Baxter Toyota Lincoln

Purchasing from Toyota of Lincoln I have always found the experience of buying a new car one of the worst challenges one must face. When I arrived at Toyota of Lincoln, and met with m I have always found the experience of buying a new car one of the worst challenges one must face. When I arrived at Toyota of Lincoln, and met with my sales rep, Mark Grohs, I told him that I was not about to spend my entire Saturday sitting at a car dealership. Mark and his staff worked very quickly in presenting me with the best offer on my trade and prepared all the documents in record time. I have purchased from Toyota of Lincoln in the past, and that experience just keeps getting better. I recommended them to another family member about the sale they had going on, and they ended up making a purchase also. I appreciate professional sales people, and getting things done quick, and that is why I shop here. More

Robert Cordova is an excellent salesman. Helpful--no pressure. Dealership offers fair prices. They have a large selection, are great at finding the car you want if it is not on the lot. pressure. Dealership offers fair prices. They have a large selection, are great at finding the car you want if it is not on the lot. More

Purchased 2008 GMC 1500 Found a couple of issues with battery and leaking shocks. They were replaced on the spot. The dealer next door wanted 6 grand more for similar truck w about same miles. battery and leaking shocks. They were replaced on the spot. The dealer next door wanted 6 grand more for similar truck w about same miles. More

We knew exactly what kind of vehicle we wanted. When I called Performance Toyota, they did not have what I wanted on the lot. Genesis Sy put forth the extra effort to find the exact vehicle we wanted and called Performance Toyota, they did not have what I wanted on the lot. Genesis Sy put forth the extra effort to find the exact vehicle we wanted and arranged to have it on site for us to test drive. Since we live three hours from the dealership, he made sure that everything was just right and ready for us before we arrived. Once we arrived to look at the vehicle, it took less than one hour to do all the paperwork and get the keys - even on a busy Saturday afternoon! Thanks to Genesis, the car shopping and purchasing experience was wonderful! We love our new Toyota! More

Had a great experience buying a new Tacoma from James! We have bought 2 vehicles prior to this one and each deal gets easier! We are busy people and like his no nonsense approach! Thanks James! have bought 2 vehicles prior to this one and each deal gets easier! We are busy people and like his no nonsense approach! Thanks James! More

We have received tremendous service each and every time from Rex Viola. There has never been any bad experiences when servicing our vehicle here. In a cut-throat world this person is a true gem. from Rex Viola. There has never been any bad experiences when servicing our vehicle here. In a cut-throat world this person is a true gem. More

My sales person, Greg Marshall, was friendly, knowledgable and worked really hard for me. I got the car I wanted and he had it all ready for me to pick up. I love my new Avalon and will do busin knowledgable and worked really hard for me. I got the car I wanted and he had it all ready for me to pick up. I love my new Avalon and will do business there again..... Thank you More

The agent I worked with was great. The dealership experience overall I consider as very poor. On the Website, the information they posted for the Prius I bought was misleading and outright wrong. The experience overall I consider as very poor. On the Website, the information they posted for the Prius I bought was misleading and outright wrong. They took the information from a new Prius and posted the same "AS IS" for selling a Certified Toyota Prius. They did not mention that they don't have a second Smart Key and they never mentioned that they don't have the spare tire. The second day after I bought the car and when I didn't find the second key in the glove box and coffee cup holder, I called the agent. He said they don't have the second key, Today, when I opened the trunk, I came to realize that there is no spare tire either. I expected honesty and correct information from a Toyota dealer and unfortunately, I did not get this from this dealership. More

Thank you. I have been to other car dealers. Never had such great customer service like they gave me. I'm always going back to them for all my needs. such great customer service like they gave me. I'm always going back to them for all my needs. More

I had the worst purchase and service experience with this dealer. The story started in 2010 when I bought my Venza “brand new” as the color I wanted wasn’t available, however, I was told if I pay an extra $1 dealer. The story started in 2010 when I bought my Venza “brand new” as the color I wanted wasn’t available, however, I was told if I pay an extra $1000 they can get me one from Minnesota. I paid the extra $1000 and on the delivery day I was shocked when I found out that my car has more than 500 miles on it, and they were acting like there was nothing wrong!! When I asked about it they said “oh yeah, didn’t we tell you that we drove it from Minnesota”!! No absolutely you didn’t tell me and if you have told me that I wouldn’t agree on that deal. I had a rental car for more than 2 months and I desperately needed the car and had no time to argue “so regretful I didn’t” with that 500 miles on I could’ve at least got my $1000 back because they simply sold me a used car as a new one. After that, I serviced my car there every 5,000 miles without missing one single service until it reached 45,000 in the last few months when I requested the wiper blade to be changed for the first time because it started to make noise. When I picked up my car I was surprised by the cost of the blade, more than $45, as they didn’t tell me about it and I thought that’s ok for a quality blade that would last for around 3 years. It didn’t rain until two weeks later to find out that the new $45 blade makes noise and it doesn’t wipe well in the lower part. I returned it and asked for replacement and it was replaced. Again, it didn’t rain until two or three weeks later and I found out that the new blade has the same issue as the previous one which I didn’t expect from a $45 blade. Because this blade wasted my time, I returned to the dealer and asked for a refund. After more than an hour of waiting, the service manager “who didn’t even want to talk to me” said no refund we only can replace it for you unless we go for a test drive and see the issue. I said ok let’s go for a test drive, even though it wasn’t raining, I used that washer and the maintenance guy did hear the noise while spraying water on the windshield and it WASN’T dry. For some reason, they said we won’t refund you unless you come back when it rains and show us, even though they heard the noise and like if I have nothing to do in my life but to wait until it rains to go to the rude manager to refund my $45. I contacted Toyota customer care who referred me to Cindy just to waste another 2 hours of my time. She called me and we met, she has all the information but she asked me to tell her everything and I did until she said I will see what I can do. Well, what she did is that she told me the same thing, no refund or come back when it rains!!! Their justification is that it’s been more than a month while, in fact, when I replaced the first one it was 2 weeks ago only!! I will never step in that dealer again and will never buy a Toyota again (I had a 2008 Avalon and now own 2010 Venza both bought brand new) Thank you for deceiving me from the very first moment, an extra $1000 for a used car, and it was my fault to do business with you after that incident. FYI, I referred 4 friends to you in the past 3 years and they bought 4 cars from you but not anymore, it’s not about $45, it’s about how you treat your customers and try to deceive them as much as you can. By the way, it didn’t rain since that day; it snowed “very professional”. More