Baxter Ford Papillion

Absolutely horrendous Wouldn’t recommend anybody to purchase from here. Terrible 1st experience. I came in on Saturday March 24th. I told the salesman verbatim I wasn’t int Wouldn’t recommend anybody to purchase from here. Terrible 1st experience. I came in on Saturday March 24th. I told the salesman verbatim I wasn’t interested in looking at anything until they could get me out of my current lease and an approval from a lender on a new vehicle. I didn’t want to waste anybody’s time and was straight forward. Well they said they had an approval on a focus. only one car one certain color an old loaner with 3000 miles. I agreed and they pushed #s. We agreed on a feasible price and payment. Sat for maybe four hours with a crying baby to be told the banks were closed and they couldn’t submit. Said they’d call me on Monday when the deal was finalized. Got a call Monday to sign paperwork and fork over the keys to my trade. Of course they baited me into a higher payment why wouldn’t they after we shook hands on an agreement prior to this. Signed all paperwork and submitted all my finance info. Come out of the business office to take delivery. the Salesman then told me he couldn’t find my car the one I so called purchased nor the keys. Did they loan it out again? A sold vehicle? Then I see my car pull up with another salesman and customer, they took my new car for a test drive. WOW! The salesman tried to cover all of this up mind you. He then had to gas the vehicle again which was gassed and cleaned for delivery on Saturday. He makes it back and hands me the keys. I ask hey where are my intransits ?? He lost them! From the sales floor to the parking lot he lost my intransits and had to have the business office print new ones !! I’m already thinking man this is bad unorganized business , But I carry on with no words said. The next day I pay over $2000 to a outside vendor for a new vehicle protection plan- undercoat, rustguard, interior protection and paint protection. I’m thinking I’m protecting “My New Investment”. I then get a call from Jason Garrett one of the finance managers saying he lost my paystubs. How do you lose paystubs photocopied and put into a folder labeled in my name for my deal? Mind you this was verified income that him and his boss Andy both looked over! Verified POI!! So me being nice forwarded it back over to them. He then says he notices something on my check they didn’t before! They demand the vehicle back. Threatened that they might have sold and have the right to sell my trade in, leaving me with no vehicle. They say they Won’t remimburse me for the money I put into this vehicle that was supposed to be mine. I’m sorry but I thought when you sign a contract and drive a vehicle off the lot it’s a done deal. I would have never signed anything nor drove this car off the lot without an absolute approval! Which they swore up and down they had. What a scam! Stealership! More

Highway robbery Pushy, impossible to get ahold of. Bought a used vehicle had it 5 months. Have had problems since day 1. Called many times talked to many people wi Pushy, impossible to get ahold of. Bought a used vehicle had it 5 months. Have had problems since day 1. Called many times talked to many people with no information at all. Worked my way up to the managers and still no solution. Sold me a vehicle with bad engine masked the problems then gaffed me off when I had questions. Months later my engine is no good. Funny thing is when I finally get ahold of someone we talk warranty and then my phone blows up with calls. Couldn't wait to sell me some more xxxx. They offered a ridiculous offer on trade in trying to "help" me out. I've decided to take the hit to my pockets putting a $5k motor in. Now I'm basically at $15k for a used pickup worth $7500 bucks. Never again will I buy from them. Buy your vehicles from woodhouse. Never had an issue with woodhouse. Decided to try Baxter and it bit me good. Highway robbery. More

Follow up So far no follow up and quality control of demo truck. I pick up the truck no washer fluid the truck only has 36% left for a oil change. I am from the So far no follow up and quality control of demo truck. I pick up the truck no washer fluid the truck only has 36% left for a oil change. I am from the older generation so computer programming not my strong suit thank God my daughter is the training Ford pass not very good. I now have had the truck for couple weeks the fit and finish is not the best has a small dent in the hood from underneath the ford embel is coming off. More

Fast service I have bought and leased many vehicles in my time. Never have I been in and out of dealership in under 4 hours. Yesterday I was driving off the lot wi I have bought and leased many vehicles in my time. Never have I been in and out of dealership in under 4 hours. Yesterday I was driving off the lot with my new truck in under 2 hours. Great job. More

