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Baxter Ford Papillion

Omaha, NE

3.5
126 Reviews
In Omaha, we know that you have a lot going on in your life, and often you need some assistance in finding the right new or used Ford vehicle. If you're already the proud driver of a crossover, SUV or truck, let us help you keep it in the best shape possible with our team of service professionals. With years of training, our technicians are prepared to tackle any issues that arise.
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14810 Crest Road

Omaha, NE

68138

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Showing 126 reviews

June 27, 2016

Prices changes when they put papers to sign in front of you Agreed to a price. Arrived back to take delivery and the price is more and vague. Said the price agreed upon wasn't the price and wanted more. More

by Bad news
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Justin. Manager
April 23, 2016

RECYLED oil used if you have a service contract! We purchased our vehicle with a maintanance contract for oil changes etc., from Baxter Ford on West Dodge. I was in the area of Baxter South and nee More

by Notahappycustomer
Recommend Dealer
No
Employees Worked With
None
Apr 25, 2016 -

Baxter Ford Papillion responded

I am sorry to hear about the oil mix up and that you were not informed about the switch. I would like to speak with you more about this when you have a moment. Please feel free to give me a call at 402-896-6000. Best –Biff Madsen, General Manager

April 15, 2016

Good experience purchasing new vechile. Came to dealership to speak to Justin Walls about buying a new vehicle. He introduced us to Ed Schlegel stating Ed knew everything about the Ford E More

by howards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Walls, Ed Schlgel, Jason Garrett, Andy Singh.
Apr 20, 2016 -

Baxter Ford Papillion responded

We hope you still love your new Ford Edge! It sounds like our entire staff worked with you to find just the right car. Thank you for the kind words about Justin and Ed and we look forward to seeing you again in the future! Best -Biff Madsen, General Manager

January 22, 2016

Had a good experience in looking for a vehicle. I came in seeking information on trading in my current vehicle on a new or slightly used vehicle. Will was very helpful in giving me information about More

by jbc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Leader
Apr 05, 2016 -

Baxter Ford Papillion responded

Thank you for taking time to leave a review about your experience. Please give us a call if there's anything else we can do for you. Best -Biff Madsen, General Manager

November 14, 2015

Poor customer service from used car manager Three weeks ago I called to purchase my lease. Used sales manager called us back stating it was the end of the month and needs to sell vehicles he wil More

by Bmorgan
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob
Nov 16, 2015 -

Baxter Ford Papillion responded

I want to apologize about the difficulty you’ve had purchasing your lease vehicle. I am sorry we have lost your trust. I would like to personally get your purchase taken care of. When you have a moment, please give me a call so we can get your vehicle figured out. You can reach me at 402-896-6000. I look forward to working with you and figuring out how to make things right. Best –Biff Madsen, General Manager

October 31, 2015

Fantastic Very professional people, friendly and fantastic service, Luis was very professional same than the finance guy I highly recommend these dealer to all More

by toto
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Ziniga
Nov 02, 2015 -

Baxter Ford Papillion responded

Thank you for the kind words about our customer service. I'm glad to hear that you were treated with nothing but respect and professionalism. Please don't hesitate to reach out if there's anything we can help you with. Best --Biff Madsen, General Manager

October 22, 2015

Easy Car Buying Experience I had a very pleasant, no-pressure car buying experience at Baxter. I dealt mostly with Travis and some with Kate as well. They were quick to show m More

by Gibbie69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Henning, Kate Czerwinski
October 19, 2015

Car shopping I had a great experience shopping for a car at Baxter Ford West Dodge location. A man named Earl David helped me and he was awesome. I never felt pres More

by Carshopper5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl David
Oct 21, 2015 -

Baxter Ford Papillion responded

Buying a new car should always be an exciting experience. Earl listens to each customer to find them the car that's just right. We hope you're loving your new vehicle. We look forward to working with you in the future. Best --Biff Madsen, General Manager

October 08, 2015

I highly recommend Baxter Ford Friendly faces, very professional. Chauncey Brown is great to work with. I won't go anywhere else for new or used vehicles. I've referred several frie More

by EmGarcia1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chauncey Brown
Oct 12, 2015 -

Baxter Ford Papillion responded

Thank you for the positive review. Glad Chauncey has earned your business. We look forward to working with you in the future and hope you're enjoying your new vehicle! --Biff Madsen, General Manager

September 23, 2015

first car payments I feel i was given a good deal this is my first time ever buying sa new card yes i am scared but they told me they would be there if i ever have quest More

by katiekat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
william leader
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