Basney Honda

Terrible customer service! I made an appointment for 7:30am on Thursday, 7/18. I was told that they would run a diagnostic and I would receive a call in an hour. Well, 4 hours w I made an appointment for 7:30am on Thursday, 7/18. I was told that they would run a diagnostic and I would receive a call in an hour. Well, 4 hours went by and no call! I call and they tell me that the person I was dealing with will have to call be back as there were no notes in the computer about my car! And this was 4 hours into the appointment! I did not get a call back...surprise! I call back and I am now told that the person who was suppose to call me back went to lunch! Again great customer service! They asked what I wanted and I told them a call back by noon. I recieved a call back at 11:45am with I will have to wait! The reason I made the first appointment was so I could get my car back at a decent time and knew what was wrong before my meeting at 1pm! Then when I call back during a break at my meeting I am told my car is ready and the air conditioner ran fine the entire time it ran at Honda! He told me the next time to bring it to Honda right away...sure...not like I dont work full time and take my son to soccer and have a family! Oh and by the time I get off work, you are closed! Great suggestion! Also, told me to keep an eye on my temperature gauge in car...already have been and it is fine! So, nothing wrong right...well 2 days later and guess what...NO AIR! I have had nothing but disappointment with Basney Honda! This is not my first poor customer service experience! I will NEVER buy another car from you again! THE WORST CUSTOMER SERVICE EVER! More

Great service, in and out quickly! I’m treated with kindness and respect. Service is excellent and very timely. I’m very pleased with the care given to me and to my car. I’m treated with kindness and respect. Service is excellent and very timely. I’m very pleased with the care given to me and to my car. More

Great service I went in and they immediately greeted me at the door and asked if they could help with something. I told them a specific salesman I wanted and pointe I went in and they immediately greeted me at the door and asked if they could help with something. I told them a specific salesman I wanted and pointed me in the right direction. They treated me like family. More

Great Customer Service! Service was quick and they did just what they said they would do. No hidden costs. Austin is great to work with and is always honest and upfront. Service was quick and they did just what they said they would do. No hidden costs. Austin is great to work with and is always honest and upfront. More

Nice place & people I was impressed by how easy it was to deal with Brandon Wilson. Too many times, as a woman, I have had to put up with salesmen who are dismissive of a I was impressed by how easy it was to deal with Brandon Wilson. Too many times, as a woman, I have had to put up with salesmen who are dismissive of a woman's ability to make decisions. All in all it was a pleasant experience. More

Satisfied! The trim in the back of our CRV inside kept popping up, it was fixed, but popped up again, Austin figured it out it was a clip that also needed to be The trim in the back of our CRV inside kept popping up, it was fixed, but popped up again, Austin figured it out it was a clip that also needed to be replaced as well, so far, so good!! Matt also helped me with the lane changing warning, he set it so it is always on, it kept shutting off for whatever reason, but he straightened it out for me!! Matt & Austin are very pleasant to work with!! More

Great experience! Bryan Smith was excellent to work with and made the new car buying process very easy. He was extremely knowledgeable and confident in his position as Bryan Smith was excellent to work with and made the new car buying process very easy. He was extremely knowledgeable and confident in his position as a salesperson. I would definitely recommend him to anyone interested. More

Very Frustrating We made an appointment for the recall on our 2019 Honda CRV. We received a reminder email the day before. When we got to Basney we were told they didn We made an appointment for the recall on our 2019 Honda CRV. We received a reminder email the day before. When we got to Basney we were told they didn’t have the part for the recall. We live in Michigan we have a 30 minute drive one way. Someone should have called us to tell us they did not have the part. Now we have to make another trip to have the recall fixed. This is not acceptable service. We have purchased 2 vehicles from Basney. I not sure I have the same loyalty to be a return customer. Besides buying 2 vehicles all my oil changes have been done by Basney.. Totally unacceptable! More

Purchasing car Everyone was very friendly and helpful. Had no issues when I asked to take the vehicle to get checked out. Bob the salesman who helped me was very nic Everyone was very friendly and helpful. Had no issues when I asked to take the vehicle to get checked out. Bob the salesman who helped me was very nice and helpful. Got a fair deal on my trade-in and on the new vehicle I was purchasing. Overall a quick and easy experience. More

Great service I was greeted quickly by Matt & he was very nice. Bryan took time to say hi & chat. I went in for an oil change & recall. I was surprised that the oil I was greeted quickly by Matt & he was very nice. Bryan took time to say hi & chat. I went in for an oil change & recall. I was surprised that the oil change was free due to the area of the recall. So happy with my experience! More