Basney Honda

Had a great experience with Basney Honda Mishawaka I give them 5 stars they treated me awesome and with respect . Tony was very professional and made my feel great about buying from him I give them 5 stars they treated me awesome and with respect . Tony was very professional and made my feel great about buying from him More

Changed my opinion of car salesmen I’m generally not one to review places or products but my experience at Basney Honda is worthy of an exception. My salesman’s name was Greg Shepard... I’m generally not one to review places or products but my experience at Basney Honda is worthy of an exception. My salesman’s name was Greg Shepard...and he was outstanding! He was attentive, knowledgeable, and went out of his way to find exactly what I was looking for. I didn’t feel pressured, or like “just a sale” for him. If anybody I know ever asks I’m definitely sending them to Basney Honda, but only if Greg is still the salesman there. More

Wouldn't do warranty work Brought my pilot in for warranty work on failed compliance bushings on the control arms. They agreed that the compliance bushings were bad and needed Brought my pilot in for warranty work on failed compliance bushings on the control arms. They agreed that the compliance bushings were bad and needed to be replaced but because they weren't leaking or making noise they wouldn't replace them under warranty but would be happy to charge me $740 for them to change it. Even after talking to the service manager he never called back or did anything to rectify the situation. Steer clear of this dealership for any needs you may have. More

Salesman was actually down to Earth - Service however sucks Bought my car here. It was simple. Trying to get serviced though is impossible unless you want to wait 1-2 hours for an oil change minimum. They also Bought my car here. It was simple. Trying to get serviced though is impossible unless you want to wait 1-2 hours for an oil change minimum. They also scratched my car once and the woman tried to deny they did it or make excuses. The scratch was fresh and you could see it was fresh. I had to live with it. I was P1ssed. More

Poor attitude Bought a HR V. Service man knew we were in a time crunch. Drug his feet; finance manager was slow- to the point of doing it on purpose; salesmen whisp Bought a HR V. Service man knew we were in a time crunch. Drug his feet; finance manager was slow- to the point of doing it on purpose; salesmen whispered to him when we walked in his office; took our payment and was very slow. Wouldn't go back! Felt very unwelcome! Car was very poorly detailed! More

Not the service expected of Honda Before the Thanksgiving break, I brought in my 2007 Honda Pilot with an issue on the passenger side seat buckle. It would not latch on properly and of Before the Thanksgiving break, I brought in my 2007 Honda Pilot with an issue on the passenger side seat buckle. It would not latch on properly and often would just pop out while cruising down the highway. Obviously a safety issue. The service guy sat in on the passenger seat to verify and confirm that it does not latch on and it does easily pop out. He stated since my Pilot also has a airbag recall, we'll set an appointment after Thanksgiving and have both of the issues (airbag and seat buckle) fixed. Came back November 28. After 1.5 hour wait, I was told the airbag has been replaced but they would need to order a seatbelt buckle, which I would need to come back for another appointment. What? Why wasn't it ordered when I first came? Ok, nevermind. Came back on December 9. Waited a little over 1.5 hour. I was called and told the Pilot is done. I went out and checked and did not see any change on the passenger seatbelt buckle. It still would not latch properly. I also noticed the driver seatbelt buckle was brand new. Yes....they changed the wrong one. I informed them and another appointment was set. Came back December 16. Waited more than 2 hours this time. I was called and told the Pilot is done. I kid you not, they did it again. They replaced the driver's side again and never bothered to check that the problem was the passenger side. They ended up giving me a loaner vehicle while they kept my Pilot to fix. Finally got to pick up my Pilot on December 20th with the passenger side belt buckle fixed. I gave 2 stars cause in my opinion, the problem I had was eventually fixed even if it took exactly a month later (someone told me this service deserved a 1 or zero star). I would gladly give 4 or 5 if they at least did something to make up for my lost time. More

Be Wary of Basney Honda I went there to get a quote on a Honda Odyssey. The sales person wrote a quote for me on his business card that was a very good offer, like $2,000 bel I went there to get a quote on a Honda Odyssey. The sales person wrote a quote for me on his business card that was a very good offer, like $2,000 below any other offer. The next day I emailed back because we wanted to move forward with the offer. I was then told that that was a mistake, and there was no way they could honor that offer. Their new offer was $1,500 more than most other offers we had received. I was told, "sorry, believe me we don't do business like that." Funny, since that is exactly what they did. More

worst service, rude people Worst customer service on earth, rude behavior, unskilled technicians and over prices. I serviced my car on 07/24/2105 with over $500 total payment an Worst customer service on earth, rude behavior, unskilled technicians and over prices. I serviced my car on 07/24/2105 with over $500 total payment and they did not even provide me a courtesy car. When I requested them to pick me up after the service was done, I was told that a waiting time is 3 hrs. How rude? About their skills: I serviced my car while I was relocating to San Diego hoping that there won't by any problem driving from South Bend to San Diego. Unfortunately, I heard a metal rattling noise underneath the car which I never heard ever since I had the car. I had to fix that problem at Lincoln, Nebraska; that's very annoying. I can't just believe how can they boast that their technicians are skilled. More

