Baxter Ford West Dodge

I wish I could give less than 1 star. .. TLDR: Service advisors will not listen to the accurate troubleshooting and problem statements from their customers and then lie and say they perf .. TLDR: Service advisors will not listen to the accurate troubleshooting and problem statements from their customers and then lie and say they performed the checks that the customer asked for. The technicians doing the repairs couldn't even accurately check a 12V signal, I would not trust them to perform any real repairs to your vehicle and I highly encourage you to look elsewhere for your servicing needs. (Baxter ford Papillion at least seemed more honest and upfront). My Ford Maverick had a recall for a trailer light issue (23c04). Baxter ford Papillion sent a mobile unit to make repairs on June28th. They stated my truck was not affected and everything worked (recall states all trucks with my package from the dates listed on recall were affected.. but I just found that out after doing my research). I buy a trailer last friday for a cross country trip. The trailer lights did not work. I scheduled an oil change before the long drive and asked baxter ford omaha to look into the lights. I told them about the troubleshooting I did, that there was no power to the trailer running lights, and that the recall repair was most likely the cause. They said they would look into it while my truck was in the shop. Appt was at 10am. They called me back the same day around 2pm saying my truck was ready, I asked if they fixed the trailer light issue, they said they never looked into the lights issue. Then they had to keep my truck over night since they couldn't get to it that day. The next day they call me saying my truck is ready and all works perfectly, they found zero issues. I said that is not possible since I verified that the 12V power was not present at the 7pin connector for the running lights. They said they tested multiple times and all was good. I asked if they verified that the recall was indeed completed and asked if they could check physically for the missing wire that should've been installed. They said they did and it was all correct and it was an issue with my trailer (a brand new trailer that was tested at the trailer store). The advisor Rusty assured me that it was not my truck and that the "trailer light testing device" was very accurate and that my lights worked just fine" after I made it clear that it was the truck and that is was almost 100% due to the recall not being performed. At this point I was questioning my abilities to perform simple voltage checks. So I say okay, maybe it is an issue with my trailer and they bring the truck back to me while I am at work. When I got home and tested it, no power for the running lights. I then took apart my fuse wiring harness that had the missing wire and took pictures of the wiring harness proving the power supply wire was missing (recall 23c04 is supposed to replace). This morning I called them over 12 times. I asked the service front desk person to let me speak to a manager or advisor. She stated repeatedly that they were in meetings. They never called me back. I have been driving with a un repaired recall for months because the technician does not know how to use their own tools. Today I was fortunate enough to get ahold of baxter ford papillion (even though they messed it up in the first place) and they were very polite, upfront, owned up to the mistake after I told them what had happened and that it was an urgent repair for my traveling. They were able to complete the repairs. The only thing I will say about that location, is that I made the technician on arrival test my truck lights in front of me, and he also, incorrectly used his own trailer light tester. Luckily I brought my own meter to show them zero Volts and the photos of the missing wire and that it needed the recall to be completed. I don't understand how both shops incorrectly checked a very simple 12V signal for a total of 3 times (the mobile unit in June, and then yesterday and this morning). I do not recommend them for any service. More

If I could leave less than a 1 star review, I would…I have had the worst luck after buying my 2022 Ford Ranger from the Baxter Ford West Dodge. Communication is definitely not there and has not been sinc have had the worst luck after buying my 2022 Ford Ranger from the Baxter Ford West Dodge. Communication is definitely not there and has not been since I signed. I paid $4500 extra on top of the initial cost of my truck, for a service plan that I wasn’t even given the option to utilize at all, and a maintenance plan that I also haven’t been able to fully use because both plans were not registered underneath my vehicle. I have owned my truck for 1 1/2 years now with no luck. Basically wasted money on those plans and not being able utilize them. These plans were to cover gap insurance, all maintenance, and all services. I was guaranteed bumper to bumper coverage. Additionally was told this includes all knicks, dings, chips in windows, these all were supposed to be covered in these packages. It was suppose to give me extended Ford warranties and help me have “peace of mind” from what finance told me and that was xx. Everything that I have been told feels as if I was taken advantage of. I have called in with no luck the entire first year after trying to get service completed. I originally left another review prior to this one, but that caught the attention of the service manager Kurt Rinke and the GM at Baxter Ford West Dodge. When they finally decided to reach out to me, they promised me a full refund for the said plans and told me I would be keeping the added coverage for free (this was 4 months ago now). The only catch was that I needed to delete the original review, otherwise I was going to be back where I started with having wasted thousands of extra dollars on features and plans that they lied to me about. Now I feel as if I was black mailed into deleting my original review for nothing and the dealership was trying to save their reputation. I have not received any kind of refund check or and still do not have coverage on my truck. This is after I held up my “end of the deal” which are words that were spoken during my conversation with the director. I’m so sick and tired of going in circles with the crooks at Baxter West Dodge Ford. I feel robbed of my hard earned money. I want answers. Feel as if this is not the first time this has happened either. Seems as if they practice this often. More

Robert was able to work with me on the specifics of buying a car to trial out and see if it was for me. He took the time to assemble the deal and work with me. Upon attempting to deliver the vehicle, t buying a car to trial out and see if it was for me. He took the time to assemble the deal and work with me. Upon attempting to deliver the vehicle, there was a mechanical problem. I rejected the delivery but Robert continued to work with me and I received my deposit/earnest money back from the deal in a timely manner. I appreciated him going above and beyond to allay my fears and concerns. More

My experience with Baxter was very nice. My sales associate Don Archer was phenomenal. He was honest and helpful, and very patient. At the end of the sale, I felt like I had a new friend. Th My sales associate Don Archer was phenomenal. He was honest and helpful, and very patient. At the end of the sale, I felt like I had a new friend. The sales manager Jose was awesome too. I absolutely love my new Edge and look forward to seeing Don again soon. Thanks, Baxter Ford West! More

Everyone we talked to at the dealership were great and helpful. From the guys who were washing cars to the end in finance! helpful. From the guys who were washing cars to the end in finance! More