Basney Honda - Service Center

Was taken care of fast . Got a discount also for an oil change. Austin is pleasant and always knows my name and family. I can use the shuttle if it's busy also. . Got a discount also for an oil change. Austin is pleasant and always knows my name and family. I can use the shuttle if it's busy also. More

Absolutely awesome. Brad is the best!! Brad is the best service rep I have ever worked with! Austin is always ready to fill in or a set questions too! Doesn’t get any better! Brad is the best service rep I have ever worked with! Austin is always ready to fill in or a set questions too! Doesn’t get any better! More

Came in for an oil chain change and tire rotation Didn't have an appt, but was still able to get in. Can't remember the name of the young man that helped but he was courteous and thorough. Didn't have an appt, but was still able to get in. Can't remember the name of the young man that helped but he was courteous and thorough. More

Happy Customer! I needed an oil change, tire rotation & change differential fluid. I didn’t have an appointment, but they accommodated me, which was super nice of t I needed an oil change, tire rotation & change differential fluid. I didn’t have an appointment, but they accommodated me, which was super nice of them & they even washed my vehicle!! That is great service!!! More

105,000 MIle Service Everything was great except the price for new tires. Can not match Discount Tire. If they could match price with Discount Tire I would buy replaceme Everything was great except the price for new tires. Can not match Discount Tire. If they could match price with Discount Tire I would buy replacement tires from Basney Honda. More

Express Oil Service In the past 19 years I have not had any issues with this dealership. Everyone in my family has a Honda and we have purchased 4 Hondas in the past 19 In the past 19 years I have not had any issues with this dealership. Everyone in my family has a Honda and we have purchased 4 Hondas in the past 19 years and done all our service at this dealer/service center. More

What we Owe service Worked with Matt Mulstay in getting a “What we Owe” issue fixed after the sale. Matt got my vehicle and took care of the issue. He was very pleasant Worked with Matt Mulstay in getting a “What we Owe” issue fixed after the sale. Matt got my vehicle and took care of the issue. He was very pleasant and explained everything wonderfully. Will definitely go back again and highly recommended. Thanks Matt and Basney Honda More

It could be worse . . . A comfortable waiting room and staff who know how to make and take jokes. If I need to spend several hours waiting for service, this is a good place A comfortable waiting room and staff who know how to make and take jokes. If I need to spend several hours waiting for service, this is a good place to do it. And you know the result will be what what you wanted in the first place. Technicians found a nail in one tire and repaired it. Great detail attention! More

Efficient helpful service . My problems were resolved quickly and efficiently. The shuttle service was handy. My car was ready well within the estimated time. All the employees . My problems were resolved quickly and efficiently. The shuttle service was handy. My car was ready well within the estimated time. All the employees seemed cheerful and friendly. More

Incredibly unprofessional I made a 7:30 appointment on a Friday morning to get my key duplicated, expecting it would take an hour tops. I was there for two and a half hours to I made a 7:30 appointment on a Friday morning to get my key duplicated, expecting it would take an hour tops. I was there for two and a half hours to get the duplicated key. The service member explained to me at the end that the Honda online key database was down and was very slow. That’s frustrating, but understandable. What was unacceptable is that it seemed as though a handful of employees were working very hard, and the rest were generally standing around. There was a waiting room full of people (some who had been there even longer than me), and we were treated to hearing over the intercom multiple times that there were two employees with birthdays that day. Not trying to be a fun killer, I understand having a little fun, but it came off as a complete disregard for the extended wait of your customers. Overall it seemed as though there were plenty of staff members, but few were really working. Naming Brian in this review because he seemed to be one of the few working. More