Bates Ford

My salesman, Wes, was great. He made the process smooth and easy. The finance guy (whose name I have forgotten) was very pleasant. He explained my options but I didn't feel press He made the process smooth and easy. The finance guy (whose name I have forgotten) was very pleasant. He explained my options but I didn't feel pressured at all. I would definitely purchase from Bates again. More

Service department is lacking. Took in a vehicle for a noise in the front axel. They replaced the top end of engine. Obviously did not fix the issue. They have had the vehicle for Took in a vehicle for a noise in the front axel. They replaced the top end of engine. Obviously did not fix the issue. They have had the vehicle for over a month. I’m paying for a rental car. No updates from dealership. More

The employees are very polite and eager to help in any way they can for you. way they can for you. More

Knowledgeable and friendly sales staff and finance staff. Great Experience. Will give excellent recommendations for friends Great Experience. Will give excellent recommendations for friends More

Great place and great people and great service treated us like family.very highly recommended like family.very highly recommended More

I drove from another county with a big Ford dealership to buy from Ronnie Kelly and Bates Ford. This is my second vehicle from them. They do what they say they will do…no small thing now a days. I waited nin buy from Ronnie Kelly and Bates Ford. This is my second vehicle from them. They do what they say they will do…no small thing now a days. I waited nine months for my Maverick and couldn’t be happier. Thanks Ronnie and Bates Ford. Simply the best dealer I have dealt with anywhere. More

Staff is very helpful. Don’t have to wait long. Must be there early though. Don’t have to wait long. Must be there early though. More

Great to do business with low pressure good job, good price on the vehicle as I said, easy to deal with it was a pleasure price on the vehicle as I said, easy to deal with it was a pleasure More

I want to give kudos to your mechanic Troy Watts. He was so helpful and nice the two times I was there servicing my Explorer. I usually hate going to a Ford dealership to get my vehicles serviced bec He was so helpful and nice the two times I was there servicing my Explorer. I usually hate going to a Ford dealership to get my vehicles serviced because of the customer service I usually receive (always grumpy and hate their jobs at the other Ford service departments), but I will start coming to Bates Ford for all my service needs because of Troy. I also want to give a kudos to Tyler in parts. He was super helpful and got what I needed. More