Basney Honda - Service Center

I should have confirmed! Promt and courteous service. At a previous service it was recommended a brake job be considered, so I asked to have them checked when I dropped off my Promt and courteous service. At a previous service it was recommended a brake job be considered, so I asked to have them checked when I dropped off my vehicle for another issue. This request was made at check in and during subsequent phone conversation. When informed the original issue had been resolved and the car was ready to be picked up I assumed the brakes had been looked at and were okay. I should have asked because they were not looked at and I will need to make another appointment to have this done. Overall I am very pleased with the service I have received! More

Service dept Friendly, helpful associates. Clean dealership - service area, bathrooms, waiting area. Multipoint inspection always explained in detail. Wait time on Friendly, helpful associates. Clean dealership - service area, bathrooms, waiting area. Multipoint inspection always explained in detail. Wait time on service work is usually close to what I’m told. More

Service visit Brad got me checked in, said it would not be a long wait. It wasn't. He explained what was done. I was on my way. Thanks! Brad got me checked in, said it would not be a long wait. It wasn't. He explained what was done. I was on my way. Thanks! More

Clear communication I appreciated the prompt and clear communication. Repair options were discussed and I was advised on which were most crucial to the continuing drivin I appreciated the prompt and clear communication. Repair options were discussed and I was advised on which were most crucial to the continuing driving performance of our 2007 CRV. FYI: Basney is the ONLY service provider that has worked on our car in its 12 years on the road! Won't let anyone else touch it. Thank you! More

"Professionalism" Brian was very helpful and professional. He made me feel welcome, answered my questions, and informed me what needed to be done to my vehicle, and ho Brian was very helpful and professional. He made me feel welcome, answered my questions, and informed me what needed to be done to my vehicle, and how long it would take. My vehicle was ready at the time he indicated and the checkout process was very easy as well. He was very professional. More

Be Prepared to Pay! They do good work but are very expensive. Brought my car in for a 60,000 mile checkup. That plus new brakes all around was just south of $1,000. I They do good work but are very expensive. Brought my car in for a 60,000 mile checkup. That plus new brakes all around was just south of $1,000. I paid but will think twice about additional service here. More

The Best Awesome service department Plus my Salesmen, Brandon took tine our of his day to catch up with me on how I liked my HRV I was not buying but when I Awesome service department Plus my Salesmen, Brandon took tine our of his day to catch up with me on how I liked my HRV I was not buying but when I do I will be a repeat customer for him and the Basney dealership VERY HAPPY CUSTOMER Thank you More

Pleasant experience I decided to try your dealership for service. In past I would get oil changes done at another dealership and they made to many errors. Your service I decided to try your dealership for service. In past I would get oil changes done at another dealership and they made to many errors. Your service rep assured me they would do it right. I had no appt and was serviced quickly. The rep had them inspect and gave me suggestions for upcoming service work. Overall I was pleased. More

Always Open It is never hard to get fit into an appointment. There are times when you may have to wait to get a repair done, but most times they have many open sl It is never hard to get fit into an appointment. There are times when you may have to wait to get a repair done, but most times they have many open slots. More

Great experience! Came in to have a LED headlight changed for the 2nd time. I was told when I called to make an appt that I would have to leave my car to have it done t Came in to have a LED headlight changed for the 2nd time. I was told when I called to make an appt that I would have to leave my car to have it done the next day. When I arrived to drop off my car they told me that they would get it done that night if I was willing to wait for it to be done. This was so nice and so much easier than me having to give up my car and make a 2nd trip! Thank you for getting me in. Great customer service! :) More