Basney Honda

Family business that treats you like family. Have always enjoyed my experiences at this dealership. The super intelligent Mr. McGowan, the very bright Bob Briney and the very gracious Dave Quig Have always enjoyed my experiences at this dealership. The super intelligent Mr. McGowan, the very bright Bob Briney and the very gracious Dave Quiggle, along with the generous and noble Basney family makes this dealership number one!! More

For service, honesty, and reliability, go to Basney Honda. Of all the dealers I have done business within the past, Basney Honda has been the best I've experienced. The service team has always been courteous Of all the dealers I have done business within the past, Basney Honda has been the best I've experienced. The service team has always been courteous and quick to help any situation. Would highly recommend this dealer. More

I have dealt with Bob Britney for the last 15 years I have had only Honda's for the last 15 years.i have been.very happy with my vehicles I bought one of my leases an Accord and had that for several y I have had only Honda's for the last 15 years.i have been.very happy with my vehicles I bought one of my leases an Accord and had that for several years and am planning to buy my Civic that I have now after my lease is up More

correction of previous review correction of number of stars please see previous comment. I was pleased with the dealership and the service. I would return to this dealership to pur correction of number of stars please see previous comment. I was pleased with the dealership and the service. I would return to this dealership to purchase . More

Had a great experience with Basney Honda Mishawaka I give them 5 stars they treated me awesome and with respect . Tony was very professional and made my feel great about buying from him I give them 5 stars they treated me awesome and with respect . Tony was very professional and made my feel great about buying from him More

Changed my opinion of car salesmen I’m generally not one to review places or products but my experience at Basney Honda is worthy of an exception. My salesman’s name was Greg Shepard... I’m generally not one to review places or products but my experience at Basney Honda is worthy of an exception. My salesman’s name was Greg Shepard...and he was outstanding! He was attentive, knowledgeable, and went out of his way to find exactly what I was looking for. I didn’t feel pressured, or like “just a sale” for him. If anybody I know ever asks I’m definitely sending them to Basney Honda, but only if Greg is still the salesman there. More

Wouldn't do warranty work Brought my pilot in for warranty work on failed compliance bushings on the control arms. They agreed that the compliance bushings were bad and needed Brought my pilot in for warranty work on failed compliance bushings on the control arms. They agreed that the compliance bushings were bad and needed to be replaced but because they weren't leaking or making noise they wouldn't replace them under warranty but would be happy to charge me $740 for them to change it. Even after talking to the service manager he never called back or did anything to rectify the situation. Steer clear of this dealership for any needs you may have. More

Salesman was actually down to Earth - Service however sucks Bought my car here. It was simple. Trying to get serviced though is impossible unless you want to wait 1-2 hours for an oil change minimum. They also Bought my car here. It was simple. Trying to get serviced though is impossible unless you want to wait 1-2 hours for an oil change minimum. They also scratched my car once and the woman tried to deny they did it or make excuses. The scratch was fresh and you could see it was fresh. I had to live with it. I was P1ssed. More

Poor attitude Bought a HR V. Service man knew we were in a time crunch. Drug his feet; finance manager was slow- to the point of doing it on purpose; salesmen whisp Bought a HR V. Service man knew we were in a time crunch. Drug his feet; finance manager was slow- to the point of doing it on purpose; salesmen whispered to him when we walked in his office; took our payment and was very slow. Wouldn't go back! Felt very unwelcome! Car was very poorly detailed! More

Not the service expected of Honda Before the Thanksgiving break, I brought in my 2007 Honda Pilot with an issue on the passenger side seat buckle. It would not latch on properly and of Before the Thanksgiving break, I brought in my 2007 Honda Pilot with an issue on the passenger side seat buckle. It would not latch on properly and often would just pop out while cruising down the highway. Obviously a safety issue. The service guy sat in on the passenger seat to verify and confirm that it does not latch on and it does easily pop out. He stated since my Pilot also has a airbag recall, we'll set an appointment after Thanksgiving and have both of the issues (airbag and seat buckle) fixed. Came back November 28. After 1.5 hour wait, I was told the airbag has been replaced but they would need to order a seatbelt buckle, which I would need to come back for another appointment. What? Why wasn't it ordered when I first came? Ok, nevermind. Came back on December 9. Waited a little over 1.5 hour. I was called and told the Pilot is done. I went out and checked and did not see any change on the passenger seatbelt buckle. It still would not latch properly. I also noticed the driver seatbelt buckle was brand new. Yes....they changed the wrong one. I informed them and another appointment was set. Came back December 16. Waited more than 2 hours this time. I was called and told the Pilot is done. I kid you not, they did it again. They replaced the driver's side again and never bothered to check that the problem was the passenger side. They ended up giving me a loaner vehicle while they kept my Pilot to fix. Finally got to pick up my Pilot on December 20th with the passenger side belt buckle fixed. I gave 2 stars cause in my opinion, the problem I had was eventually fixed even if it took exactly a month later (someone told me this service deserved a 1 or zero star). I would gladly give 4 or 5 if they at least did something to make up for my lost time. More