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Bates Ford
Lebanon, TN
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My salesman, Wes, was great. He made the process smooth and easy. The finance guy (whose name I have forgotten) was very pleasant. He explained my options but I didn't feel press He made the process smooth and easy. The finance guy (whose name I have forgotten) was very pleasant. He explained my options but I didn't feel pressured at all. I would definitely purchase from Bates again. More
Service department is lacking. Took in a vehicle for a noise in the front axel. They replaced the top end of engine. Obviously did not fix the issue. They have had the vehicle for Took in a vehicle for a noise in the front axel. They replaced the top end of engine. Obviously did not fix the issue. They have had the vehicle for over a month. I’m paying for a rental car. No updates from dealership. More
I drove from another county with a big Ford dealership to buy from Ronnie Kelly and Bates Ford. This is my second vehicle from them. They do what they say they will do…no small thing now a days. I waited nin buy from Ronnie Kelly and Bates Ford. This is my second vehicle from them. They do what they say they will do…no small thing now a days. I waited nine months for my Maverick and couldn’t be happier. Thanks Ronnie and Bates Ford. Simply the best dealer I have dealt with anywhere. More
I want to give kudos to your mechanic Troy Watts. He was so helpful and nice the two times I was there servicing my Explorer. I usually hate going to a Ford dealership to get my vehicles serviced bec He was so helpful and nice the two times I was there servicing my Explorer. I usually hate going to a Ford dealership to get my vehicles serviced because of the customer service I usually receive (always grumpy and hate their jobs at the other Ford service departments), but I will start coming to Bates Ford for all my service needs because of Troy. I also want to give a kudos to Tyler in parts. He was super helpful and got what I needed. More