Battleground Kia

I was traveling to Greensboro Wednesday night and I started losing acceleration. At that time my engine light started flashing. I pulled over because my car would not exceed 60 miles on I-40. I had to started losing acceleration. At that time my engine light started flashing. I pulled over because my car would not exceed 60 miles on I-40. I had to wait for a tow truck because my car was sputtering. My car was taken to Kia Battleground and I shared what was wrong with my car. The following day I came to ask if I could have a rental because I was coming from out of town Chelsea explained that she had to wait to hear back from Kia regarding my Warranty for the rod bearing in the engine as she could not give me a rental until everything was cleared with the Warranty. One hour later, she calls and saying that my check engine light was not on and there was nothing they could do about my car and that I needed to pick up my car. I came the next day to picked up my car. An 45-1 hour later, the check engine light came on outside of Raleigh. I was losing acceleration and I was stuck on the side of the road and had to have my car towed to the Kia dealership in Durham. The customer service at Kia Battleground was not great. If my car was towed due to the engine light flashing, I feel the mechanics should have driven my car around to determine if the engine light would come back on. Kia of Battleground was not helpful to someone traveling from out of town with no means of transportation. More

Awesome job by the service team! I was in and out in a reasonable amount of time, and my appointment was made last minute. The customer service was excellent from start to finish. To I was in and out in a reasonable amount of time, and my appointment was made last minute. The customer service was excellent from start to finish. To top it all off, they were handing out flowers to all the ladies who came in because it was Mother’s Day weekend. Such a thoughtful touch! More

Always courteous and work completed in a reasonable amount of time after arriving great dealership amount of time after arriving great dealership More

I thought the tire are automatically rotated but it was explained that they’re looked at and then it’s decided. explained that they’re looked at and then it’s decided. More

Tony was very professional and courteous. He clearly explained the anti-theft recall and discussed other services without pressuring me to have them performed today. My car was ready well wit He clearly explained the anti-theft recall and discussed other services without pressuring me to have them performed today. My car was ready well within the promised time. The carpets in my car were vacuumed. More

Donald Rush is an excellent service advisor and extremely helpful and knowledgeable. Great to deal with extremely helpful and knowledgeable. Great to deal with More

Awesome job by the service team. I was in and out in a reasonable time. I was in and out in a reasonable time. More

I always have great experiences with Battleground Kia. I trust them to take care of my vehicle. The customer service is always great! I trust them to take care of my vehicle. The customer service is always great! More

My experience from the time that we arrived on lot til the time we drove off with a brand new car was absolutely the best. My salesman was young and polite and knew his stuff when it came to the K4. Would the time we drove off with a brand new car was absolutely the best. My salesman was young and polite and knew his stuff when it came to the K4. Would highly recommend!! More

Tony was helpful and professional. Good Communication and explanation with options. The waiting room needs some improvement with an area to sit away from the loud TV. Better refreshm Good Communication and explanation with options. The waiting room needs some improvement with an area to sit away from the loud TV. Better refreshments would be nice. More