Basney Honda

Took car in for safety recall and also asked for oil change. When I picked up the car was given my paperwork that showed services were completed as well as complimentary car wash. Went out to take my ca change. When I picked up the car was given my paperwork that showed services were completed as well as complimentary car wash. Went out to take my car home and found the car had not been washed and the oil life gauge had not been reset making me question if the oil had even been changed. Called the service department to ask about the car wash and was just told I could bring it in any time for a wash. I asked how to reset oil life indicator and was able to do that myself. He couldn’t tell me why my car hadn’t been washed or why the oil life indicator wasn’t reset. He was very polite and apologized, but not thrilled that I was told upon checkout that my car should have had a car wash and I had to reset the indicator myself. They also had my car overnight (as I dropped it off well before they closed) as I was scheduled for first thing next morning for the service. I only took it there for the safety recall and thought since it needed an oil change I would have them do that since it was already there and needed one. More

Great overall experience. Our salesperson, Steve Peacock was great to work with. Actually like the one price, no haggle pricing. Seems to save a lot of extra added on fees tha Our salesperson, Steve Peacock was great to work with. Actually like the one price, no haggle pricing. Seems to save a lot of extra added on fees that have been noticed in past vehicle purchases. More

Bob did an excellent job. We walked up to him pulling up a brand new car. He was honest and down to earth. First time Honda owners and will be back. We walked up to him pulling up a brand new car. He was honest and down to earth. First time Honda owners and will be back. More

In and out quickly. Really miss the shuttle service. Might use service closer to work without it. Really miss the shuttle service. Might use service closer to work without it. More

Great speedy service! I Will definitely be returning for my next service appointment. Thanks again. I Will definitely be returning for my next service appointment. Thanks again. More

I had to call 5 times to get an appointment set up, nobody returned my voicemails and left messages. Basney service was supposed to call me when my part was in! They asked if I'd like a complimentar nobody returned my voicemails and left messages. Basney service was supposed to call me when my part was in! They asked if I'd like a complimentary carcass when I dropped off my vehicle, I said yes, yet my car was not washed. The work done to my vehicle was done really well, I've only had my vehicle back 2 days, but so far I'm satisfied with the fixes. More

Excellent customer service experience. We did not feel pressured and would recommend working with Scott Allen to any of our friends. We did not feel pressured and would recommend working with Scott Allen to any of our friends. More

Bryan was great, friendly and explained things well. Rest of staff was helpful and friendly Rest of staff was helpful and friendly More

I always say no to the free car wash but they always run my cars through anyway and the wash always leaves soap residue spots all over so I then have to rewash it. The last time I had both my Honda’s in my cars through anyway and the wash always leaves soap residue spots all over so I then have to rewash it. The last time I had both my Honda’s in for service, the work performed did not resolve issues entirely. The response from Basney was make a new appointment. Really? I did make a new appointment…at Gurley Leep Honda in Elkhart, 25 miles away. More

Very courteous and prompt service. Changed my oil, checked my car out and washed it! Changed my oil, checked my car out and washed it! More