Baxter Ford West Dodge

I wanted to get my husband an anniversary gift that he wouldn't buy himself. I thought an "add on" to his truck might be nice. Jayana Timm helped me with options and we decided on a remote start kit. W wouldn't buy himself. I thought an "add on" to his truck might be nice. Jayana Timm helped me with options and we decided on a remote start kit. Who knew there were so many choices in remote start kits? Jayana explained them all to me understanding what I was looking for in both options and cost. She was able to get me in the next day AND provided a loaner vehicle to get to/from work. Most importantly - my husband LOVES it! While the truck was there, it was a good opportunity to get the tires rotated and a pesky noise investigated. Aaron Pigula was incredibly friendly and didn't make fun of me when I explained the noise in silly girl terms. My explaination was something like "when I am driving it makes like a rotating sound that I think may, probably, could be from like the tires....". Bless his heart. Aaron and the service team found my problem and even better - it was covered under warranty. Thank you SO much to the team for making this trip so easy!! More

Needed some after market service and Jayana was very helpful in getting us in in an acceptible amount of time. She went the extra mile to get the vehilce done before it was told it would be ready. helpful in getting us in in an acceptible amount of time. She went the extra mile to get the vehilce done before it was told it would be ready. More

As a college student, I was looking for something more reliable than my current car to get me back and forth to school that would last the rest of my schooling. Working with Chip, Rocky and Jayana was gr reliable than my current car to get me back and forth to school that would last the rest of my schooling. Working with Chip, Rocky and Jayana was great. They were all very helpful and made my first car buying experience enjoyable and put me at ease about making a big investment in my future. More

Jayana provided outstanding service. She was sincere in making sure my satisfaction was met. She went over and beyond to make sure I was happy. I can’t say enough praise about Jayana. Happy Customer. making sure my satisfaction was met. She went over and beyond to make sure I was happy. I can’t say enough praise about Jayana. Happy Customer. More

We thought our experience with Ambrose (salesman) was very good. He was a very likeable fellow, was able to answer (or find answers) most of our questions. His sales approach was not pushy or overbear very good. He was a very likeable fellow, was able to answer (or find answers) most of our questions. His sales approach was not pushy or overbearing; really seemed like he wanted to give us the best deal possible. After the sale he spent at least a couple hours going over features on the new truck (F250 w/diesel) so we would have a good understanding. If you had a rating scale from 1-5 (5 equaling excellent), he would get a 5. Kevin handled the paperwork side of the deal. He did a good job as well. Can't rate quality of work (assume this means the repair side of the shop) as we have not had any service work done. Regarding dealership, the only thing I would recommend is that you try to get more parking for customers. Sometimes it was a bit of a hassle finding a parking place. More

I had the most amazing experience with Baxter Ford. Jacob Kuzela, Nemat Azizi, and Jayana Timm made sure that I was taken care of. They helped me get into a safe and new vehicle at a price I could aff Jacob Kuzela, Nemat Azizi, and Jayana Timm made sure that I was taken care of. They helped me get into a safe and new vehicle at a price I could afford. I would highly recommend this dealership and their staff. More

I appreciate all everyone did for me. They treated me with respect and kindness. I was at a dealership right before I went to Baxter (a well known dealer) and they treated me like dirt and didn't wanna with respect and kindness. I was at a dealership right before I went to Baxter (a well known dealer) and they treated me like dirt and didn't wanna work with me. So I greatly appreciate the way I was treated and respected for a single woman- Thanks to all that helped me get my new Escape!!!!!! More

I bought a new 2012 ford fusion and working with Baxter was a breeze. Rocky was great putting up with my nervousness about the financing and Adam was great at easing my concerns. Russ was friendly and easy was a breeze. Rocky was great putting up with my nervousness about the financing and Adam was great at easing my concerns. Russ was friendly and easy to talk to. What helped is it really sounded like they knew the product. More

A couple of weeks ago I had the pleasant experience buying a car at Baxter Auto. This is by far the first time I can say buying a vehicle was ‘pleasant’. I was greeted by Garry as soon as I approached buying a car at Baxter Auto. This is by far the first time I can say buying a vehicle was ‘pleasant’. I was greeted by Garry as soon as I approached the door, and as we got to talking he was very honest and admitted he just started two weeks prior. We looked around, test drove a couple vehicles, and if he didn’t know the answer to my questions he found it quickly. He was a very polite, low pressure salesperson. Soon after, Jayana came in and did a great job explaining some other options. Once I found a car and began talking about financing, that’s where my ‘pleasant’ experience really began. I was introduced to Rocky, and wow is she amazing! She went through all of my financing options, listened to my families’ concerns (which is what really sold me), and came up with solutions. At times it seemed like she was more excited about me purchasing a car than I was! As long as Rocky works at Baxter, I don’t believe my family will purchase a vehicle anywhere else. Her professionalism, positive attitude, and care for the customers’ concerns are rarely seen in business anymore. I teach sales and customer service training at my employer, and my experience with Rocky will be used as an example from now forward. Thank you Garry, Jayana, and especially Rocky for turning what is usually a frustrating process into a great experience buying my family a new vehicle…we will be back! More