Basney Honda - Service Center

They did a great job explaining the problem with my vehicle, what needed to be done and what the cost would!! The service man also pointed out that passenger side wheels had been damaged prior to my p vehicle, what needed to be done and what the cost would!! The service man also pointed out that passenger side wheels had been damaged prior to my purchasing the vehicle and someone had decided to put touch up paint on them!!! They paint come off after one car wash!! More

Because my vehicle was 1200 miles past Honda warranty mileage, I had to pay for repairs when the right steering tie rod failed. Prior to this I had complained several times to the service department abo mileage, I had to pay for repairs when the right steering tie rod failed. Prior to this I had complained several times to the service department about a clunking noise from the front end when driving over small bumps in the road. I was told when I left the vehicle my cost would be $320.00, however when I picked it up it was $479.00. The service manager did not offer Honda warranty assistance phone number, but I did request it. Vehicle does not have the clunking noise after replacement parts were installed, so I'm happy what that. No courtesy wash either. More

Fast and courteous service, very knowledgeable as well. The service department is very prompt to let me know when my vehicle is finished and they wash my car before I come to pick it up. The service department is very prompt to let me know when my vehicle is finished and they wash my car before I come to pick it up. More

The work done on my car is always done well. The shuttle is very helpful for me, as well. The employees I have worked with are kind and competent, especially Matt in service. The shuttle is very helpful for me, as well. The employees I have worked with are kind and competent, especially Matt in service. More

Friendly staff and very professional. I came in for a transmission oil change and they took care of it. Did not had to wait very long. I came in for a transmission oil change and they took care of it. Did not had to wait very long. More

Really nice people. Very polite. Took care of me and my cars needs. Problem was fixed and the car is as good as new now. Very polite. Took care of me and my cars needs. Problem was fixed and the car is as good as new now. More

Prompt. Matt very personable. Not pushy on services or add on parts. Car wash nice touch. Matt very personable. Not pushy on services or add on parts. Car wash nice touch. More

We thought there was a problem with our car, but it was fine. They figured out what was going on quickly and charged us nothing (since there was actually nothing wrong)(I am too embarrassed to say what th fine. They figured out what was going on quickly and charged us nothing (since there was actually nothing wrong)(I am too embarrassed to say what the actual issue was) More

All the employees were courteous and kind. The facility is clean and has a comfortable waiting room. However, it took 5 hours to get my car done. I was initially told 1.5 hours. The facility is clean and has a comfortable waiting room. However, it took 5 hours to get my car done. I was initially told 1.5 hours. More

I purchased my CRV new from another dealer, since delivery I've had it in this shop 2 time for a clunking noise from the front end not able to find. The right tie rod broke while my wife was driving delivery I've had it in this shop 2 time for a clunking noise from the front end not able to find. The right tie rod broke while my wife was driving and had it towed to Basney. I explained the vehicle was never in a crash and the clunking noise persisted. Because the vehicle has 37000 I had to pay with no Honda warranty available. The estimate I was told was $320.00, when I picked up the bill was $479.00. The service manager did not offer me the phone number of Honda customer assistance service, I had to ask for it to try to get reimbursed. The vehicle does not have the clunking noise now and it seems good. I'm surprised the vehicle was not given a courtesy wash. More