Baxter Ford Papillion

Took two weeks to get my truck back from the Body Shop. (Bumper, Front Fender, Headlight assembly) Overall quality of the work was good, but the communication provided by the shop was terrible. Promised (Bumper, Front Fender, Headlight assembly) Overall quality of the work was good, but the communication provided by the shop was terrible. Promised date came and went with no phone calls explaining why. If you take your vehicle to these folks, don't expect any status updates or information unless you are willing to keep calling them. Tom Peal Omaha More

My husband took my 2001 Ford Escort to have service done. At first we were told it was the timing belt, that will be $546 dollars please. So we were going to pay the bill because we wanted our second car bac At first we were told it was the timing belt, that will be $546 dollars please. So we were going to pay the bill because we wanted our second car back,two weeks without a car is pure torture. We were on the way to pick up my car from the Performance Ford people, my husband received a call on his cell phone that the mechanic had installed the timing belt incorrectly and it would not be completed until the following day, which was Friday. Friday morning we were asked to call a certain service person to see how things were going, found out on Friday that he had the day off, go figure! I called around 10:00 am to see how things were progressing,what did I find out, you guessed it car is not going to be done by noon. I received a call a couple of hours later from another service department person, the plate under the car is broken. WOW REALLY, for labor alone $1250 dollars, you could imagine my surprise. The car is not worth that much. That didn't even include the marked up part. Can't wait to tell my husband this. We went out there and he took his flash light and tried to show up where it was cracked, by that time I could care less and neither did my husband. The husband told the mechanic put the car back together start it and we will be out front waiting, DON'T shut the car off. We found out by the grace of GOD the mechanic is waving his labor cost so Performance was going to drop the part charge. That was good news until parked in the lot across the street and shut it off. You guessed it tow truck time. After we took it to a mechanic that we found through family. They did replace the belt, did not calibrate it, did not tighten the nuts on the fuel pump, who knows what else happened to my little car. Oh by the way the mechanic at Performance offered my husband $200 dollars for my car. My car has only 112,000 miles on it and looks brand new on the inside. Not only will I never go to Performance Ford I tell everyone I know not to go there. VERY POOR CUSTOMER SERVICE.. More

Connie worked with my wife and I when we were interested in a new Ford Explorer. She was easy to work with and we never got the feeling of being pressured. We talked through our needs and she provided solu in a new Ford Explorer. She was easy to work with and we never got the feeling of being pressured. We talked through our needs and she provided solutions that aligned nicely. After the sale Connie's work wasn't over. She has continued to follow up to see how she can help even when we haven't been great at responding to her calls and emails. She has done a great job of making sure our experience was very positive and that gives us peace of mind. Thanks Connie- Great job! Dave and Theresa Banark More

Both men I dealt with were prompt and courteous. They found what I wanted, didn't pressure me and were very fair with their pricing. Chris went out of his way on his day off to drive 200 miles to delive found what I wanted, didn't pressure me and were very fair with their pricing. Chris went out of his way on his day off to drive 200 miles to deliver my new vehicle to me. Impressive! More

We bought a used vehicle from Performance Ford recently, and our sales person was Jan Schelkopf. We have never had such a stress-free car buying experience in our lives. Jan listens and gets things done, and our sales person was Jan Schelkopf. We have never had such a stress-free car buying experience in our lives. Jan listens and gets things done, she is also very nice and went above and beyond making sure we knew what was going on and kept us comfortable. We went from just stopping by to check out a truck to actually buying one! She made everything easy to understand and we look foward to buying our next car from her in a few months. Thanks Jan, we will see you soon. More

My husband and I went in wanting to trade in a car we had purchased at the dealer that was there before Performance was there. Manny helped us very much, great customer service, very friendly, he got us the purchased at the dealer that was there before Performance was there. Manny helped us very much, great customer service, very friendly, he got us the best deal possible. very stress-free. He was very attentive to my son also. All in all I know that Manny is the far the greatest sales person I have ever worked with. He actually cared about his customer and he straight out said "I am here to represent you" which made me feel very secure and I knew he was there to help US. Thank Manny...Will definetly refer friends and family to you for future purchases. More

We wanted to share our experience at Performance Ford. Our sales person is Jan Schelkopf; we say IS, because she will be our car salesperson for our family and business for life! What a dynamite lady. Yo Our sales person is Jan Schelkopf; we say IS, because she will be our car salesperson for our family and business for life! What a dynamite lady. You folks have a diamond in this gal! We had the easiest, most professional and easy-to-understand car buying experience we have ever encountered. Jan guided us directly to a vehicle that fit our needs and budget, and she made the price discussion and decision process quick and easy. She believes in her product and company, and everyone else we dealt with made our experience easy as well. If you want an organized, straight-forward professional who you will feel listens and makes things easy, then ASK FOR JAN. Thanks, Jan. We love our vehicle and will recommend you to everyone we know that needs a new or used vehicle! More

I thought the service and sales help I got were excellent. Roxy (I hope that's her name?) was very professional and even though I didn't buy an extended warrenty she was very informative without excellent. Roxy (I hope that's her name?) was very professional and even though I didn't buy an extended warrenty she was very informative without being pushy or making me feel at all uncomfortable. All in all I had an excellent buying experence at what is now Performance Ford and I will be back and will recommend this dealership to friends and family. More