Basswood Chrysler Dodge Jeep Ram - Service Center

Had a hard time getting the service department to answer the phone. Didn't get to see the service manager. Had to deal with the cashier lady. But she was nice and very helpful. the phone. Didn't get to see the service manager. Had to deal with the cashier lady. But she was nice and very helpful. More

Good dealership. They strive to make sure you are satisfied with your experience with them. They strive to make sure you are satisfied with your experience with them. More

Was a good experience and was quicker than expected overall the atmosphere was good as well. overall the atmosphere was good as well. More

Service Department was 5 stars Service Manager Damien was top notch got me quick appointment and service done quickly. top notch got me quick appointment and service done quickly. More

I brought my jeep in to replace the ambient temp sensor. The person who mainly does the parts ordering was on vacation which meant no one else was able to order my mirror. I had to call the following Monday The person who mainly does the parts ordering was on vacation which meant no one else was able to order my mirror. I had to call the following Monday to get him to order the mirror for my jeep. I find it crazy that only one person has the capability to order parts. More

They went above and beyond to help me while getting my vehicle fixed. Dalton was a pleasure to work with and got me where I needed to be while I was out of town. vehicle fixed. Dalton was a pleasure to work with and got me where I needed to be while I was out of town. More

Service technician was not customer service oriented as I had to repeatedly call to get any information as to status of my repairs and had to repeat myself on each call. Mechanics did good job and did repair had to repeatedly call to get any information as to status of my repairs and had to repeat myself on each call. Mechanics did good job and did repair Jeep satisfactory. More

No problems waiting and waiting for no more than 10 minutes to set up a take my car and get it back to me in a bag 45 minutes minutes to set up a take my car and get it back to me in a bag 45 minutes More

Service needs better techs… they took way too long for an oil change by appointment. oil change by appointment. More

Very informative and pleased with the fast turn around on my vehicle being fixed . I would definitely go back my vehicle being fixed . I would definitely go back More