Baxter Volkswagen Omaha

******do your research before going to Baxter****** Let’s start this out with, I thought this location would be all in all better after dealing with their la vista location and having a Baxter****** Let’s start this out with, I thought this location would be all in all better after dealing with their la vista location and having a vehicle being bought back. Boy was I wrong. I had a 20 golf ending up being a buyback and I got a 20 GTi as an replacement. Everything was going good until this past month and they showed their true colors again. I have an issues with this GTI where a fault for the brake booster would come on(and it’s still happening) so I took it into service. Their tech took it for a joyride going 11mph over the posted speed limit 2 miles away from the dealer. They’re trying to play it off as a test drive. Thing is going that fast with a car that’s having brake issues is asinine. They also spilled something in the passenger side of the interior where there was also grease marks on the doorcard. They totally ignored the speeding or anything and now it’s gotten to the point where they are ignoring me. I cancelled a aftermarket warranty over a month ago that they refuse to give me any information on. They supposedly sent the check two weeks ago but VW has not received it, told me to ask for a tracking number or any references on the check or a check number so they can help search, but now the dealer will not reply. If I do end up keeping this car I will be going to Schworer only as they have 100% better customer service as well as communication then Baxter does. They also told me I’m not the first they’ve heard of this happening to that’s came to them. That’s saying something. More

Great service! I was kept informed of progress! All folks on service drive smiling, happy to help, and provide accommodation for my service needs! Thanks VW of Omaha! folks on service drive smiling, happy to help, and provide accommodation for my service needs! Thanks VW of Omaha! More

Very thorough and always courteous and helpful service. When I need in they work me in and I love the pick up and drop off service. Best experience with a dealer each and every time I have contact with t When I need in they work me in and I love the pick up and drop off service. Best experience with a dealer each and every time I have contact with them More

Juan continues to go above an beyond his duties. We always look forward to have our three cars serviced there because of him. It’s been four years of excellent service. He needs to be promoted to servi always look forward to have our three cars serviced there because of him. It’s been four years of excellent service. He needs to be promoted to service manager. Very sad how he was overlooked; bought in someone from Volvo. Travis recommended him before his promotion. More

Juan does a great job. Everyone very friendly and helpful. Great communication. Will visit again. helpful. Great communication. Will visit again. More

By far the easiest start to finish sales process I have ever encountered! Thank you Kendra and team for finding the exact cross sport I have been looking for with every option I wanted! ever encountered! Thank you Kendra and team for finding the exact cross sport I have been looking for with every option I wanted! More

Juan, Jeff, Duane and the whole service department team are on top of things, I purchased a Jetta in May of 2020 with Reggie and he was also amazing! Then I got into a newer 2021 Tiguan also with Reggie as are on top of things, I purchased a Jetta in May of 2020 with Reggie and he was also amazing! Then I got into a newer 2021 Tiguan also with Reggie as well as Jonmar. Troy, the GM, is very kind and welcoming. My vehicle is well taken care of and complete in a timely manner, everyone explains everything thoroughly and gets the job done. More

By far the best experience with the service department I have had at Baxter! So glad I made the drive. Will be going to this Baxter from now on. have had at Baxter! So glad I made the drive. Will be going to this Baxter from now on. More

My Experience at Volkswagen was extremely pleasant, didn’t have to wait a single minute before I was helped, the employee was impeccable, really pleasant, helpful, and seemed to generally care about wh didn’t have to wait a single minute before I was helped, the employee was impeccable, really pleasant, helpful, and seemed to generally care about what I wanted.10/10 More