Basney Honda

Service department people were very courteous and kept me informed of what they were going to do. And when they were finished, they told me exactly what they did. They also told me about an upcoming recall, informed of what they were going to do. And when they were finished, they told me exactly what they did. They also told me about an upcoming recall, and how it could affect my car. More

As always, everyone provided very helpful service and were respectful of my time (and my finances). were respectful of my time (and my finances). More

Dropped off vehicle for service and was told a time it would be finished. While vehicle was there, I received a call from salesperson telling me additional recommended maintenance and given a price. I a would be finished. While vehicle was there, I received a call from salesperson telling me additional recommended maintenance and given a price. I agreed on said price and gave permission to proceed with the services. I showed up to pick up vehicle 2 hours after the time I was told vehicle would be ready d it was not ready. I returned an hour later and when taken to payment desk the price listed on statement was well $100 than what I was quoted. Service personnel was difficult to contact via telephone as well. Need to improve on service department. More

I only have my CR-V serviced at Basney. Up until this last visit each time everything has gone well. When I called to get my appointment to have my brakes done I made sure to let the servi Up until this last visit each time everything has gone well. When I called to get my appointment to have my brakes done I made sure to let the service advisor know that I would need to get a ride to work he told that would not be a problem, he told me I would have an appointment for 8:30 a.m. I told him I would be there at 7:00a.m. So I would have enough time to get to work. I got at Basney at about 7:00 a.m.Tuesday 3/21 and was greeted by the service advisor and was told it might be about a 45 minute wait before I could get a ride to work, that still would have got me to work close to the time I need to be on time or maybe just a few short minutes late. As it all worked out I did not get a ride for just over 2 hours, making me late for work by an hour and a half. I am a little disappointed with this experience, I did not expect this coming from your dealership, considering the past experience with you. I am not going to let this stop me from returning for future service, but I sure hope this issue will be resolved for not just me but all of your customers. John Boutell. More

Scott was very helpful. Even though I couldn’t get my car for a few months he always kept me updated and made the process very easy! Even though I couldn’t get my car for a few months he always kept me updated and made the process very easy! More

The shop and waiting room were clean. The service was completed pretty close to the time I was quoted. The pricing was a little higher than another Honda dealer that I’ve used in the past The service was completed pretty close to the time I was quoted. The pricing was a little higher than another Honda dealer that I’ve used in the past. All and all, I can’t complain. More

Buying process was quick and easy. Thrilled with my car so far! Bob Briney came highly recommended and was great to work with. Thrilled with my car so far! Bob Briney came highly recommended and was great to work with. More

Straight to the point on getting the vehicle fixed and ready to get out of there ready to get out of there More

Friendly, fast, on-time service. Great guest wifi, too! Glad I chose this location over my usual location. I'll be back! Great guest wifi, too! Glad I chose this location over my usual location. I'll be back! More

The best service and attention I ever have. Thank you. I will come back every time I need it Thank you. I will come back every time I need it More