Basney Honda - Service Center

Stopped by without an appointment, service writer listened while I explained the problem. He consulted with some co- workers and informed me they could do the service. The wait time was very reasonab listened while I explained the problem. He consulted with some co- workers and informed me they could do the service. The wait time was very reasonable considering I arrived just before the lunch hour. The repairs were completed within the the time frame. More

Excellent customer service. Diagnosed the problem correctly and reassured me my car was safe to drive. Appreciate fitting me in so quickly without an appointment. correctly and reassured me my car was safe to drive. Appreciate fitting me in so quickly without an appointment. More

Totally Awesome service from Basney Honda I have gone to Basney Honda ever since I got my CRV several years ago. I have never had any problems whatsoever, Every staff member treats me like fam I have gone to Basney Honda ever since I got my CRV several years ago. I have never had any problems whatsoever, Every staff member treats me like family and goes above and beyond what I would expect. Cassandra was my service advisor this past week. I was really upset about 2 sensors going at once since I had just spend hundreds on my car and Basney Honda staff went above and beyond to help and were just the most caring people. More

Brad is phenomenal. I bring my car there because I feel like Brad always explains my options and is looking out for my best interest. Thank you for having such wonderful team members! I will continue to br like Brad always explains my options and is looking out for my best interest. Thank you for having such wonderful team members! I will continue to bring my car to Brad for all services. More

The service person and checkout people were very nice and helpful. I got my oil and air filter changed in about an hour without an appointment. helpful. I got my oil and air filter changed in about an hour without an appointment. More

professional and wonderful Basney Honda finished the service in a timely manner. The service was nicely done and Austin was really friendly and professional. However, it was a l Basney Honda finished the service in a timely manner. The service was nicely done and Austin was really friendly and professional. However, it was a little pricey, even with a coupon. More

Service Department has integrity issues I purchased the tire and wheel coverage package along with my daughter's car. When she hit a pothole and tried to use the extra coverage I purchased, I purchased the tire and wheel coverage package along with my daughter's car. When she hit a pothole and tried to use the extra coverage I purchased, Austin put the claim in as her hitting a curb and the claim was denied. I spoke with Austin, and he told me my daughter told him she hit a curb which was a lie. She repeatedly corrected him during their conversation that she had hit a pothole. He also stated the same lie to the service manager. Upon me calling the service manager myself, he reiterated the story Austin told him. After going back and forth for over a week, the service manager finally gave me the contact info for the wheel and tire coverage company, and I spoke with them directly. They informed me Austin had submitted the claim as curb damage, looked at the photos and stated "this is obviously not curb damage" and approved the claim. When I spoke with the service manager, he apologized and said he would speak with Austin, and Basney did finally get the wheel and tire replaced. This entire situation is nothing short of ridiculous, and what a hassle to use the extra coverage Basney was so willing to sell. It makes me wonder if this situation would have been handled the same way if I as a male had went in, instead of sending my daughter to deal with Austin. More

Way faster than their estimated time of service! Always a plus! Treated kindly. Helpful and awesome service crew. would recommend to anyone who owns a Honda plus! Treated kindly. Helpful and awesome service crew. would recommend to anyone who owns a Honda More

I have been here for service several times and been completely satisfied. Everyone has been professional and considerate.The work has been well done. Scheduling an appointment is easy to do online. completely satisfied. Everyone has been professional and considerate.The work has been well done. Scheduling an appointment is easy to do online. More

I took my vehicle to Basney for a Takata airbag recall. I was told that the tires also needed to be rotated. Knowing I had just installed new tires recently, I declined. When I took my vehicle home, I m I was told that the tires also needed to be rotated. Knowing I had just installed new tires recently, I declined. When I took my vehicle home, I measured the tires myself with a tread gauge. All 4 tires measured exactly the same tread depth. While Cassandra, the service order writer and the cashier were very courteous, I question the validity of the recommendation as it was for service work that wasnt needed. More