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Baxter Toyota La Vista
La Vista, NE
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,166 reviews
February 18, 2014
Still have gotten no where with this months later- I filed a complaint- talked with Mike he offered me a 500 dollar rebate (even tough they ripped me off over 2500 dollars- but he says it isn't their fa filed a complaint- talked with Mike he offered me a 500 dollar rebate (even tough they ripped me off over 2500 dollars- but he says it isn't their fault- not their intention to rip me off)...they closed the complaint and said they sent me the rebate- which they never did. They are unbelievable- this was our 5th vehicle through Performance- and our last!!!! I have spent so much time on the phone being passed back and forth and getting no where. This dealership takes advantage of young women and does not live up to what they promise. More
by amberly14
Employees Worked With
Mike and a bunch of others
Helpful October 27, 2013
negotiated in bad faith; regressive bargaining; quoted a price "to go" meaning a final price, then added "documentation fee" at the last minute, which added $279 to price. Also did not report needs for repa price "to go" meaning a final price, then added "documentation fee" at the last minute, which added $279 to price. Also did not report needs for repairs that were identified by inspection More
by Notachump
Employees Worked With
Sales Manager Dave
September 13, 2012
They went above and beyond to put us in the exact car we wanted! I am so happy with the way we were treated and the car we have now. Ey also offered me more for my trade than I expected to get. Best 35k I e wanted! I am so happy with the way we were treated and the car we have now. Ey also offered me more for my trade than I expected to get. Best 35k I ever spent! More
by phillip.falchek
Employees Worked With
John Morrison mr Phillips
January 18, 2012
Since purchasing my Camry in 2005 (one of my best purchasing experiences) from Performance Toyota, I have had my Sienna and Camry maintenance done by this dealership (oil changes and brakes done by m purchasing experiences) from Performance Toyota, I have had my Sienna and Camry maintenance done by this dealership (oil changes and brakes done by myself). The one thing that separates this dealership FROM ANY OTHER IN OMAHA is that you can TRUST THEM. They do not try to sell you on extra stuff or talk you into anything that is unnecessary (although they do take the time to explain things that are on the horizon and the cost associated for future planning), which is refreshing from every other auto shop I have been to. I recently had my radiator replaced and transmission worked on and the service manager actually took the time to take photos of the problem and work being done. Where in the world do you see that happening in Omaha? Is their hourly rate higher than their competitors? Sure. Someone will always do it cheaper. But this is Toyota and their staff KNOW the Toyota lineup better and go above and beyond to get you in, fix it fast and do it right. Worth every penny in my humble opinion. Rob - Omaha, Nebraska More
by robomahane
Employees Worked With
Service Manager
December 12, 2011
I made 2 trips to this dealership, the first trip was to test drive a Camry, the second trip was to actually discuss the price and the paper work. When we managed to start looking at the numbers, I informed test drive a Camry, the second trip was to actually discuss the price and the paper work. When we managed to start looking at the numbers, I informed the sales rep and his boss that the car was 5K over my budge, and I would have to take the weekend to think over my options and my finances. The sales rep informed me that the dealership was having a contest that day on who could get the most deposits down, and tried to convince me put a deposit down for a car I already couldn't afford. I told the sales rep I'll get back to him the following week after I thought about it. The whole time we were discussing the price I personally felt both the sales rep and his manager were both pushy and also undermining my intelligence, needless to say I was happy to get out of there. The following week, the sales rep calls me asking if I thought about the car, I politely told him that I wasn't interested anymore and I found a car that was in my price range, he then said, "unbelievable" and hung up on me. I ended up going to a KIA dealership to purchase a G6. Luckily, I had the nicest sales rep there who actually LISTENED to me and my budget. If the Toyota sales rep was nicer on the phone I might recommend this location to others who are looking for a car, but because of how he handled the final phone call, I will not recommend this location when searching for a car. More
by jacket111
Employees Worked With
Bob and Dave
March 26, 2011
They made my experience great! John is a very honest guy. He listened to me, helped get me what I was looking for, got me a deal that fit my budget, and got me in and out of the dealership very quickly. Th He listened to me, helped get me what I was looking for, got me a deal that fit my budget, and got me in and out of the dealership very quickly. They also traded my winter tires out and included that in the deal. More
by scottdurbin
Employees Worked With
John Morrison, Jason, Brandon
March 21, 2011
We just bought our first vehicle from a lot for the first time after 11 years of marriage. We were very aprehensive of the process, but left feeling great. Mark was very informative and after giving him ou time after 11 years of marriage. We were very aprehensive of the process, but left feeling great. Mark was very informative and after giving him our criteria, he showed us numerous choices that fit what we wanted. Once we settled on the one we liked best, he really helped guide us in deciding what extras we wanted. We would not only go back to this dealership, but we would also request Mark to help up find what we needed. After the vehicle was purchased, we had to return for detailing etc. and the vehicle looked great and was finished even before promised. We are very happy with our purchase and experience. The only issue we ran into was we had trouble reaching financing later on due to some changes in financing staff, but those issues were quickly taken care of. More
by macktack7
Employees Worked With
Mark Clippinger
February 25, 2011
I HAD HID LIGHT PROBLEMS ON 2009 AVALON LTD. AND TOYOTA HAD A SERVICE BULLETIN OUT ON THIS PROBLEM WHICH PUT REPLACEMENTS IN A BACK ORDER STATUS. SCOTT STAYED ON TOP OF THE PROBLEM AND KEPT ME INFORMED OF HAD A SERVICE BULLETIN OUT ON THIS PROBLEM WHICH PUT REPLACEMENTS IN A BACK ORDER STATUS. SCOTT STAYED ON TOP OF THE PROBLEM AND KEPT ME INFORMED OF ANY PROGRESS AND PERSONALLY MADE SURE ALL THE PARTS WERE IN AND THEN CALLED ME TO MAKE ARRANGE TO INSTALL THE NEW UNITS. THIS IS A GREAT DEALERSHIP TO HAVE YOUR SERVICE WORK DONE AT. MIKE WOODSON OMAHA NE. More
by MIKEWOODSON
Employees Worked With
SERVICE MANAGER SCOTT
February 17, 2011
Of the three Toyota dealers in the area, I chose Performance Toyota mainly for their online inventory, compared to the others. I'm glad I did. I was greeted by my salesman John as soon as I arrived Performance Toyota mainly for their online inventory, compared to the others. I'm glad I did. I was greeted by my salesman John as soon as I arrived. Since I knew I wanted a Prius, he promptly brought one up from the lot for me to drive. Before we even started, he went over many of the features of the car, even explaining some of the technical aspects of the car. We then started the test drive. He answered all my questions without going overboard, allowing me to pay attention to my drive and the car itself. After I decided to purchase the car, John worked with me to get what I think is a decent price and a good monthly payment. It was a Saturday, and the dealership was busy, but they still took the time to make sure I was comfortable and asked if I needed anything to drink. They went over the aftersale options, such as rust proofing, paint treatment, ect. There was no pressure to purchase anything, which is always nice. The dealer was short a financial person, so the wait to finish the process was a little longer than it probably usually is, but, once again, they made sure I was comfortable, and stopped by often to apoligize and let me know approximately how much longer the wait would be. Overall,it was a very pleasant experience. More
by csafranek
Employees Worked With
John Morrison
