Basney Honda - Service Center

Car trim/warranty Part of her trim was protruding from the bottom of the car. Car sounded like Window was open. I was not informed, but car had been in accident. Part of her trim was protruding from the bottom of the car. Car sounded like Window was open. I was not informed, but car had been in accident. More

Service Excellent service from the time I stepped in the door and when we picked it back up. We dealt with others dealerships but this beats them all. Excellent service from the time I stepped in the door and when we picked it back up. We dealt with others dealerships but this beats them all. More

B1 maintenence The gentleman that helped me was fantastic (austin). Not happy about Not being able to set an appointment. Who has time to sit and wait on your vehi The gentleman that helped me was fantastic (austin). Not happy about Not being able to set an appointment. Who has time to sit and wait on your vehicle, loaner cars/drop-off pick up shuttle should be offered if thats the case. We purchased honda over getting another toyota but I have to say the service department at Toyota is a step above. So much so that my wife says she will be switching back. I also purchased a maintenue program at time of purchase and was told it was my responsibility to tell someone that when they tried charging me for my service. Waited 1.5 hours fir an oil change/tire rotation. more Hassel than me going to drive and shine and paying $100 for the same 20min service without getting out of the vehicle. More

Great and efficient service I went in the evening before my scheduled appointment to drop off my car to be serviced, and my car was serviced, and they were also able to fix somet I went in the evening before my scheduled appointment to drop off my car to be serviced, and my car was serviced, and they were also able to fix something I hadn’t initially come in for. The staff was very polite, and I was thrilled they were able to fit me in a day early. More

Scheduling an appointment I love the new option to schedule an appointment ahead of time for an oil change; this way I don’t have to sit there and wait for over an hour. I love the new option to schedule an appointment ahead of time for an oil change; this way I don’t have to sit there and wait for over an hour. More

Great customer service Love the new changes in the waiting room! Brad didn’t try and add on extra unnecessary service. I was glad I could use a service coupon, very affordab Love the new changes in the waiting room! Brad didn’t try and add on extra unnecessary service. I was glad I could use a service coupon, very affordable service. More

Quick service, professional staff Had a great experience getting my vehicle serviced. Everyone was very knowledgeable and helpful. The service cost lest than estimated and it was also Had a great experience getting my vehicle serviced. Everyone was very knowledgeable and helpful. The service cost lest than estimated and it was also quicker than expected. I dealt with both Brad and Austin, but I mainly worked with Austin and he was amazing. Professional but funny. More

Oil Change I’ve never received anything less than excellent care by the service staff at Basney Honda. I will continue to bring my vehicle to Basney Honda as I’ve never received anything less than excellent care by the service staff at Basney Honda. I will continue to bring my vehicle to Basney Honda as long as I continue to receive excellent service and care. Excellent Customer service is becoming rare these days and I’m pleased Basney Honda still makes it a priority. I cannot say the same of their other competitors on Grape Rd. More

Great service! Fast service with no need for an appointment. Austin Aufie was friendly and professional. He explained recommendations for future service but didn't p Fast service with no need for an appointment. Austin Aufie was friendly and professional. He explained recommendations for future service but didn't pressure me into having them completed right then. Thanks for the free car wash. More

Stop bullxxxxing your customers If you don't have the parts or know when you will dont tell me 2 days then proceed to keep my car for a full week monday to monday. When I call and as If you don't have the parts or know when you will dont tell me 2 days then proceed to keep my car for a full week monday to monday. When I call and ask what's going on dont get upset that I'm asking what's going on because I need my car back. Then when you finally get the parts I get told my car will be done at 3pm. When I call I'm told the person. That was working on my car had decided to go home and it would likely be 7pm that it would be done now. This was the worst customer service I've ever had a shop. When I told your service manager matt I was unhappy and would never bring my car back he said that it wasn't his problem and hes sorry I feel that way. He didn't seem to care about customer satisfaction threw the entire process and would never give a straight answer on the timeline or if you guys had the parts. I'd fire him but that's just me.. More