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Bates Ford
Lebanon, TN
154 Reviews
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Showing 154 reviews
July 06, 2017
Enjoyable & personable! Great car buying experience! I HAD to have another car, mine was a 2003 Explorer with many miles. I had been referred to Mike Mohr by a lady who had just bought a car from him. Sh I HAD to have another car, mine was a 2003 Explorer with many miles. I had been referred to Mike Mohr by a lady who had just bought a car from him. She was EXTREMELY pleased with the deal he Made for her & his personal kindness. My husband & I went to see him today & I saw the USED car Of my dreams! We ask him to cut through the chase & let us know bottom line, what can u take for That car, & can u work out pymts for our budget? Business is business and u can't GIVE away inventory. That one didn't work out. However, it's as if Mike could see my heart & knew it was set on that MKX. They had one more on the lot equal to " my dream car" , only without the full moon roof. He presented it to me, worked out an awesome deal VERY workable for our budget and I came home EVERY BIT as happy! Thanks to Mike, & the team at Bates Ford I came home with "my dream car" . Steve Kress is a super kind a guy too! Absolutely a " treat u like family " kinda business! More
by Carol got her dream car
Employees Worked With
Mike Mohr
May 30, 2017
Great Car Buying Experience I bought a used 2011 Tahoe from Mike Mohr. He was fantastic to work with during the process. I have not bought from a dealer in a long time and he mad I bought a used 2011 Tahoe from Mike Mohr. He was fantastic to work with during the process. I have not bought from a dealer in a long time and he made it a real pleasure. This guy is honest, attentive, and knowledgeable. Go see him at Bates Ford in Lebanon if you are in the market to buy a new or used car. Even my kids loved him. It was so nice to meet such nice people in the car business. More
by ilikecars
Employees Worked With
Mike Mohr
April 19, 2017
Great Experience This was our second car purchase from Bates Ford. I was recently involved in a wreck that totaled my car and I was still emotional from that experie This was our second car purchase from Bates Ford. I was recently involved in a wreck that totaled my car and I was still emotional from that experience. A friend of my husband`s referred us to Mike Mohr @ Bates. Mike was so understanding, took lots of time with us, and went above & beyond. He made sure our questions were answered and ensured the entire process was quick & easy. All the staff was very friendly, which added to our great experience. A few days after our purchase, Mike called to see if everything was going well with us. Now that`s customer service! My husband & I highly recommend Mike Mohr @ Bates Ford. More
by David&SusieClay
Employees Worked With
Mike Mohr & Finance manager
August 13, 2016
Great Experience Mike Mohr did a wonderful job. Fast, thorough, honest, helpful. Great experience. Highly recommend this dealership, salesperson and finance mgr. Fun p Mike Mohr did a wonderful job. Fast, thorough, honest, helpful. Great experience. Highly recommend this dealership, salesperson and finance mgr. Fun people to deal with More
by grandpa1956
Employees Worked With
Finance manager from Wi
September 02, 2015
Great service Great customer service. Showed me my problem. Gave me a price. Did not treat me like a dumb girl. They have a happy new customer Great customer service. Showed me my problem. Gave me a price. Did not treat me like a dumb girl. They have a happy new customer More
by Happy camper
Employees Worked With
Johnny Secrest, Scott Satterfield. , Mr Tubb
March 18, 2015
Highly recommend!!!!!! Walked out of 3 previous dealers in my search of a 2015 mustang. I had done my research, knew the value of my trade in, and a fair price that would g Walked out of 3 previous dealers in my search of a 2015 mustang. I had done my research, knew the value of my trade in, and a fair price that would give me a great deal and still allow the dealership to turn a profit. Had received truly insulting offers on my trade in, on the interest rates they tried to stick me with and the price of the mustang. Saw the internet price on a 4 cylinder with ecoboost, figured it was too good to be true but checked it out anyway. I'm so glad I did. Mike stayed an hour and a half after closing to give me a very fair price on my trade in, an unbelievable deal on my new mustang. Got a great interest rate as well. Could not be happier, only regret is that I walked in with a rude attitude, expecting the same treatment as I had from other dealers and poor Mike had to deal with me until I softened up :) Thanks Mike! I love my new mustang; could not be any happier with the service and have been recommending you to everyone who knows I bought a new car! More
by racarlso
Employees Worked With
Mike Mohr
February 03, 2015
