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Basney Honda
Mishawaka, IN
2,706 Reviews
Welcome to Basney Honda, Proudly Serving South Bend, Elkhart and Goshen Drivers
In addition to providing the drivers of Mishawaka, Indiana with a cornucopia of new Honda Accord, CR-V, Civic, Odyssey, Pilot vehicles and used cars, we at Basney Honda are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Honda lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Honda car share, our Honda Accord, CR-V, Civic, Odyssey and Pilot service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Basney Honda are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 3820 N Grape Rd Mishawaka, Indiana we're happy to continue the conversation and answer any questions.
A Low-Pressure Family Atmosphere
One of our biggest competitive advantages is the low-pressure family atmosphere that our team presents. We are not going to pressure you into buying a vehicle from our showroom lineup or dealer lot; we are going to give you the information you request and help you make an informed decision based on these details. This transparency and customer-first approach differentiates us from commission-obsessed experiences that fail to properly meet the deserving needs of prospective car buyers.
Complimentary Service Benefits and Community Involvement
Our team offers complimentary service benefits to make your routine maintenance and comprehensive repair processes more convenient by design. We have service loaners available upon request, free car washes for the entire time you own the vehicle and a very knowledgeable staff that pays close attention to even the more subtle of details. Basney Honda remains immersed in local charitable events with an aim of making a difference, keeping money in the community by sponsoring local organizations and Charity Golf Scrambles regularly.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 2,706 reviews
July 18, 2019
Satisfied! The trim in the back of our CRV inside kept popping up, it was fixed, but popped up again, Austin figured it out it was a clip that also needed to be The trim in the back of our CRV inside kept popping up, it was fixed, but popped up again, Austin figured it out it was a clip that also needed to be replaced as well, so far, so good!! Matt also helped me with the lane changing warning, he set it so it is always on, it kept shutting off for whatever reason, but he straightened it out for me!! Matt & Austin are very pleasant to work with!! More
by rlwjingles
Verified Customer
July 18, 2019
Great experience! Bryan Smith was excellent to work with and made the new car buying process very easy. He was extremely knowledgeable and confident in his position as Bryan Smith was excellent to work with and made the new car buying process very easy. He was extremely knowledgeable and confident in his position as a salesperson. I would definitely recommend him to anyone interested. More
by linkber01
July 18, 2019
Very Frustrating We made an appointment for the recall on our 2019 Honda CRV. We received a reminder email the day before. When we got to Basney we were told they didn We made an appointment for the recall on our 2019 Honda CRV. We received a reminder email the day before. When we got to Basney we were told they didn’t have the part for the recall. We live in Michigan we have a 30 minute drive one way. Someone should have called us to tell us they did not have the part. Now we have to make another trip to have the recall fixed. This is not acceptable service. We have purchased 2 vehicles from Basney. I not sure I have the same loyalty to be a return customer. Besides buying 2 vehicles all my oil changes have been done by Basney.. Totally unacceptable! More
by aalfs
Employees Worked With
None I do not know their names
July 18, 2019
Purchasing car Everyone was very friendly and helpful. Had no issues when I asked to take the vehicle to get checked out. Bob the salesman who helped me was very nic Everyone was very friendly and helpful. Had no issues when I asked to take the vehicle to get checked out. Bob the salesman who helped me was very nice and helpful. Got a fair deal on my trade-in and on the new vehicle I was purchasing. Overall a quick and easy experience. More
by nicoledarrigan
July 17, 2019
Great service I was greeted quickly by Matt & he was very nice. Bryan took time to say hi & chat. I went in for an oil change & recall. I was surprised that the oil I was greeted quickly by Matt & he was very nice. Bryan took time to say hi & chat. I went in for an oil change & recall. I was surprised that the oil change was free due to the area of the recall. So happy with my experience! More
by bmiller3276
Employees Worked With
Bryan Smith, Matt Mulstay
July 17, 2019
Great Experience Justin Bowerman is a Great asset to Basney Honda, very informative and pleasant to work with. The entire process was very quick. Great Experience!! Wi Justin Bowerman is a Great asset to Basney Honda, very informative and pleasant to work with. The entire process was very quick. Great Experience!! Will definitely be back in the future. More
by turtlebanks
July 17, 2019
Great service! Fast and friendly service! I always have a great experience at Basney! The whole service team is great! Shout out to Don P. the service manager, super Fast and friendly service! I always have a great experience at Basney! The whole service team is great! Shout out to Don P. the service manager, super helpful, and always makes the customer a priority! More
by TARA_NALLY
Employees Worked With
Don Perkins III, Matt Mulstay
July 16, 2019
5 star review After visiting 3 other dealerships on my car search, Basney was the last and proved to be the one where I purchased a new vehicle. I credit Rodger wi After visiting 3 other dealerships on my car search, Basney was the last and proved to be the one where I purchased a new vehicle. I credit Rodger with his patience in guiding me to make a wise choice. More
by scvf
July 16, 2019
Damaged vehicle Dropped off vehicle for service and it was damaged. Was told someone would contact me that day or by the very next day .... haven’t heard back. Dropped off vehicle for service and it was damaged. Was told someone would contact me that day or by the very next day .... haven’t heard back. More
by CDUB1382
July 15, 2019
AWESOME I was having problems with the mitigation system, Matt stated they would re-calibrate it, which would take a few hours. I dropped the car off, Matt c I was having problems with the mitigation system, Matt stated they would re-calibrate it, which would take a few hours. I dropped the car off, Matt called when it was ready. Matt understood everything I told him that was not functioning properly & he knew exactly what was going on. More
by rlwjingles
Employees Worked With
Matt Mulstay
