Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Basswood Chrysler Dodge Jeep Ram
Fort Payne, AL
73 Reviews
At Basswood Chrysler Dodge Jeep Ram, we're committed to providing drivers from all over Fort Payne and the nearby Gadsden, Chattanooga and Albertville, AL areas with the most enjoyable and convenient auto shopping and servicing experience possible. Customer service is our number one focus and we're dedicated to helping you find the vehicles or services you're looking for in the timely and friendly manner that we know best! Whether you're looking to get behind the wheel or a new Chrysler, Dodge, Jeep or Ram model or any of our used vehicles, or your current vehicle is in need of servicing or parts, we're here to help you find everything you're looking for in no time!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 73 reviews
June 14, 2023
First time I was there I was waiting in the mail lobby for at least 30 minutes, and no one came up to say hi or to ask if I needed any help. I had to walk into the office and ask them for help. for at least 30 minutes, and no one came up to say hi or to ask if I needed any help. I had to walk into the office and ask them for help. More
by Johnnyboii600
Verified CustomerEmployees Worked With
N/A
June 25, 2021
The worst experience I’ve ever had buying a car! My wife and I found a vehicle online that was located at Basswood Chrysler, Dodge, Jeep, Ram. We drove over an hour with our two young kids to go look at the and I found a vehicle online that was located at Basswood Chrysler, Dodge, Jeep, Ram. We drove over an hour with our two young kids to go look at the vehicle. Once we got to their lot, we test drove the vehicle, and sat down to talk about the vehicle. They tried multiple times to change the price of the vehicle from an “online price” to a “lot price” which was significantly higher than advertised. They tried many different sales tactics that any shady used car dealership would try. We talked to 4 different “salesmen” including one of the apparent managers, all of whom were confused by what the previous salesmen had said. They threw out multiple different numbers saying they were “saving us money”. After doing the math myself, that was emphatically false. We had our own financing ready with a very good interest rate. They explained that they could meet or beat any interest rate we had by using one of their lenders. They came back with an interest rate nearly double what we were already approved for through my credit union. We spent over 4 hours at their dealership, fighting two young children, only to be jerked around with an absolutely unethical and dishonest business. Do your homework before going in and do not trust what their staff tells you. I do not recommend this dealership. More
by Chad M
Employees Worked With
Adam Clements, Michael Curry, Conway Timmons, Haven Sipsy
September 20, 2017
Now BASSWOOD - false advertising and fraudulent practices My wife was assisting my 74 year old mother-in-law in purchasing a used vehicle from Basswood (2016 Toyota Corolla). She saw the advertised price for My wife was assisting my 74 year old mother-in-law in purchasing a used vehicle from Basswood (2016 Toyota Corolla). She saw the advertised price for the car on the internet, and called and spoke with a gentleman named Eddie. A deal was arranged where the car would be purchased at the full asking price, along with the necessary taxes, etc. As we live in Florida, and my wife's mother lives in Gadsden, they agreed to deliver the vehicle to her for that price. On the day before the purchase was to take place, Eddie called my wife and told her that they would need an additional $500, as his manager and the owner said they weren't making enough money off of the deal. When a price is advertised, a deal struck for that FULL PRICE, and arrangements are made for the purchase, I feel that it is fraudulent to then come back and demand more money. I am writing this because I feel the public needs to be aware of how this company tries to take advantage of females and the elderly. More
by redford
Employees Worked With
Eddie V