The worsest place for service!!! On 11/2015 I took my Honda Accord for an oil consumption test because there was a recalled on some Honda accord models. I decided to use this locatio On 11/2015 I took my Honda Accord for an oil consumption test because there was a recalled on some Honda accord models. I decided to use this location, however when I had my car inspect the first time , Little did I know!the guy checking my car had no idea what he was doing because he was a trainee and of course he took the job besause as I recalled two employees there, blonde lady was too busy texting on cell taking care of her personal issues, and the other guy/heavyset with glasses that was working there was occupied enjoying starbucks ,and all I got was unprofessional service people, So then the Manager John W. came in to the story apologizing and had me go through the whole process again which aggravated me! Again ask my employer for another day off work to take my car in for a second inspection and this time I made sure I got the service manage John to check it himself, finally the outcome was that my car failed the oil consumption test and part of the recall was to replace pistons, so once again I had reschedule another day off from work to take one car in and when I did I found out the parts they ordered were not the right parts !!! aggravated again. Manager John had me reschedule to bring my car back in when the right parts were in , feeling “frustrated”. So once again another day off work. When I received my car back after piston service, not even on 3 day from having my Honda back , motor starts vibrating and Loud noise and my car never sounded or vibrated before, So I called John Service manger and he suggest on bringing my car back in to have it checked because something might of went wrong, anyways took car in left there for about 2 weeks and no one had any clue what was wrong with my car , funny thing is they went out of there way to loan me a loaner car but was threatened by John the service manager " if I didn't bring their car back he was gonna report the car stolen" and I still have the massage he left threatening me , which I thought was unprofessional of him , I'm a Nurse and work in the health field and I can't leave my job to take him the car when they want it back at that very moment. I called Jay Basney and made him aware of the situation and all I got was unsuccessful feed back. I scheduled to meet with him 3 times and he avoided me all three times , and I have a feeling its because of my Hispanic nationality I was treated this way. On my third try to contact Jay Basney and no response again His brother Chip Basney decides to jump in to try to resolve the problem he said " Honda's all sound the same and if I have a problem take it to another Honda shop. I was so disappointed, and I'm stuck with my Honda that has more issues now then before. I will never deal with this facility again employees there are all unprofessional, careless of people's property and I will be contacting the higher up. Word of mouth from myself and from my Doctor co-worker ,think before purchasing or servicing your vehicles there!!!!!! Think twice Seriously, its a horrific place. More

Attempted to purchase a vehicle My wife and I were looking into purchasing a remaining 2013 new vehicle. The dealer advertised it at a good price (for a nearly 2 year old new vehicl My wife and I were looking into purchasing a remaining 2013 new vehicle. The dealer advertised it at a good price (for a nearly 2 year old new vehicle). It wasn't in the color we wanted, but we thought we would take a test drive and see if it met our needs. Our salesman allowed us to take the car for a test drive and afterwards asked us for our feedback on the car. After telling him it wasn't our first choice in color, but the color was alright, another nearby salesman spoke up and told us we could take the vehicle home overnight for an extended test drive. We were surprised we could do this, but we thought if we could take it for an extended test drive, it might make us overlook the color. Our salesman went to discuss it with his sales manager and came back to tell us we could take it for an extended overnight test drive as long as we would commit to a firm price for the vehicle. The manager's rationale was that if we liked the car, we would purchase it at the price we agreed to before taking it home. I was told the manager didn't want us to come back the next day and put a lower offer on the car. This didn't seem to make sense to me since we didn't even know if we liked the car enough to make an offer on it. However, to take the car home for an overnight test drive, I therefore threw out an amount for 442 dollars below the advertised price (making it known that it was not an official offer for the vehicle and should not be considered binding) and the salesman came back to tell me it was not an acceptable amount for the car according to the sales manager. In fact, the manager wouldn't budge on the price stating it they would be taking a loss at any price reduction. We then declined to take it home for the overnight test drive and also decided the next day to not come back for another test drive. It would seem to me that if the dealership was truly interested in customer service, it would not resort to such tactics. I normally have my cars serviced here but I haven't purchased a new vehicle from this dealership since the late 1980's. All of my purchases have been from nearby Honda dealers and that trend continues. More