Worst car buying experience EVER! We recently purchased a vehicle from Baxter Ford South. The agreed upon price was not honored on the paperwork and when we went back to have it correc We recently purchased a vehicle from Baxter Ford South. The agreed upon price was not honored on the paperwork and when we went back to have it corrected, it still took another trip to the dealership to finally get it refunded. It still took another two weeks after that to actually get the refund. We cancelled the service contract two days after the purchase and are still trying to get that straightened out nearly 2 months later. We only received one key fob with the vehicle and were told only one was turned in by the previous owner which turned out to be incorrect. In checking with that owner, he assured us both key fobs were turned in as it was a leased vehicle and he would have been fined so just another example of their dishonesty. The previous owner also noted he had to make numerous trips to the dealership to get his paperwork correct. One should be very way of attempting to do any business with this dealership. More

Once you buy they don't care! So I bought a vehicle in March. It is now August and I have finally given up on chasing the $127.50 they owe me. In 4 months I have been working wit So I bought a vehicle in March. It is now August and I have finally given up on chasing the $127.50 they owe me. In 4 months I have been working with 4 people at Baxters to resolve this. I have spoken to the receptionist, the salesman, and both used car managers. They never call you back and if you are lucky enough to get one of them on the phone they just say "it's in the mail!" Well its been in the mail for 4 months and I still don't have it. Take my advise buy from a small local dealer these boys don't care! More

Friendly Faces Started bringing my personal and company vehicles here for service about 2011 , then due to fleet company drove another brand for a few years , now ba Started bringing my personal and company vehicles here for service about 2011 , then due to fleet company drove another brand for a few years , now back in Fords and after about 4 years I was amazed all the same service people were there and remembered me and treated me like I had never left S More

Be wary Update: I began corresponding with Bryant Moran on May 16th, shortly after I posted the original review. He said that he was going to resolve the issu Update: I began corresponding with Bryant Moran on May 16th, shortly after I posted the original review. He said that he was going to resolve the issue. This drug on for another 2 months. Then he stated he would give my contact information to someone else and they would be in contact with me to resolve the issue. Another month has gone by and I am still waiting to hear anything. I have come to the conclusion that they really have no way to correct this and were just hoping I would change my review to a positive one. Which is one thing Bryant specifically asked if I would do. He wanted to make sure that I would change my review if he fixed the issue. No resolution, no way I can change my review. Sorry Baxter Ford, you had plenty of time. I had my husband stop by after work to look at a used vehicle that I had seen on their website. While he was there he briefly spoke with Tim. Since it was late in the day I decided that I would go test drive the next day. I contacted Tim before heading out and he said he would have the vehicle ready. When I walked in, he immediately wanted to start talking numbers. I eventually did get to finally see the vehicle and test drive. When we returned back he wanted to start talking numbers again, but I stated I did not feel comfortable making the purchasing decision without my husband. He kept asking me to call my husband (who drives a commercial vehicle, so he can't answer calls) to get an answer. I was getting ready to leave when he suggested we take the vehicle for the rest of the weekend so my husband and I could make a decision. I figured that would really give a me a sense on if I liked the vehicle or not. While we had it for the weekend they ran not only my credit, but my husbands (he wasn't even there!). I felt that was very sneaky and a betrayal of trust. I returned the vehicle as soon as I could Monday and just told him I wanted my vehicle back. I had since tried to contact Tim to inquire as to why they ran our credit, and how they could run my husbands credit without his permission. After waiting over 2 business days I have yet to receive a response. More

Great car buying experience Alex listened to what I wanted, and then helped me find the car that met my needs, at the price that I wanted, great salesperson to work with. Alex listened to what I wanted, and then helped me find the car that met my needs, at the price that I wanted, great salesperson to work with. More

GREAT DEALER THEY MET MY EXPECTATIONS, ED SCHLEGEL WAS A GREAT SALESPERSON, HE WORKED HARD TO FIND WHAT I WANTED AT THE PRICE I WANTED, I HOPE ED IS AT BAXTER NEXT THEY MET MY EXPECTATIONS, ED SCHLEGEL WAS A GREAT SALESPERSON, HE WORKED HARD TO FIND WHAT I WANTED AT THE PRICE I WANTED, I HOPE ED IS AT BAXTER NEXT TIME I WANT A NEW CAR. More