Battlefield Ford Culpeper

Always great service I have been coming to Battlefield Ford since 2016. I have had great service when purchasing a car then and now. I will keep coming back as long as I c I have been coming to Battlefield Ford since 2016. I have had great service when purchasing a car then and now. I will keep coming back as long as I can. More

As soon as I walked in the door I felt welcomed and comfortable. Dylane Good was so kind . I will be referring Battlefield and dropping Dylanes name! comfortable. Dylane Good was so kind . I will be referring Battlefield and dropping Dylanes name! More

I want to take a moment to say thank you to everyone to at this fine dealership. Steven and Greg, especially. I know it looked odd and probably a waste of time for a 20 year old to come in asking to buy a at this fine dealership. Steven and Greg, especially. I know it looked odd and probably a waste of time for a 20 year old to come in asking to buy a Mustang. Most dealerships might not have taken me seriously without a parent accompanying me. But that was not the case here. They really did honor my wishes and do their best to get me the best service possible. I walked out the door with my new Mustang happy with both the purchase itself and my choice to buy from this fine establishment. I look forward to future interactions with the people who work here during future service appointments and so forth. More

Road Trip Ready Getting ready to take a road trip. So I wanted to get the car checked out before I left. Logan took the time to listen to my concerns and had the tech Getting ready to take a road trip. So I wanted to get the car checked out before I left. Logan took the time to listen to my concerns and had the techs check out the vehicle so I would be comfortable with it on my trip. We then discussed what service I might need when I get back. Nice to have a plan. Work was done in timely manner and Logan was extremely helpful and quite friendly. Nice working with him. More

Good service change In the past, there have been issues with the service department. This time was a very pleasant experience. Hoping keep on improving in this manner. In the past, there have been issues with the service department. This time was a very pleasant experience. Hoping keep on improving in this manner. More

Customer Orientation Logan, Clayton and others were 5 stars in terms of my customer experience. Very satisfied with the appointment. Another excellent job by the Battlefie Logan, Clayton and others were 5 stars in terms of my customer experience. Very satisfied with the appointment. Another excellent job by the Battlefield Ford Culpeper Service Department! More

Consistently excellent service I just had Battlefield Ford perform the 20,000 mile service and state inspection on my 2018 Ford Escape -- elapsed time 1 hour and great waiting room. I just had Battlefield Ford perform the 20,000 mile service and state inspection on my 2018 Ford Escape -- elapsed time 1 hour and great waiting room. More

oil change works Always courteous polite staff. I was met when I drove up with service rept. I booked a 10 AM appt. online, but I thought it took longer wait time than Always courteous polite staff. I was met when I drove up with service rept. I booked a 10 AM appt. online, but I thought it took longer wait time than I expected. They were busy. Check out time 11:42 AM More

Very Dishonest Delaership! I called Battlefield inquiring about a new truck i seen online i was connected to one of the sales managers , i ask him what would be his best deal, a I called Battlefield inquiring about a new truck i seen online i was connected to one of the sales managers , i ask him what would be his best deal, and he said if you come and drive it , we would work on a better deal, i told him i lived 6 hrs away , this was on a Saturday he said he was open on Sunday so i told him i would drive down, he told me to see Josh on that day because he wouldn't be there and Josh was the manager on that Sunday, so anyway, Me my wife and my 5 year old son made the trip there, when we pulled up Cheryl walked up to us and asked if she could help up I told her we needed to see Josh she said ok and proceeded in the building then a few minutes later drove the truck around to where we were parked, she said Josh was busy, so we test drove it and after getting back Josh still did not come out , i didn't notice any other customers there at all, so she sat us at her desk and and the price went higher than the advertised price online, after adding dealer fees destination fees and ,what ever other fees that had. so anyway we left and a couple weeks later she called me asking me to order a truck from her , i basically said i would order it local if i was going to do that because Josh wouldn't even come out after my family and i made a 12 hour round trip, So then she said in a rude manner ( well that truck is no longer in our arsenal ) i said ok then we hung up , a few days later i seen it on there website for a $1000 less , i called again and spoke to Chris Ballard he said it was still there, and that they must have backed out , so we came to a deal on the phone after confirming it with another manager near him , he asked him them said to me on the phone that we had a deal if i would finance it through Ford Credit , I agreed to it, we set the pick up date about 5 days later for 12-23-2019 because he said there was 2 recalls that needed to be finished b4 i took delivery , so i said i would pay a deposit with a credit card and he said there was no need for that he WOULD NOT sell it , that it would be there and the recalls would be compleat for me to take delivery of it, so i rented a hotel & a car 12-21-19 so my 5 year old and wife wouldn't be so tired doing all this in one day, on 12-22-2019 i went to enterprise to pick up the rental car that i had reserved as i was pulling in Cheryl called and said that the truck has been Sold and that they don't save them. UNBELIVEABLE!!! DO NOT TRUST THERE WORD! More

Great service team,All employees very helpful and explain everything real good about visit and what was completed for visit.The lounge area is very comfortable while waiting for vehicle to be serviced everything real good about visit and what was completed for visit.The lounge area is very comfortable while waiting for vehicle to be serviced More