Bay Ridge Honda

Racist and Unprofessional Experience at Honda Bay Ridge – Avoid at All Costs My sister and I had an absolutely terrible experience at Honda Bay Ridge when we attempted to lease a car. After selecting a ca Avoid at All Costs My sister and I had an absolutely terrible experience at Honda Bay Ridge when we attempted to lease a car. After selecting a car and agreeing on a monthly payment, we put down a deposit. The next day, my sister returned to pay the remaining amount and pick up the car. She signed all the documents, but quickly realized that the amount had changed from what we originally agreed upon. When she questioned this, the finance manager seemed clueless and didn’t even know about a discount that had been offered to us. Despite this, the numbers still didn’t add up. My sister tried to negotiate, and when she called me for advice, I told her not to agree to the new terms until I arrived. Unfortunately, while I was on my way, my sister reluctantly agreed to pay the higher amount, even though it was above the original deal. When I got there, I expressed my dissatisfaction to the manager, stating that their service was unacceptable and that I would not hesitate to leave a bad review. Instead of addressing our concerns, another manager came over and abruptly told us that they were no longer willing to sell us the car, saying, “We don’t like to do business with you.” This was shocking, especially since my sister already had the keys in her hand and had cleared the insurance. We demanded either the car or a legal explanation for why they couldn’t complete the sale. Instead of providing any explanation, they began threatening us and said they would call the police. We were forced to wait until 10 PM, and when the police arrived, they made us leave, leaving us with no car, no refund, and no explanation. To make matters worse, the staff harassed us and made derogatory comments about my Muslim sister’s attire, which was both offensive and discriminatory. This kind of racist and unprofessional behavior is completely unacceptable, and I am now pursuing legal action against them. These managers need to be held accountable for their actions. I strongly urge anyone considering Honda Bay Ridge to avoid this dealership at all costs. Their behavior was not only unprofessional but blatantly racist. Save yourself the headache and take your business elsewhere. More

Bought a honda Pilot LE with this dealer, Honda care was added without my consent. Got lawyer involved, BBB has been notified. Stay away from this dealer. Stop scamming customers. added without my consent. Got lawyer involved, BBB has been notified. Stay away from this dealer. Stop scamming customers. More

Brought my 2023 Honda Civic for an oil change and state inspection and they even took care of a recall and had me out in less than 2 hours. Great service. inspection and they even took care of a recall and had me out in less than 2 hours. Great service. More

Just purchased my used vehicle from Bay Ridge and couldn't be happier! Jeff Goldberg is an exceptional salesman, helpful, knowledgeable and made the entire process super easy and painless. Jeff took couldn't be happier! Jeff Goldberg is an exceptional salesman, helpful, knowledgeable and made the entire process super easy and painless. Jeff took care of every detail, even the ones I hadn't thought of myself. He took care of everything and followed up multiple times to make sure everything was good. Paul was great in finishing our paperwork and helping us find the right extended warranty for our needs. I will 100% come back to Bay Ridge to work with Jeff again. He's an absolute diamond in this business! More

I called the day before and the receptionist told me that the parts (fuel injectors) that were ordered for his car was here. I went to the dealership yesterday, and the lady told me to go see I guess one of the parts (fuel injectors) that were ordered for his car was here. I went to the dealership yesterday, and the lady told me to go see I guess one of the senior advisors. When I got to the senior advisor’s desk, she looked at me as if I was crazy. The senior advisor’s name was Susan Jogie. She then asked me questions like who told me to come see her, what I was doing here. Apparently my original advisor was on leave. This Susan Jogie has got to be one of the worst no mannered lady on earth! I even heard her muttered to herself, “xxxxing Jamal”…. (Jamal was his original advisor.) like come on, don’t tell me that if someone’s on leave, we the customers have to wait for that person to come back. That’s messed up for sure. This lady Susan should be fired. Absolutely ZERO customer service at all. Fast forward to the end of the day, she didn’t even call me to tell me that my car was ready. There was this other guy, I think his name was Edwin, he called me up and told me the car was ready and that the closing time was 7pm to make sure I got there on time. I went there at 6:30pm and Edwin assisted me with the whole process, took less than 5 minutes to get the car out. Thanks Edwin! More

