
Bates Ford
Lebanon, TN
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Communication was excellent, friendliness and working for me! They were all great! This is our 4th vehicle we have purchased from bates ford! Thank you bates ford! If you’re looking for not only a great car me! They were all great! This is our 4th vehicle we have purchased from bates ford! Thank you bates ford! If you’re looking for not only a great car but excellent sales service Bates is your place! More
Treated me like a criminal beci didn't want to give my name address email , I payed for a 12 dollar part and the employees surrounded me an would not let me like a criminal and demanded my information or name address email , I payed for a 12 dollar part and the employees surrounded me an would not let me like a criminal and demanded my information or get a refund ,, I felt intimidated and had to get a refund to leave , they told me I was stupid because I didn't want to give my information over a 12 dollar part,,, DO NOT BUT FROM BATES FORD THEY ARE CROOKS AND TYRANTS More
Just bought a new F150 from Rich Martinez and could not be more pleased. He made the transaction painless. He was very helpful and also the F&I was very helpful. I highly recommend this dealership to anyon be more pleased. He made the transaction painless. He was very helpful and also the F&I was very helpful. I highly recommend this dealership to anyone More
Recently bought a 23 bronco sport from Bates. Scott Smith helped make things smooth and easy. We got there around 3:30 and was out the door in a couple hours. We are loving the new ride! Scott Smith helped make things smooth and easy. We got there around 3:30 and was out the door in a couple hours. We are loving the new ride! More
My salesman, Wes, was great. He made the process smooth and easy. The finance guy (whose name I have forgotten) was very pleasant. He explained my options but I didn't feel press He made the process smooth and easy. The finance guy (whose name I have forgotten) was very pleasant. He explained my options but I didn't feel pressured at all. I would definitely purchase from Bates again. More
Service department is lacking. Took in a vehicle for a noise in the front axel. They replaced the top end of engine. Obviously did not fix the issue. They have had the vehicle for Took in a vehicle for a noise in the front axel. They replaced the top end of engine. Obviously did not fix the issue. They have had the vehicle for over a month. I’m paying for a rental car. No updates from dealership. More