Baxter Ford Papillion

Had some issues with my wife's car that kept popping up. After a couple of trips to the service department, and working with the Service Manager Paul and the GM Jerry, we were able to get our issues tak up. After a couple of trips to the service department, and working with the Service Manager Paul and the GM Jerry, we were able to get our issues taken care of and then some. Paul and Jerry are great to work with and really care about the customer's happiness. They will stop at nothing to ensure happiness. More

Kate Czerwinski put in a lot of time and effort to work with me and I am very happy with my new Fusion and all of its features and capabilities. I really appreciate someone who not only makes a good sale with me and I am very happy with my new Fusion and all of its features and capabilities. I really appreciate someone who not only makes a good sale but listens and looks for solutions to my needs because, after all, it IS all about me. I was also impressed that she didn’t let my interest in a Passat deter her from working toward her goal of getting me into a Fusion. Because of her excellent service, information, attention and flexibility I will enthusiastically recommend her to anyone I know who is looking for a car and any inquiries about her salesmanship will be answered to reflect glowingly on Kate and her attention to detail. Scott More

Follow up from the general management was great, I was truly not expecting that level of attention. After a bad experience trying to purchase a car at this dealership and eventually walking away, I receiv truly not expecting that level of attention. After a bad experience trying to purchase a car at this dealership and eventually walking away, I received a sincere apology from the management assuring me the problem would be addressed. Although I was not able to make a deal happen, I was happy to know that the management care about the customer experience and that says a lot. More

I went into to performance ford just to browse, had no interest in buying the evening I went in. I explained to the sales associate that I was on a very strict budget due to the fact that I am 9 months pr interest in buying the evening I went in. I explained to the sales associate that I was on a very strict budget due to the fact that I am 9 months pregnant, he knew well and clear what my financial limitations were. The first car he showed me (to lease) was $100.00 over my monthly limit, I explained once again that this was not at all what I had in mind, the second vehicle I was shown was also $35.00+ above the budget I had set for myself. After attempting to negotiate with the "new car manager" Brad Turner and not getting anywhere, I stated that I unfortunately would have to take my business else where or make my current vehicle work for the time being. Brad then made a comment to me about the safety of driving an infant in my current vehicle (which has never given me any problems, it is a 2 door, and with a growing family I thought it was time for a 4 door sedan) and implied my unborn child would be in danger by not leasing this vehicle from him right then and there. I felt my eyes fill with tears at the thought of ever putting my baby in danger, and was embarrassed that he would say this about me, I also felt very pressured and bullied to agree to the deal that was out of my budget. Once I reached the finance department to sign paper work finalizing the lease, I noticed somewhere along the lines the price had risen an additional $20.00 per month, when I mentioned this, I was told that they were mistaken on the sales floor and only included a 5% tax, when in actuality it should have been a 7% tax, the finance dept. hesitantly fixed this "error." Once I was home for the evening, I explained what had happened to my family, and was encouraged to call the general manager, Jerry Snyder and let him know how I was treated, in the beginning of the call he did not seem too concerned with my complaints, I had to state that I would like to take my business elsewhere, before I received any empathy. At this point Jerry stated he wanted to make things right. He called me later that day to offer a deal on another vehicle that would be in my price range, this was tempting until he mentioned the trade in value he was willing to pay for my current vehicle, the price he quoted was $1000.00 less than the quote the appraiser had given me the day before. Just another mistake, I would end up paying for. I returned the vehicle and have left a voice mail with the finance department and the general manager, requesting they return the title of my vehicle. Jerry returned my call a few days later stating that he would have a sales associate call me and get this to me, I am still waiting for this call 4 days later. More