I had a bad day yesterday when my battery died and I had to call a friend for a jump. Driving home I realized I needed to get a new battery now or have a 50/50 chance of having to go through this again tomo to call a friend for a jump. Driving home I realized I needed to get a new battery now or have a 50/50 chance of having to go through this again tomorrow. It was getting late and I thought about calling Bay Ridge Honda. I thought it was too late for them to agree to change the battery. I had a phone number in my phone for the service manager, Andrew, who I got to know over many years of servicing my Honda. He was always very helpful. I called to ask his advise. He remembered me and told me he would call me right back. A few minutes later he called me back and told me to get to Honda Service. It was getting near closing time. I got there and spoke to Lee who was very helpful. It seemed like only a few minutes and the battery was changed and I had new battery. I called Andrew back to thank him. I also have some medical problems and this help from all the Honda employees was very much appreciated. Thank you all who went further than you had to. Kevin More

Be careful! !! Don’t go to bay ridge Honda, finance manager Asad can’t trust , lie and it’s a scam. The day I picked up my car, my salesperson said I had to see t !! Don’t go to bay ridge Honda, finance manager Asad can’t trust , lie and it’s a scam. The day I picked up my car, my salesperson said I had to see the manager to sign the paperwork. I find out he’s a finance manager Asad. So he told me how much monthly payment would be and I asked how come it is different than what my salesperson told me. It’s about $20 different. ( my salesperson already showed me the final price, breakdown including tax, dmv and document fee and monthly payment few days ago) he said oh. It’s the bank fee and motor vehicle fee. Your salesperson didn’t tell you. The amount you got exclude those fee. And I said oh. Okay. Then he started selling me those protection plans. Tire and wheel, windshield, key.. etc. He recommended to me to sign up the tire and wheel plan since the road condition is bad in NYC. But I said no and rejected him twice. He then offered me 1 year free of windshield plan. He said just about $30more every month that can protect your tires for 5years and save a lot of money. So I take it. When I got home and do the math. I can’t figure it out the final price. So I went back few days later and asked him for the breakdown. When I look at it, I was like wow!! No wonder monthly payment is much more than what I got. I don’t see the bank fee and motor vehicle fee he mentioned but another destination fee which already included in MSRP. So he charged me double. So I told him he better fix it otherwise I will file complaint. No way he doesn’t know the Destination & Handling Fees included in MSRP already. He tried to make up something to charge customer more if you don’t check the documents or no knowledge of buying a new car. I can’t believe he or they would do that. More

Jeff Goldberg is one of the best salesmen that I have ever encountered! He's always professional, kind and compassionate! He listens and doesn't try to force you into anything you don't want. If there i ever encountered! He's always professional, kind and compassionate! He listens and doesn't try to force you into anything you don't want. If there is any issue, he is responsive and helpful! Jeff has always went above and beyond to help me! I just got my third car from him this year! I absolutely love working with him! Also Asad Basha in the finance department is the BEST person to make it ALL happen! He's so pleasant and has consistently made the experience of purchasing my vehicles awesome! That's why I continue to purchase my vehicles at Bay Ridge Honda! Thank you both for making my experiences purchasing my vehicles, seamless and comfortable! I greatly appreciate it! Best, Immani W. More

Do not go to honda bay ringe especially do not see Betty Lala, only if you want to risk your life. Lala, only if you want to risk your life. More

Made appoinment to test drive a car. We had to trave 2 hours to get there but when we arrived the car was not available. They did not even have the decency to call us while en route to s We had to trave 2 hours to get there but when we arrived the car was not available. They did not even have the decency to call us while en route to save us a trip. On top of that the manager made no attempt to apologize. 0 customer service and very unprofessional. I would be very surprised if they actually post this review. More