Basney Honda - Service Center

Service visit Easy to schedule online. Kept me informed of additional findings.Greeted and explained all findings at pickup. The free car wash is always a nice touc Easy to schedule online. Kept me informed of additional findings.Greeted and explained all findings at pickup. The free car wash is always a nice touch More

Recall fix up on airbag. The service personnel took care of the problem in a timely manner just as they have done in the past. They check over your car or. van to keep it safe The service personnel took care of the problem in a timely manner just as they have done in the past. They check over your car or. van to keep it safe for you! More

Dead battery Frustrating that I had to get my car towed back to the dealership when the day before I had the car in there because the battery was dead. Since the b Frustrating that I had to get my car towed back to the dealership when the day before I had the car in there because the battery was dead. Since the battery supposedly passed Honda’s test they could or would not change out the battery at that time. So Honda had to pay the extra for towing, I was inconvenienced a second time and the dealer gets a less than great rating. I suggest a better test for the battery because this test was not accurate. As to Honda I am disappointed in this vehicle. First I have an issue with gas in the oil, CRV with 1.5L and turbo , then I report an issue with the display that causes it to randomly start flashing and now at less than a 1 1/2 year old the battery is bad. The first and third issue have been corrected but still waiting on the fix for the display. So how do you think I should rate the Honda dealer? Mediocre at best. More

Great service. Very courteous. I was met by Matt immediately after I came inside the door. He was very courteous, informative, and got me going quickly. This matches my experience I was met by Matt immediately after I came inside the door. He was very courteous, informative, and got me going quickly. This matches my experience with him before and I make sure to deal with him each time. More

The good and bad customer service reps. Austin was great, he referred to me by my name, explained that Brian would be my tech, however he would get me checked in etc. He also made sure I ne Austin was great, he referred to me by my name, explained that Brian would be my tech, however he would get me checked in etc. He also made sure I new when the shuttle would arrive etc. I am assuming Brian was the person I was dealing with via text message. He seemed ok. I did have to pick my car up and then drop it back off for a 2nd day as it is my primary vehicle and you did not have a loaner. I dropped my car off the 2nd before 8 am. At 2 when I did not receive an update, I sent a message and then was told I would be called when it was done. I got a text., When I did make it to your establishment to pay for and reclaim my car, Brian did not EVER refer to me by name. He pulled my keys, took me right to pay, never asked me if I had any questions, or even explained what was done to my car. (I looked everything up on line to see what was actually done via videos). I just felt like he wanted me to pay and get out. Never even said goodbye or anything. This was the WORST customer service I have ever had at your place. I will not have Brian assist me again. More

Service Great communication. Love the shuttle service. Always a good value for service have. an A/C issue that could not be resolved, but service guys got m Great communication. Love the shuttle service. Always a good value for service have. an A/C issue that could not be resolved, but service guys got me set for the time being. More

Airbag recall Everything went well!! Dropped it off and the shuttle took me home!! They picked me up the next morning when my car was done. Everyone was very kind a Everything went well!! Dropped it off and the shuttle took me home!! They picked me up the next morning when my car was done. Everyone was very kind and professional! More

Excellent Couldn’t ask for any better service. Everything was perfectly done along with car wash I’ll be back there for sure if I need anything else Couldn’t ask for any better service. Everything was perfectly done along with car wash I’ll be back there for sure if I need anything else More

Great experience! Helpful staff, very efficient! I was impressed by the volume of cars they serviced in a short amount of time. I was able to be in and out within an ho Helpful staff, very efficient! I was impressed by the volume of cars they serviced in a short amount of time. I was able to be in and out within an hour! More

Great service. Greater customer service. The customer service is outstanding. Everyone is always so nice and courteous. I would recommend this place for service any day. I Really appreciate The customer service is outstanding. Everyone is always so nice and courteous. I would recommend this place for service any day. I Really appreciate Basney! More