Baxter Ford West Dodge

Best customer service I have been working with Jace for a couple of months now to purchase a new vehicle that was safe for all my kids he has done everything he can do to h I have been working with Jace for a couple of months now to purchase a new vehicle that was safe for all my kids he has done everything he can do to help me stay in my budget and he has succeeded in that I am and will be referring him to my friends and family because the service I got was outstanding!!!! More

Buy from Joe Luellman! Joe did a great job walking me through different trim levels for a new Explorer. He was very knowledgeable, and patient and not pushy at all. He liste Joe did a great job walking me through different trim levels for a new Explorer. He was very knowledgeable, and patient and not pushy at all. He listens to what you want, and makes every effort to get you that! More

3x still not fixed Took my 09 escape 3 times to get an oil leaked fixed. First time kept it 1.5 weeks took it home still leaked. took it back 2 other times and it contin Took my 09 escape 3 times to get an oil leaked fixed. First time kept it 1.5 weeks took it home still leaked. took it back 2 other times and it continues to leak. They did over $5000 in warranty work and still did not fix it. Stay away. More

Great experience Jace Catlett took care of me very well it was quick and easy i hope his boss sees this because he is a grade a salesmen i would highly recommend him t Jace Catlett took care of me very well it was quick and easy i hope his boss sees this because he is a grade a salesmen i would highly recommend him to anyone looking for a new car More

Where's my Excursion? Took my truck in to Baxter six weeks ago for a coolant leak. Long story short, engine needs replaced. No problem, have warranty. Over the next four Took my truck in to Baxter six weeks ago for a coolant leak. Long story short, engine needs replaced. No problem, have warranty. Over the next four weeks they played phone tag with a less than enthusiastic warranty rep. Finally, it's signed off on and the new engine ordered. It's to go in when it arrives. Nine days ago I was told it'd be in tomorrow after the tech finished installing some catalytic converters on another person's car. That it's all ready to be installed. Seven days ago it hadn't been started yet. Four days ago it hadn't been started yet but they're shooting to get it back to me the end of the week. Called today, guess what? Hadn't been started yet but just as soon as the tech gets finished installing a different engine in a different truck, they'd get to mine. Because it's all ready to go and all and it's only a two day job. Probably get it to me by the end of next week. So that'll be seven weeks. For a few weeks I've been hearing your truck is next. It's only a two day job. It's all ready to be installed. Exactly which two days should I be looking for to have the work done on? How many vehicles will be put ahead of mine while I continue to wait? My comment today was have these other vehicles also been waiting for six weeks? Well no, but there were difficulties getting approval. I understand that. But approval was granted two weeks ago. The engine has been there a long time now. I've now out waited both a reasonable and unreasonable time frame and keep hearing next week. Don't continue to thank me for my patience and tell me next week, it's up next, and slap yet another vehicle ahead of mine, again. Effect the repair so I can be done with your business. More

Amaming Deal, Great Saleman and Managers I had came into the store looking for a Ford Truck and because of the way I was treated, the deal that I received and the team I worked with I walked I had came into the store looking for a Ford Truck and because of the way I was treated, the deal that I received and the team I worked with I walked out with a new Ford F-150 Truck. I haven't ever in all my time buying a vehicle (6 total) felt more at ease, not pressured and felt like I actually walked away with a great deal. I would love to buy my next truck at the Baxter Ford on West Dodge. Ask for Jeff Losse or Ambrose, they will let you feel right at home. More