Baxter Volkswagen Omaha

The sales team is always really kind and considerate at least when I worked with them in finding my Tiguan. Even though they didn’t end up having the specific car to buy they helped me all the same in my d least when I worked with them in finding my Tiguan. Even though they didn’t end up having the specific car to buy they helped me all the same in my decision process. Now almost 4 months and 10,000 miles later I have consistently used this location for any service or concerns of the vehicle. I take serious pride in maintaining my vehicle to ensure it’s reliability far into the future. Juan who works in the service department is always kind and knows me as a “regular” always confirming to not wash my vehicle as it was ceramic coated when I purchased it by a local detailing place and cannot be washed by normal car washes. Juan has consistently taken every concern or request regarding my visits seriously in a manner that made me feel understood and heard. That is important because if I have a concern I expect it to be relayed to the service technician in an equal manner of concern by the service advisor and I believe he understands this and does this well as if it was his own vehicle. Where as other advisors at Baxter VW and even Subaru will often show a lack of understanding and or concern even if respectful and end up simplifying a concern with inadequate explanation to a technician who will be looking over the actual car. This issue can lead to missed issues and create repeat service visits for customers which no one will enjoy. If I had one minor concern it would be scheduling can sometime be difficult working a normal 8-5 schedule. I wish for those who do not mind waiting, that there was less discouragement from setting a 4PM appointment time, as well as allowing more ability to be scheduled on a Saturday even if a wait time. My car needed infotainment update and apparently this work of plugging the car into the VW system to apply the update was not something any tech would be able to do on the Saturday a week from when I was scheduling my appointment, which I found hard to believe. In conclusion take Juan’s customer interaction and service advisory skills and train everyone else. Or just ensure the necessity to listen and fully and accurately relay a customers concern or vehicle issue to a technician in order to allow them accurate diagnosis and repair of any issue. You could give this advice to any dealer but I have seen it across Baxter dealers so being able to work with Juan with my VW has been a great breath of fresh air, and sadly I’m not sure the experience extends to every other advisor. Anyways service has been great but sometimes it can be less then convenient in getting an appointment scheduled. More

We purchased a car from Baxter Volkswagen and immediately had issues. Duane in the service department did everything he could to make sure the car was 100% fixed while accommodating us with a rental, drop of had issues. Duane in the service department did everything he could to make sure the car was 100% fixed while accommodating us with a rental, drop off service, a tow, etc. He contacted me regularly to keep me in the loop and was always very helpful and professional. After the car issues I was originally dissatisfied but because of Duane’s dedication our car had a full engine replacement and drives better than before. I am so appreciative of the customer service that Baxter Volkswagen provided us with and would buy another car here. More

As I’ve come to expect, the service was excellent. From the intake to the communication with the technician via text, everything went smoothly. the intake to the communication with the technician via text, everything went smoothly. More

Brought my car in for a 20k mile warranty covered oil change/tire service. At checkout I was told I had a payment to make. I explained the service was covered by warranty. After a quick look at my inform change/tire service. At checkout I was told I had a payment to make. I explained the service was covered by warranty. After a quick look at my information, the charge was removed but I was told there was an additional service that should have been performed and covered by the warranty. Ready to go 5 minutes later. Bottom line:good service but I shouldn’t need to point out warranty service to the service team. More

Baster VW Omaha service department is outstanding. They are consistently professional and they treat customers with great care and courtesy. Service Advisor Juan Retana is fantastic. He is very knowledge are consistently professional and they treat customers with great care and courtesy. Service Advisor Juan Retana is fantastic. He is very knowledgeable and ensures that my cars are handled and serviced in accordance with my preferences. Most importantly, Juan and the entire service staff do high quality work and are always fair and honest with their customers. More

Excellent service! I was from Kansas City and they fixed my car within 24 hours. my car within 24 hours. More

I take my business to Baxter Vw primarily because of the Service Department. Specifically because of my work with Duane Singleton, who has given me the upmost of care and service. Service Department. Specifically because of my work with Duane Singleton, who has given me the upmost of care and service. More

Juan is the go to guy. Great service skills and very knowledgeable about the VW Atlas. Thank you again for help and repair. knowledgeable about the VW Atlas. Thank you again for help and repair. More

Juan was great. He got my car fixed up and called the third party warranty administrator company to get the repairs covered under them! Even after they had found more parts broken that needed replacing! third party warranty administrator company to get the repairs covered under them! Even after they had found more parts broken that needed replacing! Thank you Juan. More

This is a top rate service department. Duane is not only knowledgeable, but extremely honest! knowledgeable, but extremely honest! More