Baxter Ford Papillion

Worst car buying experience EVER! We recently purchased a vehicle from Baxter Ford South. The agreed upon price was not honored on the paperwork and when we went back to have it correc We recently purchased a vehicle from Baxter Ford South. The agreed upon price was not honored on the paperwork and when we went back to have it corrected, it still took another trip to the dealership to finally get it refunded. It still took another two weeks after that to actually get the refund. We cancelled the service contract two days after the purchase and are still trying to get that straightened out nearly 2 months later. We only received one key fob with the vehicle and were told only one was turned in by the previous owner which turned out to be incorrect. In checking with that owner, he assured us both key fobs were turned in as it was a leased vehicle and he would have been fined so just another example of their dishonesty. The previous owner also noted he had to make numerous trips to the dealership to get his paperwork correct. One should be very way of attempting to do any business with this dealership. More

Once you buy they don't care! So I bought a vehicle in March. It is now August and I have finally given up on chasing the $127.50 they owe me. In 4 months I have been working wit So I bought a vehicle in March. It is now August and I have finally given up on chasing the $127.50 they owe me. In 4 months I have been working with 4 people at Baxters to resolve this. I have spoken to the receptionist, the salesman, and both used car managers. They never call you back and if you are lucky enough to get one of them on the phone they just say "it's in the mail!" Well its been in the mail for 4 months and I still don't have it. Take my advise buy from a small local dealer these boys don't care! More

Friendly Faces Started bringing my personal and company vehicles here for service about 2011 , then due to fleet company drove another brand for a few years , now ba Started bringing my personal and company vehicles here for service about 2011 , then due to fleet company drove another brand for a few years , now back in Fords and after about 4 years I was amazed all the same service people were there and remembered me and treated me like I had never left S More

Be wary Update: I began corresponding with Bryant Moran on May 16th, shortly after I posted the original review. He said that he was going to resolve the issu Update: I began corresponding with Bryant Moran on May 16th, shortly after I posted the original review. He said that he was going to resolve the issue. This drug on for another 2 months. Then he stated he would give my contact information to someone else and they would be in contact with me to resolve the issue. Another month has gone by and I am still waiting to hear anything. I have come to the conclusion that they really have no way to correct this and were just hoping I would change my review to a positive one. Which is one thing Bryant specifically asked if I would do. He wanted to make sure that I would change my review if he fixed the issue. No resolution, no way I can change my review. Sorry Baxter Ford, you had plenty of time. I had my husband stop by after work to look at a used vehicle that I had seen on their website. While he was there he briefly spoke with Tim. Since it was late in the day I decided that I would go test drive the next day. I contacted Tim before heading out and he said he would have the vehicle ready. When I walked in, he immediately wanted to start talking numbers. I eventually did get to finally see the vehicle and test drive. When we returned back he wanted to start talking numbers again, but I stated I did not feel comfortable making the purchasing decision without my husband. He kept asking me to call my husband (who drives a commercial vehicle, so he can't answer calls) to get an answer. I was getting ready to leave when he suggested we take the vehicle for the rest of the weekend so my husband and I could make a decision. I figured that would really give a me a sense on if I liked the vehicle or not. While we had it for the weekend they ran not only my credit, but my husbands (he wasn't even there!). I felt that was very sneaky and a betrayal of trust. I returned the vehicle as soon as I could Monday and just told him I wanted my vehicle back. I had since tried to contact Tim to inquire as to why they ran our credit, and how they could run my husbands credit without his permission. After waiting over 2 business days I have yet to receive a response. More

Great car buying experience Alex listened to what I wanted, and then helped me find the car that met my needs, at the price that I wanted, great salesperson to work with. Alex listened to what I wanted, and then helped me find the car that met my needs, at the price that I wanted, great salesperson to work with. More

GREAT DEALER THEY MET MY EXPECTATIONS, ED SCHLEGEL WAS A GREAT SALESPERSON, HE WORKED HARD TO FIND WHAT I WANTED AT THE PRICE I WANTED, I HOPE ED IS AT BAXTER NEXT THEY MET MY EXPECTATIONS, ED SCHLEGEL WAS A GREAT SALESPERSON, HE WORKED HARD TO FIND WHAT I WANTED AT THE PRICE I WANTED, I HOPE ED IS AT BAXTER NEXT TIME I WANT A NEW CAR. More

Difficult situation Matt Reager and both Andy's at Baxter South helped us out of a bad situation. They did the best they could to make the payments where we needed them Matt Reager and both Andy's at Baxter South helped us out of a bad situation. They did the best they could to make the payments where we needed them to be. We have shopped here numerous times and all times are very helpful and professional! Thanks again for making this bad situation a good deal!!!! More

Terrible Customer Service I purchased a used car from Baxter Ford South. After purchasing the vehicle we found out the vehicle only had one key and no mats. The salesman didn I purchased a used car from Baxter Ford South. After purchasing the vehicle we found out the vehicle only had one key and no mats. The salesman didn't seem to care at all after we found this out as we were leaving. The next day I talked to Luke about only getting one key and no mats. He said he would be sure to call the old owner. I never heard back from Luke. Later on I found out the one key we were given was not cut. So, if the key fob stopped working the only key Baxter South gave us would not unlock our car. After talking to the locksmith who cut the key and made me a new fob, he told me he had never heard of a dealership giving only one key that was uncut. He was very disappointed that Baxter South would do that to a customer. I have emailed and texted my salesperson Sheldon and never heard back. I had questions about when the title would be in and if they got a hold of the old owner of the car. He has never responded. I have also emailed Andy Moore the Sales Manager and never heard back as well. I can honestly say I am very disappointed in Baxter Ford South. I will be telling family, friends and co-workers to be sure not to purchase a vehicle at Baxter South and share my experience. I have given them several chances to make this right and they don't seem to care. Please do not purchase a car from Baxter Ford South, they truly don't care about the customer once the purchase is made. All they needed to do is respond to my emails and they can't even do that. More

Let the buyer beware I purchased a used ford freestyle from the dealership. The salesman was pleasant. It took 3 days to take delivery. The dealer replaced two tires ans w I purchased a used ford freestyle from the dealership. The salesman was pleasant. It took 3 days to take delivery. The dealer replaced two tires ans windshield. Once I took delivey I learned the car had several major mechanical issues that were not disclosed. The top engine mount was destroyed. It was nice and shiny from being detailed. The lower ball joint needs to be replaced and the oil pan has severe leak. They didn't replace the air filter. The sales man told me that Baxter would not sell a car that they wouldn't sell to family. They must not treat family well. More