Baxter Toyota Lincoln

Great new lease experience Turned in a lease end vehicle and picked up a new one to lease. Adam, our salesman, was outstanding and it was as smooth and enjoyable car buying exp Turned in a lease end vehicle and picked up a new one to lease. Adam, our salesman, was outstanding and it was as smooth and enjoyable car buying experience we have ever had. Well done by all we met and dealt with. More

extended warranty scam we bought a used 2009 Rav 4 here and up till now I have been impressed with their customer service. I never buy extended warranties but somehow got s we bought a used 2009 Rav 4 here and up till now I have been impressed with their customer service. I never buy extended warranties but somehow got suckered into buying one on this car. The first time we took the car in for the free oil change they came up with a fairly long list of urgent repair items one of them front struts. I didn't think the struts would be covered under warranty since they are a normal wear item but the brochure said strut rods were covered and not knowing if struts and strut rods were the same I called the service department to check and was told yes the struts should be covered but I would have to make an appointment to have the work done and then they could submit the information to the warranty company and tell me if it was covered. This seemed a little fishy to me since they sold me the extended warranty and they surely deal with it on a daily basis they should be able to tell me if it is covered but I played along and made a appointment. We take the car in and near the end of the day I still have not heard anything so I call and the person answering the phone said the guy in charge of our car was on the phone and would call me back. I said make sure he calls my cell phone and gave her the number. He calls back to my home phone and talks to my wife they had to submit pictures to the warranty company and have not heard back but again assured her it is most likely covered. Again it seems a little fishy, what can the warranty company tell about a strut from a picture and I was a bit irritated he did not call my cell phone as I requested. At this point I am starting to distrust this service department so I instructed my wife if they call and say it is not covered tell them we do not want them to do the work. We didn't hear anything by afternoon the next day so my wife calls and guess what NOT COVERED. I called a little later in the day because I wanted and explanation of why they wasted a week and a half of our time on this and Bethany says something like struts are never covered they are a general wear item. What the H***! its just what i suspected they knew all along they were not covered! I told her I wanted and explanation of why I was told all along it was very likely to be covered, she kept me on hold for a long time then came back and said the person in charge of our job was on the phone and would call me back. I gave her my cell phone number again and I never got a call back. Nothing is worse than a service department you can not trust, I will never take a car there again. More

Overall good experience Our overall experience was great, Mark left us with a good impression as he wasnt to pushy and when we finally decided to make a deal on the vehicle K Our overall experience was great, Mark left us with a good impression as he wasnt to pushy and when we finally decided to make a deal on the vehicle Kenny went above and beyond to get a deal done.. More

No pressure- loved it Worked with Brandon and he did amazing. He didn’t pressure me into buying a car but instead focused on building a relationship to better understand my Worked with Brandon and he did amazing. He didn’t pressure me into buying a car but instead focused on building a relationship to better understand my needs for myself and my family. He communicated with me through text messages, per my request, after the initial test drives. My schedule doesn’t allow for lengthy conversations as i am in and out of classrooms all day. He was incredibly helpful and accommodating. I ask a lot of questions and never once did he pressure me or make me feel like i was a “dumb girl”. This is my second Toyota I have gotten from Baxter and recommend the product and the people who work there 😊 More

New Tundra I had a great buying experience at Baxter Toyota. My sales guy Brandon Contreras was very knowledgeable and helpful. I also worked with Kenny Rodriq I had a great buying experience at Baxter Toyota. My sales guy Brandon Contreras was very knowledgeable and helpful. I also worked with Kenny Rodriquez, who was very helpful as well. I would recommend this dealership to anyone who wants a good car buying experience. They treated me fairly and gave me a great value on my trade in. I will definitely be back. More

Great Car Buying Experience. I had an relaxed time working with Brandon when looking for my new car. He was very professional and would gladly work with him again. He listened t I had an relaxed time working with Brandon when looking for my new car. He was very professional and would gladly work with him again. He listened to what I wanted in a car and didn't push anything on me. We had one test drive in which he explained the car's features to me. He is a stand up Sales person to have around. More

Buying a car Adam Holland once again helped us get a car. He is the only sales person my family will work with. He makes the process easy for his customers. Adam Holland once again helped us get a car. He is the only sales person my family will work with. He makes the process easy for his customers. More

Best sales experience We went to Baxter Toyota to see a used vehicle shown online. MD greeted us. I can easily say he gave us such a positive test drive with lots of useful We went to Baxter Toyota to see a used vehicle shown online. MD greeted us. I can easily say he gave us such a positive test drive with lots of useful info provided. Our negotiations with him were fair and comfortable. He answered all our questions and didn’t pressure us at all. I have recommended him to friends already. Thank you, M.D. Tobias closed with us in Finance. He was outstanding. More

By far the best dealership around. This was the 3rd car I have purchased from Baxter Toyota. If you are looking for the best sales person that truly cares about his customers, then Ada This was the 3rd car I have purchased from Baxter Toyota. If you are looking for the best sales person that truly cares about his customers, then Adam Holland is your man. I will never use another dealership or sales person. Baxter Toyota has a beautiful dealership geared to make you feel comfortable while making your purchase of a new or used car. And the service department and waiting area is really state of the art with the quite rooms or work stations if you need to do your business while waiting to have you vehicle serviced. Thank you for being my dealership. More

Buying a used car was easy and without stress! Salesperson Adam Holland made buying a car easy and without stress - Thanks! The process was quick and uncomplicated. Completing the paperwork took Salesperson Adam Holland made buying a car easy and without stress - Thanks! The process was quick and uncomplicated. Completing the paperwork took little time and everything was thoroughly explained during the sales process. More