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Basney Honda
Mishawaka, IN
2,801 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers
In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions.
A Low-Pressure Family Atmosphere
One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers.
Complimentary Service Benefits and Community Involvement
Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 2,801 reviews
July 05, 2019
Fast and friendly Working with Allie is always a great experience. Others there are not friendly and quite frankly very condescending. On one visit the other person lef Working with Allie is always a great experience. Others there are not friendly and quite frankly very condescending. On one visit the other person left me feeling quite stupid when I am indeed not More
by houghtoc
Verified CustomerEmployees Worked With
Other Employees :
Allie, he is the best. Others are not at all mice
July 05, 2019
Great Experience Our salesman, Brandon, was terrific to deal with. His professional, but easy demeanor put us at ease as we discussed the purchase details on a new Pil Our salesman, Brandon, was terrific to deal with. His professional, but easy demeanor put us at ease as we discussed the purchase details on a new Pilot. Great job Brandon! Great Car Buying Experience! More
by Dan & Nan
July 05, 2019
Always do a great job. Their attention to detail is great. Always treated professionally. I always Know what’s going on with my vehicle. I know All pricing and work that needs to be done up front. Always treated professionally. I always Know what’s going on with my vehicle. I know All pricing and work that needs to be done up front. More
by nick357
Employees Worked With
Don Perkins III
July 05, 2019
Normal Service! Great Service,as expected. The Basney Honda Dealership Group has a Great Reputation! I’m proud to be Basney and Honda Customer! The Store is clean and Great Service,as expected. The Basney Honda Dealership Group has a Great Reputation! I’m proud to be Basney and Honda Customer! The Store is clean and well organized. All Reps. are nice and helpful. Owner’s Kelly and Chad have done a Great Job with their Dealerships and within our Community. Sincerely,Paul A. Rieck More
by sydpaul
Employees Worked With
Bob,Sales., Brad Pankow
July 05, 2019
Lak of customer service outside of the maintenance provided. The service advisor was new so not familiar with maintenance agreement so if left to him I was going toowe $295. I knew that was wrong. So I went to t The service advisor was new so not familiar with maintenance agreement so if left to him I was going toowe $295. I knew that was wrong. So I went to the financial guy Ron Lemanski. He was too buy to give me much time. Begrudgingly said he had to go to the files upstairs to check my agreement. I asked can't you just look it up on your computer?Said he was doing end of the month stuff. Not my problem. This is my 10th leased Honda in 28 years! Fortunately Matt Mulstay saved the day and looked on his computer in 30 sec and found my agreement and said $ 0.00 due! Also I waited 1 hour and 20 minutes for a ride to work! The valet driver made 3 stops for some women he took home. Since when is the valet service a taxi cab!? Have to say in all my years at Honda I have never felt so unappreciated for my service. Just another customer, who may need to pay for her service when it is included in my lease and waited for 80 minutes for a ride to Notre Dame which is 3 miles away! So when my car lease is up in 18 months, hmmm? wonder if I will stick with Basney. Too many new folks who don't care about customer service. As for the car's service it was done correctly and seems I had all green marks so guess I am doing my job in taking care of a car I do not own! More
by ETTL.3
Employees Worked With
Other Employees :
A new guy that never gave me his name was my service advisor. He didn't understand my lease arrangement with service., Matt Mulstay
July 05, 2019
Lease It was one of the fastest and easiest times I ever had with a purchase of a vehicle. I would definitely go back for another. It was one of the fastest and easiest times I ever had with a purchase of a vehicle. I would definitely go back for another. More
by kristinrene16
July 05, 2019
Excellent Service The service was really quick. Waiting area also was very comfortable and relaxing. The service advisor was very pleasant and knowledgeable. Loved tal The service was really quick. Waiting area also was very comfortable and relaxing. The service advisor was very pleasant and knowledgeable. Loved talking with him. More
by JREDDING1951
Employees Worked With
July 05, 2019
Great first experience! Scott helped me find the perfect car to lease. He was very pleasant and personable and made the process very easy and straightforward. I always worrie Scott helped me find the perfect car to lease. He was very pleasant and personable and made the process very easy and straightforward. I always worried about trustworthiness with salespeople because of stories I’ve been told. I came in and he was able to get me all that I wanted even though I didn’t have an appointment. Everyone I worked with was really helpful and I felt like they had my best interest in mind. I will definitely recommend this dealership and Scott Allen to my friends and family. Thank you for helping me get an amazing car and making this process so simple and stress-free! More
by jmmayfield96
July 05, 2019
Helpful and knowledgeable The staff at Basney Honda was very helpful and knowledgeable about every aspect of their industry. The comfortable, no pressure environment made the e The staff at Basney Honda was very helpful and knowledgeable about every aspect of their industry. The comfortable, no pressure environment made the ease of purchasing a vehicle easy and convenient. More
by Ardenh
July 05, 2019
Worked with me. I was very pleased with the effort that Scott Allen put in to get me the car and price I wanted. I definitely will recommend Basney to anyone I know I was very pleased with the effort that Scott Allen put in to get me the car and price I wanted. I definitely will recommend Basney to anyone I know who is looking for a car. More
by hardman.jackie57
