Basney Honda

Well Satisfied I was happy and very well satisfied with my vehicle purchasing experience. Would recommend Basney Honda to anyone seeking to buy or lease a vehicle. I was happy and very well satisfied with my vehicle purchasing experience. Would recommend Basney Honda to anyone seeking to buy or lease a vehicle. More

Sold A Lemon Basney Refused To Service Despite Warranty I bought a CRV in Dec 2018. It malfunctioned on the way home the Friday night we picked it up. I caled immediately and told Bryan in sales. The car wa I bought a CRV in Dec 2018. It malfunctioned on the way home the Friday night we picked it up. I caled immediately and told Bryan in sales. The car was service the following week. Two days after we pick it up, they call and say there is a recall service required. It was again in the shop several days. After that service we picked up the car. A few weeks later, it had multiple malfunctions again. I told Bryan I wanted to return the car. He refused. The car was again serviced. They had it for 2 weeks. It came home again only to malfunction AGAIN. I again said I wanted to return the car. Bryan refused to help. It was serviced again. This time they had the car 6 weeks. It came home and again malfunctioned. It was serviced again two weeks ago. It still has loud vibrations coming from under the hood that vibrate the steering wheel, and floorboard and hood. There is also a high pitched whirling noise. There is a gas smell in the cabin. There is a rubber/oil smell coming from under the hood. The passenger seat belt does not always retract. I called Matt in Service over a week ago to again get the car serviced. He chose to not return my call. I called last Friday and spoke to service who promised to meet with Bryan and the service manager to make it right. The person never called. I just called and spoke to the Service Manager. He was unapologetic and did not attempt to schedule service or to make a plan to make it right. Honda USA said the car is fixable and that the dealer's failure to return my calls meant they did not want me as customer and to find another dealer. Beware of Basney Honda! More

Poor maintenance service After service was performed the check engine and check oil lights were on. They were not on before service. All work requested was not done. I spent o After service was performed the check engine and check oil lights were on. They were not on before service. All work requested was not done. I spent over $1200 and was without the car for a day. I now have to take time off work to return to have the warning lights checked as I do not want to drive the car with those lights on given the work that was to have been performed. More

Repeat customer! I have leased probably 6 or 7 Honda vehicles through Basney ! Bryan was diligent in his search for the perfect vehicle for me! The dealership itsel I have leased probably 6 or 7 Honda vehicles through Basney ! Bryan was diligent in his search for the perfect vehicle for me! The dealership itself is warm and welcoming and everyone is friendly and easy to work with. More

Outstanding Service!!! I recently purchased a CR-V (which was also a great experience working with Leslie Alitmus) and took it in for it's first oil change. I have never ha I recently purchased a CR-V (which was also a great experience working with Leslie Alitmus) and took it in for it's first oil change. I have never had an oil change from Basney before and was uncertain what to do and where to go. No need to worry because everyone was so extremely helpful and friendly, I can't wait to go back!!! More

Excellent Car Buying Experience Purchased a new CR-V with the help of Tony McCraner, who worked with us for more than a couple weeks, and always says hello when we come back for serv Purchased a new CR-V with the help of Tony McCraner, who worked with us for more than a couple weeks, and always says hello when we come back for service. Thanks, Tony! More

Very Best I spoke with Robert Briney about a purchasing a used vehicle. He was very courteous and found a vehicle that fit my family. I was in and out very fast I spoke with Robert Briney about a purchasing a used vehicle. He was very courteous and found a vehicle that fit my family. I was in and out very fast and was promised some upgrades which were handled at a later date. I would recommend Basney Honda to all of my friends and family. Thank you Robert Briney. Chip Basney handled my trade in and was very fair with giving what was needed to get me out of my old car and into my new/used car. The SUV that I purchased was very clean and ready when it was promised. More

Very easy to work with We have purchased a number of Honda CRVs and Odyssey's from Bob Briney at Basney. He has been outstanding to work with over the years. He is extreme We have purchased a number of Honda CRVs and Odyssey's from Bob Briney at Basney. He has been outstanding to work with over the years. He is extremely helpful and easy to work with when buying a new or used car. Does not pressure you, but lets you know when a good deal is there. He knows the product and is great about identifying those components of the vehicle that we want. Have had good luck with the dealership generally over the years with service also. More

Love my Honda I was very satisfied with the help that I received when purchasing my Honda. The staff is very knowledgeable and was working to get me the best price I was very satisfied with the help that I received when purchasing my Honda. The staff is very knowledgeable and was working to get me the best price available at that time. More

Exceptional customer service Great dealership, with awesome people! Tony McCraner is very professional and always works his hardest to meet his customers needs. He always makes su Great dealership, with awesome people! Tony McCraner is very professional and always works his hardest to meet his customers needs. He always makes sure that he provides, and always follows through, even after the sale. We are so thankful for the pleasant experience we had with Basney, and Tony. We will most definitely be coming here again. More