Baxter Volkswagen Omaha

They always take great care of me every time I come in. Juan, Duane, and Jeff are the best!! Highly recommend! Juan, Duane, and Jeff are the best!! Highly recommend! More

Worst car buying experience and very stereotypical sleezy sales style. I worked with Rashad to place an order for a new 2022 VW Atlas in February. The order was placed incorrectly and then I was given multip sales style. I worked with Rashad to place an order for a new 2022 VW Atlas in February. The order was placed incorrectly and then I was given multiple incorrect estimated arrival times throughout the process. The car buying process took over 2 weeks to complete from the time the car arrived on the lot to when the final paperwork was completed. Multiple surprise fees were listed on my final documents that were not disclosed when I placed the order for the vehicle in February. The price of the vehicle built on VW.com was not the same as what was shown on the purchase paperwork due to approximately $2000 of additional add-ons that are non-negotiable. Rashad did not show up when I arrived at the dealership for an agreed upon appointment time. He was then completely absent during the remainder of the finalization process for the following 2 weeks until the final purchase agreement was signed. He did not do a final vehicle delivery with a feature demonstration and set-up. When we began discussions about the trade-in value for my car, I was told that the Kelly Blue Book value and current market values for similar cars did not matter and that they could not sell my car for that value. So this pushed the trade-in value for my car down substantially. My car is posted on their website for the value that I estimated it would be sold for, but I was bullied into thinking that it wouldn't be listed for that amount by numerous staff in the sales department. The only people who were helpful during this process were Genna and Kendra. If I could have found the same car on another lot, I would have walked away as fast as I could have from this dealership. Will never return. More

Everyone we dealt with at Baxter was absolutely amazing! From the time we walked in the door until the time we left, we had a fabulous experience! Zach K was a joy to work with! From the time we walked in the door until the time we left, we had a fabulous experience! Zach K was a joy to work with! More

They were very helpful in getting my tired repaired on a Saturday. Highly recommend the 3 for 1 when you get your volkswagen! Saturday. Highly recommend the 3 for 1 when you get your volkswagen! More

This is a great dealership! ! Staff are extremely friendly and helpful! They always keep you informed and are respectful of your time! ! Staff are extremely friendly and helpful! They always keep you informed and are respectful of your time! More

Always helped me to get everything up to date, Juan is amazing at what they do! amazing at what they do! More

Always pleasant and efficient They answer any questions I have. And have always taken care of whatever VW I own I have. And have always taken care of whatever VW I own More

Reggie was wonderful to work with and very knowledgeable! My whole experience with Baxter Volkswagen was great! My whole experience with Baxter Volkswagen was great! More

Zach and Craig were great to work with! So nice to deal with genuine people. Highly recommend! So nice to deal with genuine people. Highly recommend! More

Zach and the rest of the staff were amazing! Awesome experience and car! We will be back! Awesome experience and car! We will be back! More