Baxter Ford Papillion

We were sent over to this Ford dealership to look at a truck . The kid was real nice at first. Had the truck brought up to the front for us to look at. We went out to look at it and it was in not so great truck . The kid was real nice at first. Had the truck brought up to the front for us to look at. We went out to look at it and it was in not so great condition on the outside. Had number stickers still visible of where they use to be and some really bad scuff marks. I had asked if their buff guy could buff the whole truck to make it look better. He replied No real fast. I had asked if I could ask for it to be done. He said for the price of the truck he couldn’t do it. Price was $16,500. I know if I was wanting to sell a truck I would do anything to make the customer happy. Seems we were at the wrong dealership when it came to customer service. Also, I need to add his demeanor had changed . Yes we had a real nice trade in. That we owned more on than it was worth. He said he would look tomorrow on some other trucks and call us and email us on a truck he could make a deal on. Never received a phone call or email. So who was lying? I’ve never been treated this way by any dealership before. I’ve bought many vehicles in my life. So yes we took our business else where! We are now proud owners of a 2016 Toyota Tacoma., that we bought elsewhere. I wouldn’t recommend doing any business with this dealership! i would say this kid needs to work on his customer service skills if he plans on being a good salesman! I wasn’t impressed! More

Friendly sales staff, made sure vehicle was ready to go when promised. Very helpful with process. when promised. Very helpful with process. More

Poor experience at this dealership, they - at least Mitchell Hanson - appear to like to play the "bait and switch game." I found a Ford F-150 I was interested in and clicked the "Confirm Availability" Mitchell Hanson - appear to like to play the "bait and switch game." I found a Ford F-150 I was interested in and clicked the "Confirm Availability" button on their web site and was told via email by Mitchell whose title on the initial reply says he is a Sales Manager that the truck was available. He asked when I would like to come in and check out the truck. I replied back that I would drive up that afternoon if it was in fact on their lot and he once again confirmed that it was. I then emailed him back that I would be there later and would inform him of a time once I knew when in which he said to ask for him or Andrew when I got there. Later that day @ 1:20 PM, I emailed Mitchell back and informed him I was on my way and should be there in 75 minutes or so. It took me approximately 1.5 hours or so to get there as the weather was less than ideal. Once I arrived, I asked a greeter at the for Mitchell and was told that he would track him down. Waited about 10 minutes and no one came to talk to me. Asked another greeter for Mitchell and that person told me he would look for him. Finally, a salesperson named Luke introduced himself to me and told me that the 2020 F-150 was not on the lot and was on an overnight test drive but he could show me another truck, older but much cheaper. As I was only interested in the 2020, I choose not to look any further and let Luke know I was very upset and I wouldn't be back. In my opinion, I do not think Mitchell had the courage to even face me after I showed up and the truck was not on the lot, so he had another salesperson talk to me. Long story short, I do not recommend this dealership because I do not think they cannot be honest. Note: When I got home, I checked my email and Andrew had sent me an email @ 3:10 PM stating that the truck was not on the lot but be aware that email was sent long after I had left for the dealership and while I was on the road. Too bad for them I guess as they more than likely would have sold a truck that day. More

This is the second new vehicle we have bought from Ed Schlegel and we have been impressed by his communication and being an honorable man of his word. Thank you, JW Schlegel and we have been impressed by his communication and being an honorable man of his word. Thank you, JW More

I would highly recommend working with Baxtar ford papillon and ask for Ben Adam’s papillon and ask for Ben Adam’s More

I have been screwed over once before, so I thought I would give them another shot! I was wrong! This is a money hungry company that preys on new car buyers. And has no problem screwing over customers as would give them another shot! I was wrong! This is a money hungry company that preys on new car buyers. And has no problem screwing over customers as long as they get that dollar at the end of the day! If I were you I would take your business somewhere else! STAY AWAY FROM BAXTER More

Dealt with Broadie and the sales manager on probably 1mof the more difficult and unique situations that they had dealt with. They were not only very sensitive to the situation, but also very kind and compass the more difficult and unique situations that they had dealt with. They were not only very sensitive to the situation, but also very kind and compassionate. They made what could have easily could have been a very difficult situation simple and easy. They also wanted to double check a service issue as.the behicle.was.going pm a several.hour trip as soon as it was delivered. They checked it out and delivered the vehicle over an hour away. They were awesome and made the circumstances relevant to the situation. I would definitely recommend them! More

My wife and I wanted to look at a Ford Ecosport. My wife called ahead and spoke with Sabaen Reed if one was available to look at. She told us there was one car on the lot and provided directions to get the called ahead and spoke with Sabaen Reed if one was available to look at. She told us there was one car on the lot and provided directions to get there. She greeted us at the door and promptly took us to the vehicle and opened the vehicle for our inspection. She was very quick to set up a test drive for us. We had asked questions about some special accessories before leaving and had answers and prices upon our return. She then turned it over to Mitchell who stepped us through the financing and we were on our way in a short amount of time. It is true that buying a car in 2021 is not the same as in previous years. Both Sabaen and Mitchell were pleasant, direct with their answers, knowledgeable about their process and competent with their execution. Well worth the drive to visit this dealership. More

Worked with a great guy, Ben Adams. I would definitely recommend him and Baxter Ford Papillion. Very professional and Kyle in finance was very helpful. recommend him and Baxter Ford Papillion. Very professional and Kyle in finance was very helpful. More

Worked with a young salesman named Tanner, that had great patience with us. Had 2 kids with us during a long process and at no point did we feel like he wasn't doing everything he could for us. Also, his man patience with us. Had 2 kids with us during a long process and at no point did we feel like he wasn't doing everything he could for us. Also, his manager Andy worked hard to get us everything we needed. We are very happy with our experience More