Baxter Volkswagen Omaha | Page 19

Excellent This is our first Volkswagen purchase. Bryce was very patient and helpful with all our questions and research. If he did not know an answer, he found This is our first Volkswagen purchase. Bryce was very patient and helpful with all our questions and research. If he did not know an answer, he found someone who did. We would also like to thank Brad for his help and input as well. My husband always breaks down the numbers when leasing and Brad was willing and helpful during that process as well. I absolutely love my new Golf and will choose to work with this staff again without a second thought. More

Very kind and best deal Mark Constantino helped me to find out the best deal for PASSAT. He was very kind and everything was so clear. I am so happy to have a good experien Mark Constantino helped me to find out the best deal for PASSAT. He was very kind and everything was so clear. I am so happy to have a good experience with mark. More

Excellent Service This was my first time ever buying an SUV and I had no idea what I was doing. I was also looking at leasing my first vechile. I was kind of skeptical This was my first time ever buying an SUV and I had no idea what I was doing. I was also looking at leasing my first vechile. I was kind of skeptical at the whole leasing thing but talking to my wondeful sales man Henry Fraizer he made it so easy for me to understand! He explained everything that I needed to know in detail so that I knew what I was gettting into with lease. He never made me feel pressured and he was so patient with me the whole time! I have now actually gotten two vechiles from him and have sent other people to him cuz is that good!!! Would definitely reccomed him to anyone!!! More

Total ineptitude I drive a VW Golf TDI. It is a very low car and one really needs to keep the splash shield/bottom engine cover/skid pad in place. The shield's bolt sy I drive a VW Golf TDI. It is a very low car and one really needs to keep the splash shield/bottom engine cover/skid pad in place. The shield's bolt system wears out and the shield needs to be replaced now and again when it droops down, so to make sure it was done correctly, we had Baxter Volkswagen order the part and install it properly. Or so we thought. The Baxter mechanic tightened the bolts down so tight, he caused damage to the air conditioner fans. So, after installing a fairly simple piece of non-mechanical material, we suddenly had an air conditioner problem. Baxter tried to charge us for the AC repair. We refused, pointing out the reason for the problem, and they waived a substantial part of the charge. The only problem is that it still wasn't fixed. So we brought the car in a second time. Now they want over $700 to fix their mistake. Not gonna happen. Before we left, they washed the car, but the mechanic sat on the clutch too long and caused it to overheat (or so says the service manager), causing a smelly mess of a situation. Back into the bay it went to be inspected for damage. I'm assured the clutch is just fine, but given Baxter's track record, I'll have to let time be the judge. So Baxter fixes one thing but breaks something else in the process, tries twice to fix it and can't, and then expects the customer to pay. I will not be returning to Baxter VW in Omaha, but rather will drive my car all the way to Lincoln, NE and try my luck with Schworer, where I have had better luck. When it comes time to buy another VW, Baxter will *not* be getting my business. More