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Baxter Ford Papillion
Omaha, NE
129 Reviews
In Omaha, we know that you have a lot going on in your life, and often you need some assistance in finding the right new or used Ford vehicle. If you're already the proud driver of a crossover, SUV or truck, let us help you keep it in the best shape possible with our team of service professionals. With years of training, our technicians are prepared to tackle any issues that arise.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 129 reviews
November 03, 2016
Chauncey the man I been in Omaha for awhile now and finally decided to get a car (after living in NYC for awhile, and taking ubers all over town) My friend took me to I been in Omaha for awhile now and finally decided to get a car (after living in NYC for awhile, and taking ubers all over town) My friend took me to Baxter Ford where I was helped by Chauncey. I must say this guy really knows what he's talking about.…I got to see a few different models and tested out one of their cars. Chauncey definitely may this first time car potential buyer feel knowledgeable and well informed of what car would be best for me. I recommend asking for him if you ever stop by Baxter Ford South! He's the definition of customer service. More
by Dalba31
Employees Worked With
Chauncey Brown
November 03, 2016
Amazing sales consultant Nicole Williams Nicole Williams is a very knowledgable and so friendly . What a great experience !! I will purchase my next vehicle from Baxter. Great place to car s Nicole Williams is a very knowledgable and so friendly . What a great experience !! I will purchase my next vehicle from Baxter. Great place to car shop More
by Happy customer
Employees Worked With
Nicole Williams
October 23, 2016
Didn't honor deal Went through a long ordeal last year with this shady dealer. Agreed on a deal via phone, email and text. Signed the papers on delivery. Then found Went through a long ordeal last year with this shady dealer. Agreed on a deal via phone, email and text. Signed the papers on delivery. Then found out the the salesman didn't fill out some sort of internal paper that sad the dealer owed $4k to Ford lease as part of the deal that was made. By the time I was notified by Ford it was too late. Sales manager is basically calling me a lier and salesman who is actually a member of the management team has buried his head in the sand after texting me that he agrees I got screwed. Wouldn't send my worst enemy to this worthless dealership More
by Chad
Employees Worked With
Chancey and Justin
June 27, 2016
Prices changes when they put papers to sign in front of you Agreed to a price. Arrived back to take delivery and the price is more and vague. Said the price agreed upon wasn't the price and wanted more. Agreed to a price. Arrived back to take delivery and the price is more and vague. Said the price agreed upon wasn't the price and wanted more. Got up and walked out Then I get three calls saying I was right about the price and the manger made a mistake. They called me a liar in many ways without using the word. Than said thier lack of communication between themselves was the problem and I was right I everything I said. Not to be trusted. Buyer beware More
by Bad news
Employees Worked With
Justin. Manager
April 23, 2016
RECYLED oil used if you have a service contract! We purchased our vehicle with a maintanance contract for oil changes etc., from Baxter Ford on West Dodge. I was in the area of Baxter South and nee We purchased our vehicle with a maintanance contract for oil changes etc., from Baxter Ford on West Dodge. I was in the area of Baxter South and needed an oil change,they said they honor the coupons from the other Baxter Ford. After the oil change, I noticed the sticker on the window said ECO oil. I asked them and they said with a contract you get RECYLED oil. If you pay,which I thought I did with the contract, you get NEW Ford oil. I called Baxter on West Dodge they said they only use New Ford oil. BEWARE of BAXTER SOUTH. At they least could of told you up front. It is obvious this manger does not operate by the same morals as the one on Baxter West. I am eating the rest of the contract and taking my business elsewhere. More
by Notahappycustomer
Employees Worked With
None
April 15, 2016
Good experience purchasing new vechile. Came to dealership to speak to Justin Walls about buying a new vehicle. He introduced us to Ed Schlegel stating Ed knew everything about the Ford E Came to dealership to speak to Justin Walls about buying a new vehicle. He introduced us to Ed Schlegel stating Ed knew everything about the Ford Edge and would be a big asset in helping us find one. Needless to say Ed was very helpful in finding us the perfect Edge. Just want to give a big Thank You to these two guys plus your finance team. More
by howards
Employees Worked With
Justin Walls, Ed Schlgel, Jason Garrett, Andy Singh.
January 22, 2016
Had a good experience in looking for a vehicle. I came in seeking information on trading in my current vehicle on a new or slightly used vehicle. Will was very helpful in giving me information about I came in seeking information on trading in my current vehicle on a new or slightly used vehicle. Will was very helpful in giving me information about trading in my truck. Very professional and knowledgeable. I would recommend him to any of my friends wanting to purchase a new or used vehicle. More
by jbc
Employees Worked With
William Leader
November 14, 2015
Poor customer service from used car manager Three weeks ago I called to purchase my lease. Used sales manager called us back stating it was the end of the month and needs to sell vehicles he wil Three weeks ago I called to purchase my lease. Used sales manager called us back stating it was the end of the month and needs to sell vehicles he will get something figured out and call us back. One week later no call. I called to check in to see what ideas he had. Working on it now I'll call you back. Now three weeks later and I have called three times and he hasn't returned my calls. When we purged from him a year and a half ago we referred three people two of them purchased... Wouldn't refer again. Pretty sad we bring you business and you can't even call us back for more business More
by Bmorgan
Employees Worked With
Bob
October 31, 2015
Fantastic Very professional people, friendly and fantastic service, Luis was very professional same than the finance guy I highly recommend these dealer to all Very professional people, friendly and fantastic service, Luis was very professional same than the finance guy I highly recommend these dealer to all my friends More
by toto
Employees Worked With
Luis Ziniga
October 22, 2015
Easy Car Buying Experience I had a very pleasant, no-pressure car buying experience at Baxter. I dealt mostly with Travis and some with Kate as well. They were quick to show m I had a very pleasant, no-pressure car buying experience at Baxter. I dealt mostly with Travis and some with Kate as well. They were quick to show me the vehicles I wanted to see. Never tried to steer me in a different direction or suggest I needed things that I wasn't looking for. They were willing to negotiate, to a point, and were never unreasonable about my requests. I would definitely go back again. More
by Gibbie69
Employees Worked With
Travis Henning, Kate Czerwinski
