
Baxter Ford Papillion
Omaha, NE
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 131 reviews
Dishonesty Salesman was dishonest and did not provide a 2nd key as promised. On 10/27/17, my wife and I purchased a used 2016 Hyundai Santa Fe Sport. While in t Salesman was dishonest and did not provide a 2nd key as promised. On 10/27/17, my wife and I purchased a used 2016 Hyundai Santa Fe Sport. While in the final part of the process, the salesman, Matt Reagor, went to give us the keys when he realized the 2nd key was missing and was looking around for it like he had known it was there at some point, but that perhaps it was misplaced. He told us, "I will find it and get it to you". We signed and finalized the deal based on this. Time passed and we did not get any followup. I had to followup twice on my own. After the second follow up attempt, I got an email from Matt stating that he looked all over, couldn't find it, and provided with a link to a business where I could purchase one for $225. I replied questioning this as we had been told that they would get it to us. I did not get a satisfactory answer. I escalated the matter to the Sales Manager, Andy Moore. Mr. Moore replied to me stating, "We appreciate your business, but if we had to produce items that customers claim they are owed, we would be out thousands.",essentially calling me a freeloader. He went on to explain that all deliverables needed to be itemized on a "We Owe" form and that because it was not listed on the form, I was out of luck. I replied that this was unacceptable and that as a former US Marine, my honor and integrity are priorities in my life and I was not trying to get something that I wasn't promised. I received no further reply. I then used their corporate website and the "Contact Us" function to attempt to escalate the matter further. To date I've received no replies. 1. How was I to know that I needed to have the salesman list the 2nd key on the "We Owe" form? I believed & trusted him that it was just misplaced and took him at his word that he'd find it and get it to us as he said. Period. I had no idea that I should have mistrusted him and ensured it was listed on the "We Owe" form. I don't do business like that. I will from now on. Sad. 2. Had I known that this outcome was a possibility, I would have ensured that the deal was such that I was left money for me to purchase the 2nd key. 3. What kind of a reputable business tells a customer that they appreciate them, whilst insinuating that they are a dishonest freeloader out of the other side of their mouth?! More
Let the buyer beware I purchased a used ford freestyle from the dealership. The salesman was pleasant. It took 3 days to take delivery. The dealer replaced two tires ans w I purchased a used ford freestyle from the dealership. The salesman was pleasant. It took 3 days to take delivery. The dealer replaced two tires ans windshield. Once I took delivey I learned the car had several major mechanical issues that were not disclosed. The top engine mount was destroyed. It was nice and shiny from being detailed. The lower ball joint needs to be replaced and the oil pan has severe leak. They didn't replace the air filter. The sales man told me that Baxter would not sell a car that they wouldn't sell to family. They must not treat family well. More
Promises Worst experience. Bought 2008 mustang gt. Originally quoted 15k miles find out closer to 18k. Asked to come in resign papers for milage. Told 2 set ke Worst experience. Bought 2008 mustang gt. Originally quoted 15k miles find out closer to 18k. Asked to come in resign papers for milage. Told 2 set keys. Only had 1 with remote. Never got second. Blew off was originally happy with car. Take car to tire shop to view for winter. Come to find out tires were 7 years old even though was quoted new tires when purchased. Called several times for management to correct. Assured call back several times. No response. Even left several messages. Have recall on part for airbag too never willing to set appointment to correct either. Not willing do business with again. Honor your statements at sale. Just mention told salesmen let go to dishonest quotes. More
They are the worst dealership in Omaha. I just bought a 2010 Ford F-150 from them they had me it had extra features like power mirrors and remote start. I said ok cool, the Passenger mirror I just bought a 2010 Ford F-150 from them they had me it had extra features like power mirrors and remote start. I said ok cool, the Passenger mirror didn't work so they said that they would fix it. ok cool it's going to get fixed before I signed the papers they said that they would grab the fob for the remote start and they brought me back to sign the papers. Well after I signed the papers they tell me that they could not find the key fob and I could buy one from them. I told them to keep looking and they never looked. I call the prior owner and he told me he gave it to them and that they bought the truck off of him for 12k and they just sold me the truck for 19500. That's 7k worth of profit and they still couldn't fix my problem and they lied about everything. They are scamming people out of money. Plus they don't fix you're problems they hide them. Please do not shop here. Also I'm in the military, and they don't support us. More
BEWARE!!!!! I leased a car and thought I had a great deal. I was so excited and loved my vehicle. I was told one thing upon signing the papers and agreeing to t I leased a car and thought I had a great deal. I was so excited and loved my vehicle. I was told one thing upon signing the papers and agreeing to terms that I was allowed 15,000 miles per year. However 3 years later when I returned the vehicle it was a different story. I had less than 40,000 miles or what I thought I was allowed by my lease, but I had to pay for extra mileage . Some of the paperwork matched what we agreed upon, but not all. SO BEWARE!!!! I would hate for this to be an accepted way to get a sale or do business. More
Excellent Dealership!!! I took my Honda in last spring to get it serviced and while there I got the opportunity to talk to a few people working there. Sales staff that takes I took my Honda in last spring to get it serviced and while there I got the opportunity to talk to a few people working there. Sales staff that takes care of customers the right way, managers that ensure the experience at the dealership is enjoyable and a service department that understands your car is your lifeline! The GSM Justin Walls even took time to say hi. Highly, highly recommend going to Baxter Ford South for your next car purchase. More
Awesome Dealership! Great customer service with all the employees going above and beyond to find the car I needed. Finance was a breeze. Thank you Baxter Ford South! Great customer service with all the employees going above and beyond to find the car I needed. Finance was a breeze. Thank you Baxter Ford South! More
Great Customer Service! We have leased our last 5 cars here and loved them all! We had great customer service and our payment was exactly what we agreed upon. Highly recommen We have leased our last 5 cars here and loved them all! We had great customer service and our payment was exactly what we agreed upon. Highly recommend this dealership to anyone looking for an easy and painless process! More
Exceptional customer service!! Their friendly and knowledgeable sales team really made me feel comfortable throughout the buying process! First time I had no "buyers remorse" after Their friendly and knowledgeable sales team really made me feel comfortable throughout the buying process! First time I had no "buyers remorse" after purchasing a vehicle!!! Thank you Baxter Ford South for providing such a pleasant and effortless experience! Special thanks to Justin Walls for guiding me along the process without making feel pressured and I applaud the follow up that was provided after my purchase! He definitely carried a sense of professionalism and integrity that you don't normally find in that environment!! More
Leasing my F1 50 Baxter Ford South makes leasing a vehicle a pleasant experience. Sales people and managers were very polite and knowledgeable. I would come back here Baxter Ford South makes leasing a vehicle a pleasant experience. Sales people and managers were very polite and knowledgeable. I would come back here in the future More