Bates Ford

The worst dealership experience we have ever had, every aspect from the misinformation of what was included in vehicle, shaming us about not getting the extended warrantee, seller not making enough commiss aspect from the misinformation of what was included in vehicle, shaming us about not getting the extended warrantee, seller not making enough commission, vehicle itself needed mechanical work not completed by the dealership prior to the purchase. Sean Lehutsky (our salesman) rudely augured with us about All-weather floor mats that were not in the vehicle but clearly listed under the dealerships notes of included items, Luckly I had printed out the full description to prove the oversight. After we left the dealership, my recently purchased vehicle was immediately serviced at my local Dodge dealership which took a week to correct problems. NIGHTMARE from the moment we walked in the BATES FORD dealership until we left. More

Paul Tubbs, the General Manager is a true jerk. He talked to me like a dog. Rude as xxxx. I will never be back. Look into recent events with Bates Ford and you’ll see why people don’t like them. He talked to me like a dog. Rude as xxxx. I will never be back. Look into recent events with Bates Ford and you’ll see why people don’t like them. Side note: Joey Campbell was a great guy. But Paul Tubbs is the worst GM ever. More

Steve Kress, Mike and Nathan made this process very easy and seamless. Best dealership experience ever! Buying a car was the last thing we expected to do at this time and we were apprehensive going in. Ever and seamless. Best dealership experience ever! Buying a car was the last thing we expected to do at this time and we were apprehensive going in. Everyone involved helped make our decision much easier. Would highly recommend Bates Ford to anyone. More

Communication was excellent, friendliness and working for me! They were all great! This is our 4th vehicle we have purchased from bates ford! Thank you bates ford! If you’re looking for not only a great car me! They were all great! This is our 4th vehicle we have purchased from bates ford! Thank you bates ford! If you’re looking for not only a great car but excellent sales service Bates is your place! More

Treated me like a criminal beci didn't want to give my name address email , I payed for a 12 dollar part and the employees surrounded me an would not let me like a criminal and demanded my information or name address email , I payed for a 12 dollar part and the employees surrounded me an would not let me like a criminal and demanded my information or get a refund ,, I felt intimidated and had to get a refund to leave , they told me I was stupid because I didn't want to give my information over a 12 dollar part,,, DO NOT BUT FROM BATES FORD THEY ARE CROOKS AND TYRANTS More

Just bought a new F150 from Rich Martinez and could not be more pleased. He made the transaction painless. He was very helpful and also the F&I was very helpful. I highly recommend this dealership to anyon be more pleased. He made the transaction painless. He was very helpful and also the F&I was very helpful. I highly recommend this dealership to anyone More

Recently bought a 23 bronco sport from Bates. Scott Smith helped make things smooth and easy. We got there around 3:30 and was out the door in a couple hours. We are loving the new ride! Scott Smith helped make things smooth and easy. We got there around 3:30 and was out the door in a couple hours. We are loving the new ride! More

My salesman, Wes, was great. He made the process smooth and easy. The finance guy (whose name I have forgotten) was very pleasant. He explained my options but I didn't feel press He made the process smooth and easy. The finance guy (whose name I have forgotten) was very pleasant. He explained my options but I didn't feel pressured at all. I would definitely purchase from Bates again. More

Service department is lacking. Took in a vehicle for a noise in the front axel. They replaced the top end of engine. Obviously did not fix the issue. They have had the vehicle for Took in a vehicle for a noise in the front axel. They replaced the top end of engine. Obviously did not fix the issue. They have had the vehicle for over a month. I’m paying for a rental car. No updates from dealership. More