will NOT stand behind their word or product Purchased a pre-owned truck 12/2014, the salesman stated, "it checked out good, real good, we traded for it from an older gentleman" . After the purc Purchased a pre-owned truck 12/2014, the salesman stated, "it checked out good, real good, we traded for it from an older gentleman" . After the purchase as I was about to leave the salesman stated "I thought we traded for that from an older gentleman, but it was from a woman that works here." Within 370 miles the truck had quit and check engine light came on. Phoning the salesman he told me immediately how to turn the light off, but to bring the truck back to be checked, I did so and the service department refused to look at it. My salesman wasn't working that day. I phoned back when my salesman was working and was again told to bring it back to be checked out. I did so and again the service department refused to look at it. The salesman proceeded to speak with his sales manager who had to go make the service writer log the truck in to be checked out. After about approx 1-1.5 hours the service writer came to me and stated "we don't have the right equipment to check your truck out", and asked if I could bring the truck back another day. I decided to just leave the truck. So how could the truck "checked out really good" to quote the salesman, if the dealership didn't have the equipment to check it out? I left the truck at the dealership for four days. When I picked it up I was told "we couldn't find anything wrong with it, drive it and bring it back if you have anymore trouble". So a few more miles, the check engine light was right back on and it stalled and quit again. For the third time I took the truck back, left it again. It has been there for almost two weeks, has been checked out by another dealership of their choosing twice, that has the proper equipment to do so, who reported there is "something internal wrong with it, it is missing when we race the RPMs, so there is definitely something wrong with it" as reported to me by the sales manager. I have spoken with the sales manager Mr. Pruitt on several occasions, and on the first interaction with him he stated "we don't check them out" "All we do is drive them about half a mile down the road, make sure the air conditioner works, that the transmission isn't slipping, but we don't hook them up and check them out". I quoted the salesman that had sold me the truck, "it checked out real good", and Mr. Pruitt stated, "no we don't check them out". As of this date the truck is still at the dealership where they refuse to fix the truck, refuse to take it back, and only admit they do not check them out when trading, despite what they tell a customer, and state "I certainly understand, I would feel the same way". Yet still offer no compensation other than "we'll trade with you". I have phoned and asked for the owner Tony Bates, and have been told, and I quote, "he isn't here, he wasn't here yesterday and he NEVER calls anyone back". So as a very disappointed customer I have discovered first hand that the commercial for Bates Ford in Lebanon that states "we trade for anything that don't eat" to not be true. They traded for then sold a truck from one of their own employees that did nothing but eat my money. More
by daniel
Employees Worked With
Wendell Puitt, Michael Kamm, Johnny-service writer
December 20, 2014
The search stopped at Bates Ford I looked for a new 2015 F250 King Ranch for six weeks. I searched Georgia, North Carolina and Virginia. I found some dealerships were indifferent, the I looked for a new 2015 F250 King Ranch for six weeks. I searched Georgia, North Carolina and Virginia. I found some dealerships were indifferent, the deal was unfair or they just couldn't find the truck I wanted...I was about to give up. The worst by the way was Johnson City Ford in Johnson City, TN (Not that the salesman Kevin lied...just so much of what he said was untrue!:) Bate had what I wanted...added to the truck what I wanted...gave me the trade-In value I wanted..and the rest is history! A new 2015 F250 King Ranch diesel maxxed out sits in my warm garage. Thank you Terry Elmore and your staff! What a great experience. I will return to your dealership for future purchases. The drive was worth it. Thank you again! Bill from Gatlinburg, TN More
by Bill from Gatlinburg
Employees Worked With
Terry Elmore
October 16, 2013
Looked at Bates Ford's website...found the exact truck I wanted called and Mike Mohr answerd and said yes they sill had the truck and the price that was on the website was the price.....drove over a truck I wanted called and Mike Mohr answerd and said yes they sill had the truck and the price that was on the website was the price.....drove over an hour to get there test drove it then waited til he finished up with anoter customer.... told him thats the truck I wanted ......he told me the price was going to be $500.00 more than on the website and what he quoted me over the phone.... I proceeded to tell him thats not good buisness practice,,,,Mr Mohr replied " I'm not going to pay you to buy my truck".....so I left and bought somewhere else!!!!!!!!!!!!!!!!!! More
by bill46
Employees Worked With
Mike Mohr
January 22, 2013
Very lack in knowledge and stop in for a free bag of popcorn...The XM radio does not work on my 2012 mustang they want 500.00 to make it operational, yea right never again will I return. Bates if you popcorn...The XM radio does not work on my 2012 mustang they want 500.00 to make it operational, yea right never again will I return. Bates if you see this, explain to the folks what happened. More
by larry130
Employees Worked With
Mike Mohar
