polite, professional and has a great sense of humor and he makes you feel comfortable. Barbara Yee More

Best Christmas Gift for myself Bought my second Fit and the services were wonderful. They provide great services. And I helped me find the car that fits my needs. They are nice p Bought my second Fit and the services were wonderful. They provide great services. And I helped me find the car that fits my needs. They are nice people and try to help me to get the best deal. More

Good way to start off 2018 Bought my first Honda SI from Frank Baldassare 15 years ago They were great to deal with in 2003, kept the car for 173,000miles- loved the car , reme Bought my first Honda SI from Frank Baldassare 15 years ago They were great to deal with in 2003, kept the car for 173,000miles- loved the car , remembered Frank and BayRidge Honda went back there this week and got another SI. They were as helful this year as the first time. Even called me the day after I bought the car to touch base and find out if I had any questions about all the new bells and whistles. They really make you feel welcome ; highly recommended. Vera S. More

Frank Baldassare - Five Star Service! If you're looking for a no nonsense, straight to the point, quick and smooth experience, Frank Baldassare is your guy. Frank was a pleasure to work wi If you're looking for a no nonsense, straight to the point, quick and smooth experience, Frank Baldassare is your guy. Frank was a pleasure to work with. He offered advice when needed and wasn't pushy like a typical sales person. I highly recommend Frank. More

Christmas car purchase We came just to look at a vehicle and at the end because of Elizabeth great service we made a great deal. And got our car for Christmas. We came just to look at a vehicle and at the end because of Elizabeth great service we made a great deal. And got our car for Christmas. More

Salesman was great Salesman Ian was great. I like the car and the color. The process was smooth and easy and Ian explained everything. I would highly recommend him to ot Salesman Ian was great. I like the car and the color. The process was smooth and easy and Ian explained everything. I would highly recommend him to others More

A normally stressful experience made tolerable I would like to thank Robert Scarpachi, Ian Hylton Jr. and Elan Khazin for making a normally stressful experience much more tolerable. I have purchase I would like to thank Robert Scarpachi, Ian Hylton Jr. and Elan Khazin for making a normally stressful experience much more tolerable. I have purchased or leased five new Hondas from Bay Ridge Honda. I hope to continue to patronize this dealership, this "Sales Team" has saw to it that I will be back. I recommend seeing Robert and Ian for your next Honda. More

Under Manufacture Warranty Honda was not even inspected. I just left BAY RIDGE HONDA with one message: "Never again!" I will spread the words to all my friends to avoid this sh!thall. I brought my 2015 Hon I just left BAY RIDGE HONDA with one message: "Never again!" I will spread the words to all my friends to avoid this sh!thall. I brought my 2015 Honda Civic which is still under Honda Warranty to inspect rear light housing due to moisture accumulation insde. My car was never damaged. They gladly took my car in during scheduled appointment but a guy who was supposed to go ahead with paperwork told me without even inspecting my car that it not even possible without external force for moisture to get inside light housing. So basically he told me ONCE again without EVEN inspecting my "under warranty car" that I'm wasting my time and it's not warranty related issue. This is not the way to conduct your business, guys! More