I went into the dealer looking for a used car for my son. I had a limited amount of time and money. After finding a vehicle that was in our zone, Kenny helped us complete the deal. Kenny was very friendly an I had a limited amount of time and money. After finding a vehicle that was in our zone, Kenny helped us complete the deal. Kenny was very friendly and through the price negotiating the entire staff was pleasant to work with and nobody was pushy. We ended up purchasing the vehicle after coming to terms on a price. There was a break down in communication that we had over some of the details of the vehicle we were going to purchase and what was to be fixed and what was not to be fixed. After contacting the appropriate personnel to resolve my issue, they were very responsive and friendly to resolve the issues. Sometimes you don't know a dealers real character until there is an issue of some sort. I was very pleased with how they resolved my issues and tried to make sure I felt good about the deal. That is all anyone wants to experience when they go through the stress of finding a reliable used car to purchase. To be able to drive off the lot and feel good about it. Thank you to Kenny, and the managers for making me feel good about the business we did there. Thanks! More

Went to trade in my car to buy a superduty truck. Saleman was very nice. No complaints there. However the first truck he showed me was a dodge ram. I was interested but after test driving it for a day i real was very nice. No complaints there. However the first truck he showed me was a dodge ram. I was interested but after test driving it for a day i realized it was worn out junk. So i got a f250 to drive and liked it. Got papers signed and was on my way. A week later i get a call from the bank. The wrong bank. They screwed up my financing and sent it to the wrong bank at the wrong apr. and also they did not pay off my trade in loan right away so i had to make a payment on my trade in even tho i was no longer in possession of it. It took numerous phone calls to get it straightened out. Then when i went to get plated they didnt send correct paperwork to the dmv. It wasnt until 2 months after i made my purchase was i able to get plated and that was because i went in to dealership to pick up the correct paperwork myself. I was not happy at all at this point and cancelled my oil change service plan because i wasnt going to go there again. Not even for oil change. However they mistakenly cancelled my tire and road hazzard warranty. I only found this out when i called to set up a appt to get a tire repaired. I was pissed off. Since they did not cancel my oil change plan i went in to do that and they prorated me the refund back. I complained because i intended to cancel it back when i could get 100% refund. They beat around the bush to correct this problem. I will not go back and i have reffered several friends and family to atchely ford. All of which had zero problems. More

Despite 6 months having passed I still get tense everytime I see an F series truck on the road. The entire customer experience was miserable on an epic and almost tragic scale. They assured us that everytime I see an F series truck on the road. The entire customer experience was miserable on an epic and almost tragic scale. They assured us that the exact make, model and color of truck we wanted was available on the lot and we stayed until 10pm for the paperwork. Upon arriving home, we discovered, the engine in our truck wasn't the one we asked for. When we went back they argued "We thought you understood that the Eco-boost wasn't available". It was the engine we specifically requested. They offered us oil changes and apologized but we had, after all, signed the papers. We go home understandably upset. We prepare for a camping trip and review the towing instructions. But no! The sales person had given us faulty information. HE had apparently Googled the towing capacity. It won't pull our camper...or the boat. They admit that was their mistake. It takes them a week to find a truck with the correct axle. We drive out to pick it up and there is no bedliner...and no hitch installed...on a max tow package truck. We drive back 3 days later. They have installed the wrong hitch and have set the old plastic bed liner in the bed of the truck on top of the spay in liner. They suggest we sell the liner on Craigslist. We drive back a sixth time before we actually get a truck. They are surprised that I am unwilling to trust them with further service on our truck. Several weeks later, we get a phone call indicating they have misplaced the title to our trade in...the start of another painful process for another customer. More

I would like to inform everyone that I Spoke with Steve Oliver today 9/21/12 after visiting whith him I feel very glad that we got the chance to talk! He was very sincere and did realy care!! After we wher Oliver today 9/21/12 after visiting whith him I feel very glad that we got the chance to talk! He was very sincere and did realy care!! After we where done I left with a whole different attitude with this dealer! Just wished we could have talked about 4 weeks ago. Thanks Steve More

Went to look at cars for my family and Thomas assisted us. Very Friendly and great customer service. He help us pick a Ford Escape 2012 and was completed within a few hours. Very good young man (like a us. Very Friendly and great customer service. He help us pick a Ford Escape 2012 and was completed within a few hours. Very good young man (like a son) and we would recommend him to our friends and family. Thank you Thomas. More