Baxter Ford Papillion

i purchased a ford f150 at Baxter Ford Papillion, everything was great, was givin trip permit, which expires today June 27th !! I received a phone call this Tuesday, was told the truck was in the sys everything was great, was givin trip permit, which expires today June 27th !! I received a phone call this Tuesday, was told the truck was in the system & that I could go ahead & register the truck! on my way to get the truck registered was told that the title for the truck was our of state, now, keep in mind my trip permit expires TODAY !! was told told a man from the corporate office would come down ( 3 hours away) to inspect my truck tomorrow!!!! this is Crap, it should have been done when the truck was traded, not wait three weeks after it was sold again ! will not, Will not go back to or recommend Baxter Ford !! More

I had an oil change and tire rotation done by Baxter Frod Papillion on 5/31. In the ticket, they stated that the one of the bolts for the inspection plate had been stripped out, I'm assuming by their impact Papillion on 5/31. In the ticket, they stated that the one of the bolts for the inspection plate had been stripped out, I'm assuming by their impact wrench, and that they were ordering new bolts. They kept my cover while waiting for the bolts. I called last week and left a message to find out the status of that repair. Nobody bothered to call me back. Today, 6/18, I finally had enough and went to the dealer to get my property back. After wading through the 10 employees standing around, I got my part back. I will now cross them off my list of dealerships that I will deal with, purchase a vehicle from, or ever recommend. By the way, I will now go find my own bolts and fix it myself. I now remember why I drove to St Louis to get my vehicle, which was to deal with a good Ford dealership (Sunset). More

Had Baxter do a spray bed liner I know they contract it out but the company that did it had gotten the spray in the bolt holes on ford maverick had order tie downs but could not get bolts started talk to i out but the company that did it had gotten the spray in the bolt holes on ford maverick had order tie downs but could not get bolts started talk to i believe it was don in part's he came out to truck and cleaned out holes and got bolts in it was may 28 around 12:30 he had gotten tools from service man didn't catch his name More

Morgan was excellent to work with. The process was easy. She was very friendly and professional. Thanks again Morgan The process was easy. She was very friendly and professional. Thanks again Morgan More

I was told and shown on the invoice that the tires were rotated. They were not, or at least not correctly. There was excessive wear on the front tires, with complete wear on the inside of each front tire rotated. They were not, or at least not correctly. There was excessive wear on the front tires, with complete wear on the inside of each front tire. The rear tires had even wear. I had to take the F150 to a tire center a couple of weeks later because it did not seem to drive well. The evidence is overwhelming, and the opinion of the tire store is that the tires were not rotated. I have lost trust in the dealership. More

On 07/20/2023, I stopped at Baxter Ford, West Dodge, because I could not figure out how, while I was driving, to have the miles per hour show up on my screen. I went inside, explained what I needed, an because I could not figure out how, while I was driving, to have the miles per hour show up on my screen. I went inside, explained what I needed, and Alex was kind enough to come out to my car and help me. He was so patient, fixed the problem, and he explained if the problem ever came up again, how I could fix it myself. Also, I told him I could not figure out the USB Cable, and my phone, worked together. I explained my son said he would help me but that was 2 weeks ago. Alex told me I could bring in the USB Cable and he would help me, whenever I wanted. How wonderful was that! Oh my gosh, it is great knowing I can go to Baxter Ford whenever I want, and Alex, a person in the know, who is comfortable to talk to, will help me. Thanks Alex for your patience and kindness. And if my son does not follow thru you will be seeing me with my USB Cable! Baxter Ford has a wonderful employee in Alex! More

What a great experience we had at Baxter Ford! My wife and I arrived with our kids and dog on our way through Omaha from Denver to Fargo, and stopped to look at a used Ford Expedition. The salesp My wife and I arrived with our kids and dog on our way through Omaha from Denver to Fargo, and stopped to look at a used Ford Expedition. The salesperson who we worked with - Grant Wilke - was fabulous. He knew a ton about the used vehicle that we were looking at, and once we'd made a decision to buy, he made all of us feel right at home inside the dealership - even our dog! The service from beginning to end was friendly and efficient, and my wife and I both appreciated the honest and direct approach from Grant when it came time to settle on terms. We met several other very helpful folks there, including Eli Heath, who despite being a Bengals fan, was still a pleasure to talk to and did a great job on the detail work. Highly recommend a visit here if you are looking for outstanding service and friendly folks. More

This process was incredibly easy! I spent less than 15 minutes inside the dealership and everyone I worked with throughout the process was wonderful. I live out of state and had to fl I spent less than 15 minutes inside the dealership and everyone I worked with throughout the process was wonderful. I live out of state and had to fly into Omaha to pick up the vehicle, just to drive it back to my home state. Sounds like a headache and a pain, but it wasn't. This dealership was so great and flexible to work with, I will check with them first on future purchases. What seemed like would be a pain turned out to be the easiest and best car purchase I've ever made. More

Travis Johnson and all the folks at Baxter Ford South provided an exceptional experience for me! I was having trouble with my Pre-Collision Assist system. I was really upset that this issue was occur provided an exceptional experience for me! I was having trouble with my Pre-Collision Assist system. I was really upset that this issue was occurring, and that it would be expensive to fix. We all know dealerships charge a premium, right? Well, I will say this, Travis was great and made me feel valued as a customer. He calmed me down, explained what had gone wrong, and the cost of the repair was very reasonable. A nice young lady Heather, I think it was, drove me home after I dropped my car off and picked me up the next day, she was very pleasant. Honestly, I have tried to cut corners in the past; always, I have regretted it. I will not let anyone, but these guys touch my car. I have leased two fusions from Baxter Ford South, and am buying the second one, I just couldn't give it back (but I’m still saving for that retirement Mustang, woohoo!) All my experiences with these folks have just been great. My thanks again to Travis and the crew at BFS. I would give you guys 6-Stars if I could! More