Basney Honda

The service was fine. The wait for 2.5 hours for an oil change was not. I need the ability to schedule an appointment. The wait for 2.5 hours for an oil change was not. I need the ability to schedule an appointment. More

My most recent experience was disappointing as the dealership staff as a whole failed on multiple fronts. It was not my service advisor's fault, so this isn't a rant against Brian. There was a communi dealership staff as a whole failed on multiple fronts. It was not my service advisor's fault, so this isn't a rant against Brian. There was a communication breakdown on many levels. Perhaps that day Basney was severely understaffed right after a holiday. I really don't know. I requested twice in writing (online and drop-off envelope) as well as over the phone to be contacted for explanation of inspection results regarding the AC unit, as the leak was of primary concern and primary reason for the appointment. Instead I only received an automated text allowing me to approve/decline recommended repairs (which my advisor at one point texted me that they weren't entirely accurate since some were duscovered to have been mixed up with a different customer's vehicle). That was a $1200 false alarm. Still no discussion on the AC leak, but showed an AC shrader valve replacement recommendation, so I assumed that was the issue. We needed the car back by evening, so after multiple attempts to talk to someone about it were never successful, I went ahead and blindly approved the AC repair and added an oil change that was due. Later, after receiving an automated text advising the vehicle was ready for pickup, I called to pay over the phone and arrange pickup after hours. The receptionist attempted to transfer me to what I assume was the customer service desk, but dropped the call entirely. I called back and she tried again - several times. After about 9 or 10 attempts to transfer me without it going right back to her phone, I successfully paid and then requested the service center place my spare key under the floor mat. Not 5 mins later, the service center called and asked what I would like them to do with the key. Really? My wife and I arrived after hours to pick up the vehicle. My wife immediately was concerned that no oil change had been performed because her dash indicator was never reset and there was no updated mileage sticker applied to the windshield. However the invoice showed we were charged for it, so once again we assume. Then I noticed on the invoice the description of the AC repair - "AC system still operating properly, no source of leak found, system is fully charged, recommending customer continues to drive vehicle and/if when AC gets warm leak will be found". Still charged $200.46 to be told the same thing I was told 2 weeks earlier when asked to bring it back in after 500-1,000 miles. Would have been nice to discuss over the phone as asked 3 times. (By the way, the AC was warmer than 2 weeks earlier which is why we brought in at 500 miles instead of 1,000 as my wife was going to do extensive traveling over the weekend in rather hot weather.) So as you can see, it's hard to rate this visit very high. There were other mechanical issues I wanted addressed during that visit and wanted discussed over the phone but never happened. I'm debating having another nearby competing dealership handle that at this point. I own 2 Hondas that are near the point of getting replaced. It'd be a shame for to Basney lose out on the potential vehicle sales opportunities to their competition over some poor customer service. More

Really disappointed at this dealer This is the only Honda dealership in the last 15 years that has done additional charges for complimentary 121 point inspection. Which was not told to me prior to bein Honda dealership in the last 15 years that has done additional charges for complimentary 121 point inspection. Which was not told to me prior to being performed. Most of those recommendations were not done in good faith. As an example the tire tread inspection was given results that were lower than the actual. I compared to taking my car to my normal place that takes care of my tires that has better precision and the tread was much higher than was quoted from the dealership. This makes everything else highly suspect. More

Appreciate the free car wash and expertise of the mechanics. Estimate for AC diagnostic too expensive. mechanics. Estimate for AC diagnostic too expensive. More

Excellent customer service, Clean cut with good communication skills. Very pleased with the dealership. Thank you communication skills. Very pleased with the dealership. Thank you More

Excellent service. Got car in and out, did warranty work on their own earlier repair so that's nice to see. Got car in and out, did warranty work on their own earlier repair so that's nice to see. More

Friendly bob Britney was professional and very helpful he was very knowledgable and we got the feeling he was really trying to help us was very knowledgable and we got the feeling he was really trying to help us More

EVERYTIME I come in, I always get excellent customer service even to ask them to check a low tire. Last time for service, I was in and out in an hour and again had excellent service. service even to ask them to check a low tire. Last time for service, I was in and out in an hour and again had excellent service. More

Great service at Basney But not thinking to highly of Honda themselves Had some recall work done. Been back 3 times to get side review mirror right. Still isn’t fixed. Come on Honda get your recall righ Honda themselves Had some recall work done. Been back 3 times to get side review mirror right. Still isn’t fixed. Come on Honda get your recall right the first time More