Basney Honda - Service Center

Excellent service Service was excellent, was complete in a very short time and Matt answered all of my questions. Much better service than I received from their competi Service was excellent, was complete in a very short time and Matt answered all of my questions. Much better service than I received from their competitor in Elkhart. More

Thank you Austin! Austin came through for me once again. He made sure he took care of me in a quick and timely manner. He is always polite and willing to explain ever Austin came through for me once again. He made sure he took care of me in a quick and timely manner. He is always polite and willing to explain everything to me. More

Light re-re placed Fixed light bulb for the 2nd time, why charged, if I am going to get oil changes here make them the same rate if you want me back, I would rather sit Fixed light bulb for the 2nd time, why charged, if I am going to get oil changes here make them the same rate if you want me back, I would rather sit in Honda dealership, which one? More

Excellent Went to the dealership for routine oil change. Later in day experienced mid-firing. Went back and diagnosed the problem for free. New plugs solved pr Went to the dealership for routine oil change. Later in day experienced mid-firing. Went back and diagnosed the problem for free. New plugs solved problems. More

Inaccurate Multi-Point Inspection I’m quite disappointed with my recent service at Basney Honda for multiple reasons. My husband tried calling FIVE times to make an appointment for I’m quite disappointed with my recent service at Basney Honda for multiple reasons. My husband tried calling FIVE times to make an appointment for routine maintenance to get no answer each time. Finally, he was frustrated enough and just drove the car over to find multiple service men “standing around”. Next, he brought the paperwork home to me and the multi-point inspection had interior/exterior “headlights (high and low beams)/taillights/brake lights/hazard warning lights/turn signals/external lamps” marked as checked and OK at this time. I clearly have a taillight on the back hatch out and this should not have been marked as such way. This should have been addressed and fixed as this is something that is under warranty. We pay additional in our monthly lease payment to have regular maintenance performed through Basney as my dad high recommended you after working with Basney for multiple years through Jefferson Auto before his passing. I will not be recommending Basney to anyone in the future. Pleas let me know how these issues will be addressed. More

Love Basney Honda and Chip is fantastic! From start to finish, Chip at Basney Honda was great to work with and truly took care of our needs. He made it simple and easy for us. He made sure th From start to finish, Chip at Basney Honda was great to work with and truly took care of our needs. He made it simple and easy for us. He made sure the work was done quickly but more important correctly the first time! More

Service Follow-up for 2010 Chevy Equinox LTZ Basney’s service department is always, timely, professional, eager to answer any questions the customers may have concerning your repairs, and most of Basney’s service department is always, timely, professional, eager to answer any questions the customers may have concerning your repairs, and most of all, friendly and courteous! The Shuttle service is very helpful getting customers home or taken to a desired location of their choice while your vehicle is being repaired. I recommend Basney Honda for all your sales or service needs. My vehicle is now serviced and ready for Winter! It’s nice to have a dealership you can trust! More

Service Brought my Honda Civic in for an oil change and a new battery. Always friendly and great facility. I thought the prices were very fair and work was d Brought my Honda Civic in for an oil change and a new battery. Always friendly and great facility. I thought the prices were very fair and work was done on time as promised. Will always have my car serviced at Basney. More

Poor Service I took my vehicle in for some recall updates. I also asked them to check the alignment as I had it done a couple weeks prior and it still seemed off. I took my vehicle in for some recall updates. I also asked them to check the alignment as I had it done a couple weeks prior and it still seemed off. The original technician never checked it, I called and spoke with the manager Allen who then had someone check it and discovered that is was still not in alignment. I paid for Basney Honda to do another alignment and then took it directly to a tire store for new tires which was maybe half a mile away. After dropping the vehicle off there I get a call and the alignment is still off and needs to be done yet again. I take the receipts back to the manager Allen who starts yelling about his machines could not be wrong and refuses to admit that the work was done poorly. I will never return to this location again. More

Transmission check Both the service advisor and technician sat down with me and explained what they found. Very friendly and did not push anything!! Unlike other dealers Both the service advisor and technician sat down with me and explained what they found. Very friendly and did not push anything!! Unlike other dealers... More