Bates Ford

consistently great every time, even when short staffed like everywhere these days. thank you again! like everywhere these days. thank you again! More

Great experience at Bates Ford. The sales experience was great with no pressure. All the employees we interacted with were friendly and willing to assist. We love our new vehicle. great with no pressure. All the employees we interacted with were friendly and willing to assist. We love our new vehicle. More

I have been a customer of Bates Ford for many years. The service I have received over the years has always been excellent, weather it has been buying a new car or having my current car serviced. Will alway service I have received over the years has always been excellent, weather it has been buying a new car or having my current car serviced. Will always be a Bates Ford customer. More

I am A repeat customer. Sales pro John James was great to work with. The dealership was very clean and organized. Every employee I came into contact with acknowledged me in someway, and was very friendly. Sa work with. The dealership was very clean and organized. Every employee I came into contact with acknowledged me in someway, and was very friendly. Sales pro John James listened to what I needed for the deal, and made it happen for me. Mr Bates was actually there making one of his famous commercials, and it was very fun to watch. I had a very enjoyable experience at Tony Bates Ford. More

always extremely pleased with this dealership and the way they treat their customers. true hometown feel without feeling 'hustled' like car dealerships so often can they treat their customers. true hometown feel without feeling 'hustled' like car dealerships so often can More

Writing a review, both good and bad, is something that I rarely do. However, my most recent experience with the Bates Ford service department was less than pleasant. The individual I spoke with on the pho rarely do. However, my most recent experience with the Bates Ford service department was less than pleasant. The individual I spoke with on the phone provide bad / misinformation on warranty repair policies which caused me to make a decision that cost me $600 dollars out of my pocket when it should have been free. I only gave this review two stars because I was able to speak to dealership management and have my say as to what happened. However, at the end of the day they are unwilling to provide any relief in this matter and stated I should have done my research and been patient with the their overworked and stressed staff. I disagree with this position and believe they should have known their own policies and not expect the customer to "Google" them to find out. We have had good experiences here in the past, but for now I will be taking my business elsewhere where I feel appreciated and properly informed. More

Bates Ford is an excellent place to buy or service your ford vehicle. I haven't bought from anyone else in over 12 yrs and my husband has dealt with Tony (owner) personally his whole life. Just good folks ford vehicle. I haven't bought from anyone else in over 12 yrs and my husband has dealt with Tony (owner) personally his whole life. Just good folks with a wonderful, helpful and attentive service dept. The service manager Paul goes above and beyond to satisfy. I'll always buy from them! More

Great service from scheduling, to drop off and pick up! Everyone is so friendly! I highly recommend Bates for all your service needs! Thanks to the great staff! Everyone is so friendly! I highly recommend Bates for all your service needs! Thanks to the great staff! More

There customer service is the best they treat you like old friends and the service techs have always fixed the issue the first time without fail. old friends and the service techs have always fixed the issue the first time without fail. More

Alicia is awesome! Brought my 2015 Focus in with some transmission issues. Alicia took the time to listen to my concerns, and make sure my car was taken care of. Anoth Brought my 2015 Focus in with some transmission issues. Alicia took the time to listen to my concerns, and make sure my car was taken care of. Another Ford dealership wanted over $2500 to fix what turned out to be a less that $200 repair. Bates is the only place I'll take my vehicle from now on. I just moved to the area and Alicia and the rest of the service department has more than earned my trust. More