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Baxter Ford Papillion

Omaha, NE

3.5
126 Reviews
In Omaha, we know that you have a lot going on in your life, and often you need some assistance in finding the right new or used Ford vehicle. If you're already the proud driver of a crossover, SUV or truck, let us help you keep it in the best shape possible with our team of service professionals. With years of training, our technicians are prepared to tackle any issues that arise.
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14810 Crest Road

Omaha, NE

68138

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Showing 126 reviews

February 01, 2015

Amazing Experience! I went into Performance Ford this afternoon in Omaha, Nebraska. Sean Thies and the rest of the team there got me into the car that I wanted quickly an More

by Seth Morris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Thies
December 01, 2014

Incredible experience! My experience buying a truck from Todd Smith at Performance Ford was not only easy, but enjoyable. I got the exact truck I wanted for an incredible pr More

by Brian Hrbek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Smith
November 18, 2014

A wonderful experience From the moment I walked into the dealership, I felt welcome. Kate, Tristan, Justin, Brad, Courtney, Dave, and Jay made me feel like a part of the te More

by margieczerwinski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate
Nov 18, 2014 -

Baxter Ford Papillion responded

We're happy to hear that you had a great experience working with our team here at Performance Ford. Enjoy your new car and let us know if there's anything we can do to help. We will be here for you. Thank you--Biff Madsen, General Manager.

July 15, 2014

AWESOME TO WORK WITH!! Although I did not end up purchasing a Ford, I wanted to comment on my experience. I went in to test drive an Explorer with my 2 children last month. More

by klb27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey
Jul 17, 2014 -

Baxter Ford Papillion responded

Thank you for taking the time to share your recent experience with us at Performance Ford. Joey has been a great addition to our team and I am happy to hear that he was able to accommodate you while you visited our dealership. I am sorry that we were unable to earn your business, but it was a pleasure working with you. Please let us know if and when you are ready to look again. We'd love the opportunity to try again! Thanks--Biff Madsen, General Manager.

Jul 17, 2014 -

Baxter Ford Papillion responded

Thank you for taking the time to share your recent experience with us at Performance Ford. Joey has been a great addition to our team and I am happy to hear that he was able to accommodate you while you visited our dealership. I am sorry that we were unable to earn your business, but it was a pleasure working with you. Please let us know if and when you are ready to look again. We'd love the opportunity to try again! Thanks--Biff Madsen, General Manager.

July 10, 2014

2014 Edge purchase Jan, Justin, Dave and everyone involved were just AWESOME. This is the best dealership I have ever been to! I have purchased in the past and have sent More

by snightser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan, Justin, Dave
Jul 17, 2014 -

Baxter Ford Papillion responded

Thank you for sharing your satisfaction of working with our team at Performance Ford. Our employees work hard everyday to make sure their customers have all of their questions answered, that they're comfortable and that they get the best deal on their new Ford. I'm happy that your family is enjoying your new car. We look forward to working with you again when the time is right. Thank you--Biff Madsen, General Manager.

June 25, 2014

Justin Walls and Performance treat customers like royalty! I have been purchasing trucks, SUV and cars from Justin for years and I would recommend Performance and Justin to everyone I know. Thanks for the grea More

by Kirkschuster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Walls
Jun 26, 2014 -

Baxter Ford Papillion responded

Thank you for taking some time to share your experience with us at Performance Ford. Justin has been with our team for years and always takes the time to genuinely listen to his customer's wants and needs to make sure he helps find them the right fit for their budget and lifestyle. Thank you for your business--Biff Madsen, General Manager.

March 20, 2014

Jason Garrett, My wife Shawnta and I want to THANK YOU Jason Garrett, My wife Shawnta and I want to THANK YOU for taking care of us! Her Grand Cherokee is the best! I appreciate how up-front and perso More

by jchavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Garrett and Jon Nunenkamp
Mar 24, 2014 -

Baxter Ford Papillion responded

Thank you for sharing your satisfaction with us, and others, at Performance Ford. Working with you was our pleasure and I am very pleased to hear that Jason and Jon were able to take such great care of you and your Benz. I hope everything is running better for you so you can enjoy some spring drives, if the weather ever warms up! Thank you for your business and kind words--Biff Madsen, General Manager.

July 18, 2013

Had some issues with my wife's car that kept popping up. After a couple of trips to the service department, and working with the Service Manager Paul and the GM Jerry, we were able to get our issues tak More

by fordhunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, Harvey, Andy, Jerry
Jul 19, 2013 -

Baxter Ford Papillion responded

On behalf of Performance Ford, I would like to express my sincerest apologies regarding your recent experience with our service department. Sometimes it can be difficult to recreate a sound without driving it as frequently as your family does. I am sorry for any misinterpretation or misunderstandings that may have been exchanged verbally with your wife. We certainly do not condone that sort of behavior or treatment. I do appreciate you bringing this matter to our attention and, if you are willing, I would like the opportunity to speak with you in further detail to see about finding a solution that is to your satisfaction. What is the best way in to contact you to see about finding a solution that is to your satisfaction? If you would prefer to contact us, you may reach me at yoru earliest convenience at 402-896-6000. I look forward to hearing from you. Sincerely—Jerry Snyder, General Manager

March 28, 2013

Kate Czerwinski put in a lot of time and effort to work with me and I am very happy with my new Fusion and all of its features and capabilities. I really appreciate someone who not only makes a good sale More

by scottmahogany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate Czerwinski
Mar 29, 2013 -

Baxter Ford Papillion responded

Scott, I would like to personally thank you for spending a few minutes to share your recent experience with Performance Ford with others. Kate is a staple member to our team and I am happy to hear that she was able to answer your questions and find solutions that were to your satisfaction. I hope you enjoy your new Ford Fusion as it is an excellent vehicle. We look forward to working with you some more in the future for any sales or service needs you may have. Thank you—Jerry Snyder, General Manager

March 22, 2013

Follow up from the general management was great, I was truly not expecting that level of attention. After a bad experience trying to purchase a car at this dealership and eventually walking away, I receiv More

by mtcr007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Apr 05, 2013 -

Baxter Ford Papillion responded

I appreciate you taking some time to speak with me Saturday and I assure you that is not how we like to conduct business. I would like to express my sincerest apologies for any misunderstandings that came up while in our dealership. We never intended to mislead, deceive or offend you in any way. I would greatly appreciate the opportunity to regain your trust in our dealership and see about finding a solution that is to your satisfaction. Please don’t hesitate to contact me at 402-896-6000 at any time. I hope to hear from you. Sincerely—Jerry Snyder, General Manager.