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Baxter Ford Papillion

Omaha, NE

3.7
129 Reviews
In Omaha, we know that you have a lot going on in your life, and often you need some assistance in finding the right new or used Ford vehicle. If you're already the proud driver of a crossover, SUV or truck, let us help you keep it in the best shape possible with our team of service professionals. With years of training, our technicians are prepared to tackle any issues that arise.
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14810 Crest Road

Omaha, NE

68138

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Showing 129 reviews

March 31, 2024

Dealership couldn't fix my new pickup and scammed me into a loaner. Hey won't work with me on getting me into what they promised. Not only lost a long customer but I'm in works with my attorney to fix this. More

by ah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mitch the GM
August 02, 2023

Morgan was excellent to work with. The process was easy. She was very friendly and professional. Thanks again Morgan More

by hd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Lieber
Aug 06, 2023 -

Baxter Ford Papillion responded

We are so pleased you enjoyed your visit to Baxter Ford Papillion! Rickey Menicucci General Manager

July 21, 2023

I was told and shown on the invoice that the tires were rotated. They were not, or at least not correctly. There was excessive wear on the front tires, with complete wear on the inside of each front tire More

by lbulandomaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jul 25, 2023 -

Baxter Ford Papillion responded

Here at Baxter Ford Papillion, we strive for excellence, and are disappointed to hear that you received anything less. I would like to discuss this further with you. Please feel free to contact me via email or phone; rmenicucci@baxterauto.com or 402-896-6000. I would like the opportunity to make this right. I hope to hear from you soon. Thank you, Rickey Menicucci General Manager

July 20, 2023

On 07/20/2023, I stopped at Baxter Ford, West Dodge, because I could not figure out how, while I was driving, to have the miles per hour show up on my screen. I went inside, explained what I needed, an More

by ambotdorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jul 28, 2023 -

Baxter Ford Papillion responded

We appreciate your positive review about your recent experience with us! Rickey Menicucci General Manager

July 17, 2023

What a great experience we had at Baxter Ford! My wife and I arrived with our kids and dog on our way through Omaha from Denver to Fargo, and stopped to look at a used Ford Expedition. The salesp More

by whynotea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Wilke, Elijiah Heath
Jul 27, 2023 -

Baxter Ford Papillion responded

We're so glad that we were able to go above and beyond your expectations! Thank you so much for the positive review! Rickey Menicucci General Manager

May 30, 2023

This process was incredibly easy! I spent less than 15 minutes inside the dealership and everyone I worked with throughout the process was wonderful. I live out of state and had to fl More

by Brandlyn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Fauss
May 31, 2023 -

Baxter Ford Papillion responded

Brandlyn, we're glad you had such a wonderful experience with us! Rickey Menicucci General Manager

May 06, 2023

Travis Johnson and all the folks at Baxter Ford South provided an exceptional experience for me! I was having trouble with my Pre-Collision Assist system. I was really upset that this issue was occur More

by Mark V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis, Heather
May 24, 2023 -

Baxter Ford Papillion responded

Mark V., we're happy you found our staff to be so supportive during your experience here at Baxter Ford Papillion. Thank you, Rickey Menicucci General Manager

April 01, 2023

I had an appointment for 8:30am to get 4 tires mounted on my son's car. I delivered the car at 8:10am and was told it would be a couple of hours to get the work done. I told them I was going to be waiting fo More

by ppotter15109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Apr 05, 2023 -

Baxter Ford Papillion responded

We're disappointed to hear of the negative experience you had at our location. Our service director will be reaching out to you personally to see if we can resolve this matter. In the meantime, if you have any further questions or concerns, please feel free to reach out to me directly via email or phone; rmenicucci@baxterauto.com or 402-896-6000. Thank you, Rickey Menicucci General Manager

March 28, 2023

I had a great service experience regarding a defective part that needed to be replaced under warranty. Karla contacted me to schedule an appointment for the repair and Travis assisted me with vehicle serv More

by Steve C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karla, Travis
Mar 30, 2023 -

Baxter Ford Papillion responded

Steve, thank you for your kind review; we are happy to pass along your comments to the team here at Baxter Ford Papillion! Rickey Menicucci General Manager

March 17, 2023

We broke down at the exit to Baxter Pavilion Ford in Omaha Nebraska. I called and Mike Hare in service offered to send a tow truck. But I called AAA which left us on the side of the road for two hours. More

by Wilsonlaurie012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hare
Mar 30, 2023 -

Baxter Ford Papillion responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Baxter Ford Papillion! Rickey Menicucci General Manager

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