Basney Honda - Service Center

The service was fine and staff courteous. It was disappointing that in the midst of a pandemic not a single Basney employee wore a facemask. Several customers did however. Disconcerting. disappointing that in the midst of a pandemic not a single Basney employee wore a facemask. Several customers did however. Disconcerting. More

Very helpful and speedy when it came to an oil change! Explained everything to me and made sure I did not have any questions before leaving. Explained everything to me and made sure I did not have any questions before leaving. More

Nail in left. front tire The tire was repaired. Took a bit over an hour. Failed to reset 'low tire pressure' reading on dash. I tried but it didn't work, without going int The tire was repaired. Took a bit over an hour. Failed to reset 'low tire pressure' reading on dash. I tried but it didn't work, without going into a lot of time with trial/error, and the manual. Went back in, but everyone seemed in a rush, so I left. Main issue taken care of nicely though, and am happy about that. More

awesome service great job and good service, i was greeted promptly and with a smile and was taken good care of.Service was completed quickly and even was given a comp great job and good service, i was greeted promptly and with a smile and was taken good care of.Service was completed quickly and even was given a complimentary car wash More

I don't feel like I can trust the service team. When I asked if they had used synthetic oil for my oil change I was told, "Yes, full synthetic blend".... Really?! When my car needed a new alternator they asked if they had used synthetic oil for my oil change I was told, "Yes, full synthetic blend".... Really?! When my car needed a new alternator they were going to change $1,100 to replace the alternator and 2 1/2 year old battery.... What?! I'm done! Why would I continue to give my business to a company that doesn't appreciate it? More

I love that your team in service takes my complaints seriously and fix things right!! Always a pleasure to deal with professionals and your waiting area is inviting! seriously and fix things right!! Always a pleasure to deal with professionals and your waiting area is inviting! More

I came in to get an extra key made. It was a first class experience. Several employees made this a very positive experience in attitude, knowledge and service. class experience. Several employees made this a very positive experience in attitude, knowledge and service. More

Best service advisor we’ve ever had. The team taking care of my van met the needs of my family and beyond. We couldn’t ask for a better team taking care of us! of my van met the needs of my family and beyond. We couldn’t ask for a better team taking care of us! More

Austin was very helpful and was able to help us out with our concern. We brought our car in for service on our AC. Instead of us paying $1000 out of pocket, he made a phone call based on our conversation an our concern. We brought our car in for service on our AC. Instead of us paying $1000 out of pocket, he made a phone call based on our conversation and found out it was still under warranty. More

Service was great . Recommend that staff wear masks during the pandemic period. TV commercial for Honda said they would disinfect but I asked to request that be done. during the pandemic period. TV commercial for Honda said they would disinfect but I asked to request that be done. More