Bates Ford

Mr. John,I just wanted to write you a quick note to Mr. John, I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new Mustang GT last week. I've al Mr. John, I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new Mustang GT last week. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. I know that many of your team like Nathan, literally went the extra mile to push the deal on through. Mr. John thank you so much for answering all of my questions honestly, and making that process not as painful as it otherwise could have been. I'm happy with the purchased, and going to really enjoy riding in it. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Bates Ford, and telling them to ask for Mr. John the Twin. Thanks again. More

The service department immediately diagnosed what the problem was on our Ford Flex and had a specialized part flown in overnight so we would not experience any downtime. That’s going above and beyond the problem was on our Ford Flex and had a specialized part flown in overnight so we would not experience any downtime. That’s going above and beyond the call of duty in our book! More

John and Joey were Great. Very professional salesmanship. Judy and I love our car we purchased. Thank you for working out all the details. We have never been treated so special at a car lot. Judy and I love our car we purchased. Thank you for working out all the details. We have never been treated so special at a car lot. More

I had some free time open up on Monday so I stopped by Bates to see if I could get an oil and filter changed. The service department got me in very fast and back on the road. Great service after the sel Bates to see if I could get an oil and filter changed. The service department got me in very fast and back on the road. Great service after the sell! More

My experience there was great, the salesman John James was very helpful, I’m very satisfied with my truck, thank you to the staff for all your service. was very helpful, I’m very satisfied with my truck, thank you to the staff for all your service. More

EASY TO DEAL WITH EVERYONE IS HELPFUL AND THE SERVICE MANAGER IS THE BEST. QUICK AND FRINDLEY SERVICE. CONVIENT LOCATION. IN FOR OIL CHANGE AND EVERYTHING WENT GREAT A EVERYONE IS HELPFUL AND THE SERVICE MANAGER IS THE BEST. QUICK AND FRINDLEY SERVICE. CONVIENT LOCATION. IN FOR OIL CHANGE AND EVERYTHING WENT GREAT AND HAD A SHORT WAIT. More

F250 Repair I had problems with my truck and took it to Bates. I talked with Paul in the service department and he was so helpful. He got my truck in the shop qui I had problems with my truck and took it to Bates. I talked with Paul in the service department and he was so helpful. He got my truck in the shop quickly. There were some issues getting the parts needed to the dealership but it was not Bates fault. They stayed in contact with me to keep me up to date on what was going on. This dealership is not about a bunch of flashy stuff they get the job done. From parts to the service department. All the people were very nice and I was treated like I was the only customer around. Great job to Paul and the crew. More

Took total advantage of me when my truck broke down I am Took total advantage of me when my truck broke down I am from out of town. Like 500 miles out of town. Fixed one thing and kept finding more expensi Took total advantage of me when my truck broke down I am from out of town. Like 500 miles out of town. Fixed one thing and kept finding more expensive damages. Go figure. Had to trade my truck in there and buy a new Was told they'd give me a military discount on the repair bill but when I went to pay they didn't take a dime off! Don't offer it if you won't honor it. Told me the price already includes the discount even though he gave me the numbers before I asked for the discount. Messed up the title transfer and registration paperwork ending up costing me hundreds of dollars at registration and wouldn't even attempt to make it right. Kept trying to talk their way out if it even hinting that it would be my fault that they put two names instead of just the requested one name on the title paperwork. They didn't even know you can't transfer a tag from a none weighted vehicle to a weighted one. Nobody cared about my complaint and it took days to even get a response. I left a 1 star review on Google as well and instead of reaching out to me via an email or a call they said I could call them if I wanted to. I'd rather walk home next time then buy anything there again. More

very pleasant and stress free Completely satisfied with service on explorer. A big Thank you to Ray Porter in how he handled my appointment. A true professional Thank you, and Completely satisfied with service on explorer. A big Thank you to Ray Porter in how he handled my appointment. A true professional Thank you, and I certainly glad I choose Bates Ford for service. More

Amazing service from the sales staff!!! Very professional, great customer service, excellent knowledge of the product!!!! I will definitely bring sending other customers to Bates Ford and Bill P professional, great customer service, excellent knowledge of the product!!!! I will definitely bring sending other customers to Bates Ford and Bill Parker More