Baxter Volkswagen La Vista

So first off this dealership has misinformed me throughout the whole process along with miscommunication or no communication at all. I went here because they had a car I’ve been wanting for a while throughout the whole process along with miscommunication or no communication at all. I went here because they had a car I’ve been wanting for a while now. When I went to go look at it I fell in love with it. It runs great has all the bells and whistles( more than my last car for sure) it’s so clean and well taken care of that it looks brand new. The salesman was very polite and ran me through the features of the car thoroughly. We got to talking numbers and everything was fine went fine until we got to the taxes portion of it. I told them specifically that I couldn’t afford a lot to plate the car. They informed me that since the value of my trade was more than the value of my car and because I recently plated my previous car that it wouldn’t be much. So we go into sign the paperwork and what’s on the forms? The entire tax title and licensing fees. Seems that since I had previously had a lease what they told me no longer applied. That was strike one. Strike 2 occurred when i went to go sign my titles and all that. Signed the paperwork and I thought I was finally free until I needed service. Well come Monday I got a text saying that I had to come in and sign my title.... I was literally just there! Asked 4 times if I needed to sign anything else, they simply replied no your all good. Waste of time. Strike 3 occurred when I went to go plate my car and they had the wrong information on the title and It got sent to the wrong county. I spent most of the day at the dmv and had to use my sick hours to make up for the hours missed. And here we are with the dealership telling me that my payment was due on December 12th but when I logged into my account it says my payment is due tomorrow backstory on that, I never received the packet they said would have all of the account information and everything and I tried reaching out to them to get that only to be pushed to the side. So F***YOU Baxter Volkswagen Lavista! All you wanted was the money. The only reason I kept coming back was because I love the car I got! That’s it. More

Mark, Kendra, and Sasha were excellent. They were very knowledgeable.They found me the exact vehicle I was looking for with all the options I wanted.When it came time to work a deal they were very fair th knowledgeable.They found me the exact vehicle I was looking for with all the options I wanted.When it came time to work a deal they were very fair they didn't play any games. This made me feel very comfortable with my decision to purchase. This is best car buying experience I have had. More

I have been driving Toyota’s since the 90,s. Took my 2018 for an oil change with a 2 hour wait. Walked over to Vw Collin was above and beyond Came home that day with a a new Vw. Excellent experienc 2018 for an oil change with a 2 hour wait. Walked over to Vw Collin was above and beyond Came home that day with a a new Vw. Excellent experience with the dealer. No longer own a Toyota. Amazing More

Great dealership I like Vokkwagens. I leased my first one in 2014 because this dealership had a great sign and drive special. I am on my third Volkswagen now. My wife I like Vokkwagens. I leased my first one in 2014 because this dealership had a great sign and drive special. I am on my third Volkswagen now. My wife and daughter drive VW's now too. We have had 6 total VW's all from this dealership. Three of the six were leased with Sasha who is a finance manager now. Like I said, I like VW's, but I have considered other brands of vehicles, but I keep coming back to Volkswagen mostly because of this dealership. They have always given us a fair deal. Troy, the sales manager, and his team, have always made deal work for us in our price range. They do try go over and above. Good selection of vehicles and a very good staff. I have some good experiences with other dealers in the past, but overall, Baxter VW LaVista is the best dealership I have dealt with on a consistent basis. I would recommend them. Good service department, also More

Baxter VW La Vista Was Great Baxter VW La Vista did a great job helping me with my new Tiguan purchase. No pressure. Friendly. I got a fair deal without the hassle of other car Baxter VW La Vista did a great job helping me with my new Tiguan purchase. No pressure. Friendly. I got a fair deal without the hassle of other car dealerships. I worked with three great people: Samuel Sodeke, Clayton Grice, and Kendra Koski-Sachs. More

Out of town buyer that could not be happier Finding the perfect Tiguan for us in Kansas City was proving difficult so I opened up my search to out of area dealerships and an appealing Tiguan pop Finding the perfect Tiguan for us in Kansas City was proving difficult so I opened up my search to out of area dealerships and an appealing Tiguan popped up for sale at Baxter Volkswagen La Vista. I called to inquire about it and spoke with Luke Andrews. Luke was open, honest, and extremely accommodating for us. He texted me detailed pictures of the car showing any damage on it (the car was used) and negotiated the deal minutes before closing knowing we were hours away and had a trade in. Everything went smoothly so we made the trip up the following weekend. Luke and the rest of the staff could not have made the deal any easier. The car was parked up front ready for has, he took the time to explain everything about the vehicle, they quickly processed our trade in, and they got us in and out on a very reasonable amount of time. We had reservations about buying a vehicle that was hours away but Luke went above and beyond to put our worries at ease. He is a great representative of this dealership and I wouldn't hesitate to make the trip to buy another car from him. You are in good hands with Luke at this dealership. More