Baxter Volkswagen Omaha

I bought a 2021 Jetta from Baxter Village point a few months back. The sales experience was painless and I am happy with the vehicle as it is one of the nicest and best engineer cars I’ve ever owned. months back. The sales experience was painless and I am happy with the vehicle as it is one of the nicest and best engineer cars I’ve ever owned. I took it in for the 40,000 mile service which was change the oil check the brake pads rotate the tires check the brake fluid and I use the car for my delivery business. We collectively decided to change the transmission fluid as the car will be enduring extreme driving conditions, driving from Omaha to Kansas City five nights a week. They checked what needed to be checked, and did what needed to be done without any surprises. This is my first car from particular dealership and it’s only my first service many more will come and go as I rack up about 60 to 70,000 miles a year. we know that it is a quality car, and in many way, I’m putting my life in their hands since I drive to Kansas City at 2 AM and winter is coming up. Nobody likes any surprise cost or finding out they didn’t read the small print, whatever they recommend, above and beyond what the manufacturer suggests, I expect to be notified So we can discuss it. So far it’s been a very pleasant experience and is a wonderful. Shout out to the crew at Baxter. More

We enjoyed working with Vic Beanum. He was very knowledgeable and professional. He was very patient with my OCD husband. We did not feel pressured to purchase a vehicle. We would recomm He was very knowledgeable and professional. He was very patient with my OCD husband. We did not feel pressured to purchase a vehicle. We would recommend this dealership and our salesman, Vic, to anyone looking to buy a car. More

The buying process was so easy, no pressure. Salesman Vic was great and had a lot of knowledge, very professional. It was the best vehicle purchase experience we have ever had. Salesman Vic was great and had a lot of knowledge, very professional. It was the best vehicle purchase experience we have ever had. More

I appreciated the customer service from the service representative, Charles. Miscommunication was quickly rectified. My Jetta is running well after the service. My one suggestion is reminding customers representative, Charles. Miscommunication was quickly rectified. My Jetta is running well after the service. My one suggestion is reminding customers on closing hours. I should have done my due diligence, but it would have been helpful. More

Great communication from my advisor Justin. I felt the assessment of my vehicle’s needs were not excessive nor forced. Prices for work performed were fair. And time to perform the work was with I felt the assessment of my vehicle’s needs were not excessive nor forced. Prices for work performed were fair. And time to perform the work was within the estimated time provided by Justin. All in all, my vehicle was returned to me vacuumed and washed - and it drove better than ever with my new tires and alignment. I couldn’t be more satisfied. More

Great service. was in and out in under an hour for a rear brake job. was in and out in under an hour for a rear brake job. More

Incredible customer service, One of the few in the industry that still believes in treating the customer right. industry that still believes in treating the customer right. More

Excellent service and excellent customer service! !! I am definitely happy to have our 2020 Atlas Cross Sport R-line serviced at Baxter!!! You all do an excellent job!! !! I am definitely happy to have our 2020 Atlas Cross Sport R-line serviced at Baxter!!! You all do an excellent job!! More

Had my oil changed and vehicle serviced. Everything went well and to my satisfaction! Great! Everything went well and to my satisfaction! Great! More

I serviced my car and they had to order a part. The part was delivered in less than a week! Volkswagen was on top of getting the part fixed and ready to go when I got my car serviced! The part was delivered in less than a week! Volkswagen was on top of getting the part fixed and ready to go when I got my car serviced! More