Basney Honda - Service Center

Service was fantastic- I took my van in for some routine maintenance and didn't have an appointment, but they were sensitive to my need to pick up kids from school and got me in and out in less than an hour maintenance and didn't have an appointment, but they were sensitive to my need to pick up kids from school and got me in and out in less than an hour! More

Austin Aufie Brad PankowGreat place to trust my Austin Aufie Brad Pankow Great place to trust my vehicles There should be better discount rates and incentives for long standing customers like my Austin Aufie Brad Pankow Great place to trust my vehicles There should be better discount rates and incentives for long standing customers like myself. Thank you More

New Key I have an 2004 Honda Accord that I purchased from Basney brand new. I needed a new key made because both of mine broke over the years. I received a ne I have an 2004 Honda Accord that I purchased from Basney brand new. I needed a new key made because both of mine broke over the years. I received a new key on April 22. I was told that the key worked but the driver's side lock did not. My old key fob did work but the key was lose, but all the function buttons still worked. When I received the key, I was told I was all sent and that everything worked except locking my driver's side. The next day, April 23, the key would not start the car and I had to use my old key. Also, none of the function buttons worked on my key fob. When I too it back in, I dealt with Austin who told me that the new key fob function buttons WOULD NOT work because the driver's side door was not working. I explained to him that my old fob had worked, so the new fob should as well. He told me it could not be programmed and that it would not work. I could only use the key to manually unlock the car and start it. I was not about to accept that response after paying $167 for a new key. So I asked to talk to a manager. The manager was very helpful and patient. I explained the situation and he took both my new and old key. He and another manager where able to quickly get it working as the old fob had worked. I greatly appreciated that. But if I wouldn't have asked for a manager, the problem would not have been resolved and I would have been left with a key fob that didn't work. When dealing with Austin, I felt like he was not listening to what I was saying and he was ready to get me out of there without trying to fix the problem. I do not appreciate that kind of service. I will always by Honda's because they are good cars. We are a Honda family as my mom just bought a new Passport in the fall. I hope the service for me in the future and her is better than I experienced today. I am grateful for the managers' help in this situation. More

Received exceptional service from Matt and his team on my civic. Matt was able to diagnose and solve an issue with my tire light being constantly on since the vehicle was new. Highly recommend the Basney ser civic. Matt was able to diagnose and solve an issue with my tire light being constantly on since the vehicle was new. Highly recommend the Basney service department. More

Can’t say enough wonderful things about how well I was treated! Helpful, nice, and expedient. Thank you!! Your team is simply the best, will always come back 😁 treated! Helpful, nice, and expedient. Thank you!! Your team is simply the best, will always come back 😁 More

Very friendly and helpful staff!! Matt and Austin made my first oil change so quick and easy. Would definitely recommend Honda to everyone. Thank you!! first oil change so quick and easy. Would definitely recommend Honda to everyone. Thank you!! More

Matt was fantastic. I was driving home and got a flat tire and was immediately helped out, Matt got me in and out with a new tire in about 2 hours! He was super friendly and reassuring the entire time. tire and was immediately helped out, Matt got me in and out with a new tire in about 2 hours! He was super friendly and reassuring the entire time. More

Excellent could not have been any better!Matt kept me updated the whole time, letting me know he cared about my time as things weren’t going as expected. updated the whole time, letting me know he cared about my time as things weren’t going as expected. More

Very efficient, timely. Considering the Coronavirus is messing up everything, it was GREAT to be able to have car serviced for maintenance with no issues. Check in was easy Considering the Coronavirus is messing up everything, it was GREAT to be able to have car serviced for maintenance with no issues. Check in was easy even with social distancing. Work was done in a timely manner. Checkout was SIMPLE, EFFICIENT. Everything was gone over regarding maintenance and if any issues etc.. I felt safe in waiting room as it seemed very clean as well as restrooms were clean. Masks were provided for customers also, really appreciated that touch😉 Felt just like a normal visit! Thought MATT MULSTAY was an awesome SERVICE ADVISOR and would like to deal with him again in the future. He even checked me out as girl was not around at checkout. More

Quick and easy recall work done on my old Honda. Excellent service.They couldn’t get all of my recall work done because of wrong parts, but I don’t think that was their fault. Excellent service.They couldn’t get all of my recall work done because of wrong parts, but I don’t think that was their fault. More